The move to digital shopping shows no sign of slowing

ABC NEWS (Australia)

The switch to online shopping increased during the pandemic and many have stuck with it as cost-of-living pressures bite. Digital retailers have all increased market share for groceries at the expense of the big supermarkets as people hunt around for the best deals.

Transcript

00:00 Sarah Woodland started buying her groceries online during COVID lockdowns and she's never

00:08 looked back. I can't remember the last time I actually went into a Woolworths. Instead,

00:13 she does 90% of her grocery shopping online, like many Australians. A UBS report found the number of

00:20 people turning to Amazon, Catch of the Day and IGA for their main online grocery shop has increased

00:26 compared to pre-pandemic, while fewer Australians are shopping at the two major supermarkets.

00:32 But it's still a growing part of their business. It used to be only about one or two percent of

00:37 retail sales for supermarkets. It's now close to eight to twelve percent. Amazon says it's had a

00:45 50% year-on-year increase on its subscription program. You know, it's toilet paper, it's tissues,

00:51 it's dishwasher tablets, it's beverages. Cost of living pressures are pushing customers to look for

00:56 better deals. We know that Australian families are doing it tough and accordingly they're shopping

01:01 around across multiple brands and also multiple channels. Low-cost supermarket Aldi recently told

01:08 a parliamentary inquiry it's considering entering the online grocery space. In a statement to the

01:14 ABC, Aldi clarified it won't be launching any online offering in the near term until it can

01:19 find a model that doesn't compromise its ability to deliver low prices. Sarah Woodland finds

01:25 shopping online more efficient and cheaper. I actually, it saves time because I have a list

01:32 of things that I want, I can get them to get it delivered next day. Convenience at a touch of a

01:39 button.

01:40 [BLANK_AUDIO]

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