Connect to a Wi-Fi network not listed in the Google Home app

If you're unable to find your Wi-Fi network in the list of available Wi-Fi networks when setting up your Google smart speaker or display, try these steps.

Initial checklist

Before you proceed, make sure that:

Your mobile device is able to connect directly to the same network from your current location.
You're within 15-20 feet of your Wi-Fi router.
You have a strong Wi-Fi connection in the location you're trying to set up the speaker or display.
If you're attempting to set up your speaker or display on a 5 GHz WiFi connection, your mobile device supports 5 GHz.

General troubleshooting

If you've checked off all of the steps above and the Wi-Fi is still not listed, try one of the steps below. If you still can't find it, move to the next step.

Step 1: Confirm if the network name (SSID) is hidden

Is the network listed on other devices which aren’t currently connected to the network?

If no, then the SSID is broadcasting, but it's hidden. You'll need to enter the SSID and password manually in the Google Home app during setup.

Fom the Wi-Fi setup screen, click on the arrow located to the right of the network name field.
Scroll and tap Other.
Add the Wi-Fi information for the wireless network.
1. Enter Wi-Fi network name.
2. Enter security information from one of the following choices. If you don't have this information, you'll need to log into your router or contact your ISP to find the security settings.
  - None
  - WEP
  - WPA
  - WPA2
3. Enter the password.
4. Tap Set Network.

Step 2: Reboot router

Turn the router off and then power it back on.

Tip: Most routers just require that you unplug the power source and then plug it back in to reboot.

Step 3: Reboot your smart speaker or display

Disconnect the power cable from the outlet.
Reconnect power cable back into the outlet.Step 4: Force close Google Home app

From an Android device

Swipe up from the bottom of the screen and hold.
Swipe to find the Google Home app .
Swipe up on the app’s preview to close it.
Open the Google Home app .

From an iPhone or iPad

Press the home button 2 times quickly (for iOS 9 and older) or slide your thumb upwards, then to the left (for iOS 10 and newer). You’ll get small previews of your recently used apps.
Swipe to find the Google Home app .
Swipe up on the app’s preview to close it.
Open the Google Home app .

Step 5: Set up your smart speaker or display

When all devices have completed rebooting and you're able to access the internet, try to set up your smart speaker or display again.

Tap Network Name to expand the drop down list of available network names and scroll down the list to identify the correct Wi-Fi name.

iOS only: Tap the network scan refresh button next to "Network Name."

Advanced troubleshooting

If your Wi-Fi is still not listed, try the following:

Try to set up your speaker or display using a different supported iPhone, iPad, or Android device.
Factory reset your Google smart speaker or display.
- Important: A factory reset returns your Google smart speaker or display to its default factory settings. This cannot be undone.

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