Communications minister Michelle Rowland vents frustration at Optus outage

Australian Community Media

Communications minister Michelle Rowland vented the nation's “frustration” to the press shortly after 11am, stressing it was vital for Optus to be “transparent and timely” in finding a solution.

Transcript

00:00 that it is vital for Optus to be transparent and timely in the updates that it is giving

00:06 to its customers about the nature of the fault, its impacts and its possible rectification.

00:13 So what we do know is that this is a deep fault. It has occurred deep within the network.

00:24 It has wide ramifications across mobile, fixed and broadband services for Optus customers.

00:30 It also means that for those customers, they are being impacted by the inability to make calls

00:40 or use their services. Secondly, we now understand, and this has been confirmed,

00:48 that calls to 000, the emergency service, cannot be made from Optus landline services.

00:55 My understanding is that this is a fault deep in the core. The core network basically encompasses

01:05 everything from routing to electronics. So it is a fault that is quite fundamental to the network.

01:12 But my understanding, having just recently spoken again to the CEO, is that a number of

01:19 problems have been identified and that Optus continues to work on this. Optus has not given

01:26 a precise time frame. They have assured they are working as quickly as possible. But again,

01:31 I reiterate that it is important for Optus to keep customers updated and in a timely way,

01:37 because this is precisely the questions that customers are asking. This started in the early

01:43 hours of this morning. We're now at 11 o'clock. And for a lot of people who are trying to get

01:49 on with their day and their businesses, this is absolutely vital that they get back to normality.

01:55 you

01:56 [BLANK_AUDIO]

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