Immigration Dept to investigate staff rudeness claim

The Star

An investigation has been launched following a TikTok video that claimed rude service by personnel of the Immigration Department, says its director-general Datuk Ruslin Jusoh.  Read more at https://shorturl.at/23oUf  WATCH MORE: https://thestartv.com/c/news SUBSCRIBE: https://cutt.ly/TheStar LIKE: https://fb.com/TheStarOnline

Transcript

00:00I have received a video from one of the customers who is in charge of the Putrajaya Immigration Department.

00:11Thanks to TikTok, we have conducted an investigation.

00:17I recommend a more thorough investigation.

00:20In this context, we want to see the involvement of those who were mentioned by the complainant.

00:29In the investigation process, we will take statements not only from the complainants,

00:37but also from other officers in the department.

00:40In this context, the complainant mentioned the WISA department, right?

00:44We will take all the statements from them.

00:47We will investigate if there are any violations or violations of the rules and regulations.

00:55We will take action.

00:58Is there anyone in charge of TikTok who will be called for an investigation?

01:05I have asked the PRO department to investigate if there is a need.

01:14We will investigate if there is a need.

01:16Right now, our focus is to get the statement from our officers.

01:23If there is a need, we will investigate if we need to call or not.

01:28So far, if there are any complaints from the public about the violation of the immigration regulations,

01:38is there any hotline or medium to complain?

01:43There are many ways to complain.

01:45We have public relations.

01:49There are complaints made through the SISPA system.

01:52There are complaints made through emails.

01:55Many complaints are sent directly to me.

01:58Because my emails can be accessed by the public.

02:00There are complaints that can come directly to our department.

02:03If they want, they can meet with our PRO.

02:06Our PRO will help to get the details.

02:09We will provide all the information.

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