Unfortunately due to some unanticipated events we have decided to cease processing new orders. We will continue to handle product fulfillment for reships and product support through the end of May.
If you were planning on purchasing from us, we recommend purchasing from OpenGateLabs.com as a high quality NA domestic source with a plethora of third party testing, including from Trans Harm Reduction.
Thank you for the countless personal messages of hope over the years <3
Please Note: We do not maintain any public social media accounts anymore. Most notably we closed our Twitter account, and someone else created an account that isn't us.
We cannot reship products which have been returned to sender due to a vacant address, incorrect address, failure to use legal name, or which were refused. If your product is defective in some way, we will replace it as long as we are provided photo evidence. To make a successful claim of a missing product in a package, you must record video of opening the package. Orders that have been taken by customs or lost in the mail qualify for a single free reship.
We will not process refunds for any reason once we have shipped product. Due to the nature of our products, returns are not accepted. Do not mail the package back to the return address as it will lead to the package being thrown out and lost.
Please send any support requests related to existing orders to: [email protected]