If your account is paused or suspended, it could be due to several reasons, such as unpaid monthly invoices, verification issues, or policy violations. To reactivate your account and get your ads running again, you'll need to address the specific reason for the suspension. If the reason for suspension is due to unpaid invoices, you'll need to pay the invoices right away.
Learn how to Make a payment for monthly invoicing accounts.
On this page
- How to tell which monthly invoices are overdue
- Why your payment isn't showing in your account
- What happens when no payment is received
How to tell which monthly invoices are overdue
You can find the total outstanding balance and information about unpaid monthly invoices in your account, by following the steps below:
- In your paying manager or any manager account above it, select Billing icon
.
- Select Invoices overview.
- Locate unpaid invoices in the "Invoice status" column.
- Select View next to the "Overdue" category.
If you’ve received an email from Google Collections that lists your unpaid monthly invoices, refer to it to identify the overdue invoices. You can also contact our dedicated team regarding your monthly invoice payments, suspensions and statement of account by filling our billing support form. After you submit the form, the team will respond within 48 hours.
If you’re using automatic or manual payments, use this form instead to contact support.
Why your payment isn't showing in your account
If you have more than one account, you could have overdue invoices in more than one of those accounts. If you have paid all overdue monthly invoices, but your account still hasn’t been reactivated 48 hours after the payment is received, email collections@google.com with the following information:
- Your payments profile ID
- Your Google Ads account ID
- Invoice numbers and amounts paid
- Proof of payment (more information below)
Proof of payment
Valid proof of payment is a confirmation of wire transfer or check payment that shows all of the information listed below.
For wire transfer
Send a bank confirmation showing information listed below. Screenshots from accounts payable systems, like SAP, Oracle, or SAGE will only be considered a valid proof of payment if they contain all of these details.
- Payee details (account number and name)
- Payer's name
- Payment effective date (future dates won’t be accepted)
- Amount paid
- Bank transaction or confirmation code
- Payment status (it must indicate the transaction has been already executed, any status not confirming completeness of payment won't be accepted)
For check payment
Send a copy of your check showing:- Payee details
- Payer’s name
- Payment date (future dates won’t be accepted)
- Amount paid
- Check number
- Tracking number or FedEx number
We also recommend sending remittance advice, including invoice numbers and respective amounts, along with your proof of payment. Though this isn’t mandatory for account reactivation or prevent suspension, this ensures your payment matched to an invoice or credit memo in a timely manner.
What happens when no payment is received
If your payment is not received in full, Google may work with an external collections agency. This agency might send you a combination of letters and emails that request payment on behalf of Google.
