Engineering Director , Customer Onboarding & Lifecycle

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Solution Overview

We are looking for an enthusiastic Engineering Director to join our Customer Experience Organization. In this high-impact role, you will lead a team of managers, shaping and executing our global customer onboarding journey (API and Hosted solutions), and across the entire lifecycle. You will leverage technical expertise, collaboration, and strong leadership to deliver a simple, resilient, and exceptional experience for our global customers.

This highly visible position requires working across time zones, aligning with diverse internal and external stakeholders, and challenging the status quo.

What You'll Do

• Lead & Scale Teams: Define and execute the hiring strategy to acquire and retain top technical talent. Build a high-performing culture of throughput and ownership, mentoring managers and engineers on growth, execution, and continuous improvement.
• Optimize Execution: Constantly optimize team decision-making and delivery. Ensure teams balance short-term needs with long-term scalability and sustainability.
• Drive Technical Strategy: Be a technical leader, defining and executing strategies to significantly improve system performance, reliability, and robustness. Drive changes that raise the bar for quality across Adyen.
• Customer & Product Partnership: Act as a close collaborator with Product, Design, and Data to define and optimize customer flows. Serve as the Voice of the Customer to ensure the engineering roadmap is aligned with market ambitions.
• Ensure Alignment: Partner cross-functionally (e.g., Operations, Risk) to define efficient end-to-end processes and solutions.

Who You Are

• Impact-Driven Leader: An inspiring leader focused on measurable, positive customer impact, not just activity.
• Strategic Visionary: Proven ability to craft a compelling long-term product vision that pragmatically aligns with overall company goals.
• Execution Master: Strong aptitude for execution, enabling teams to deliver solutions faster and with higher quality while relentlessly optimizing throughput.
• Scaling Expert: Bringing deep knowledge in designing, developing, and deploying high-quality technical solutions that scale sustainably.
• People & Talent Navigator: Possesses a broad toolkit to navigate all aspects of people management: recruiting, coaching & mentorship, talent growth, and performance improvement.
• Effective Communicator: Tailors communication approach and focus effectively for diverse audiences (engineers, executives, customers).

Minimum Qualifications:

• 12+ years of technical experience, including 6+ years of management.
• Experience leading organizations of 40+ engineers.
• Demonstrated experience in owning and driving key KPI metrics.
• Prior experience in B2B onboarding journeys in regulated industries is a major plus.

The annual base salary range for this role is $255,00 - $317,000 in Chicago, plus RSUs; to learn more about our compensation philosophy, please click here.   

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.