I Tried Turo For The First Time & It Changed How I Rent Cars

Narcity Canada

When Narcity's Morgan Leet decided to try out Turo for the first time, she was skeptical that it would be any different than your average car rental service. But it turns out, she was pleasantly surprised. Turo is a peer-to-peer car-sharing company. So basically, think Airbnb but for cars. Narcity took a Jeep Wrangler out for a spin to see how Turo stacks up when it comes to renting a car and offers a review of the world's largest car-sharing marketplace.

Transcript

00:00I am going to check out the car which is in my driveway right now. So here the car is. It's huge

00:06which I'm excited about since we're going on a camping trip. Hi everyone I'm Morgan Leet with

00:11Narcity and today is a really exciting day because I'm going to try out Truro for the first time.

00:15Truro is basically like the Airbnb but for car rentals. So they gave me a Jeep Wrangler to try

00:20out for the weekend to drive through the mountains of BC to a campsite where I'm going to spend the

00:24weekend. I'm super excited to rate them on the booking experience, the service itself, and of

00:29course the car too. Let's go. Okay so first we're going to look at the booking experience process.

00:34Honestly the website is really user friendly. You can look around on the map view of it and see all

00:38the cars in your location. They also have the price points there too so you can filter if you want

00:43something less expensive or if you're looking for like a luxury ride you can do that too. I thought

00:48it was really easy to go through, look at the photos, all the features of every car, filter through them

00:54and see what you wanted. Then the booking process itself was easy as well too. You just like

00:59go through, you enter your name, your license, pick the protection plan of insurance that you want,

01:04you get the maximum protection just to be a little bit like more secure. The only staff food for us

01:10was that as soon as we booked one pickup truck that we really wanted, the host messaged us and told us

01:15that he had actually planned a camping trip that weekend that he was going to use it for and he had

01:20just forgotten to take it off the site. This doesn't really have to do with Truro but part of using Truro is

01:25interacting with the host so that might be an issue you're running into. The host just really

01:30have to be on top of their game. So we went with a different car which ended up being great too but

01:34because of that I would rate the booking experience a 9 out of 10. I am going to check out the car which

01:39is in my driveway right now. The host of this car dropped it off last night for us. It was really

01:45seamless process. They just came in, handed us the keys and we were good to go. They dropped it off

01:50right at our place which was really nice. Definitely a perk as opposed to a car rental service where

01:54you have to go and pick it up. So here the car is. It's huge which I'm excited about since we're going

02:00on a camping trip and there's lots of space for all of our stuff. It's quite big. Now diving into the

02:09delivery and service of Truro. I thought this was really great actually because some cars, not all hosts

02:15offer this but some of them do offer delivery and pickup. It was very seamless to the host. We

02:21downloaded the app and we messaged via the app. They came by, dropped off the keys to us, showed us

02:25the car and it was all smooth from there and then same with the pickup. They just came and picked it up

02:30and it was really great. So I would rate that a 10 on 10 for sure. Last but not least, the car itself.

02:36We got a Jeep Wrangler which was really fun because normally we're driving around a kind of like beat up older

02:40Subaru. But really what you're looking for when you rent a car from any car service is that it's like

02:46clean and it's working correctly. Our Jeep Wrangler that we rented through Truro did both of those

02:51things so I was really happy in that way. But just like with Airbnb or anything with hosts involved,

02:57it depends on the host. So to help with this though you can look at the reviews. So Truro has a thing

03:02that it's called an all-star host so you can look for an all-star host to make sure you're going to get

03:07like the best chance of having a seamless interaction and really good car service as possible.

03:14Just like us because it was really fun to be able to do that. The car was awesome. It had like car

03:18play. It had lots of cool perks. Being able to take the roof off of the Jeep when we were going on a road

03:23trip through the mountains of BC was just really made for like a really good vibe. It was really cool

03:29and very fun. So I would definitely say that the car experience was a 10 out of 10 for us. So I rated Truro

03:35based on three criteria. The booking experience, the service itself, and the car. It only fell short

03:40when it came to the booking experience and that was because the car we originally wanted actually

03:44wasn't available that weekend and the host had forgotten to take it down from the site. Other

03:48than that though, I had a really great experience. I would definitely use it again. It made a lot of sense

03:52to me why something like Truro was invented even in the first place to have access to all these cars,

03:58not have to go through car rental services. So definitely recommend it. I would do it again for sure.

04:03Let me know what you guys think in the comments. Did you like Truro? Have you used it before?

04:08Do you have a good or a bad experience? Whatever it is. I'm Morgan Leet with Narcity.

Category

Transcript

Be the first to comment

Recommended