Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I didn't receive my Dropbox referral bonus If you referred someone to Dropbox but didn't receive your referral reward, or the referral is marked as Ineligible, these steps can help…
Use Dropbox all the time for work, I have a 2TB plan. I sent something earlier to a client and added it to my dropbox via the desktop app (Mac) and send it with no issues. Had to make a change and went to upload the revised file and was met with an error message saying that I could not sync the file as I was now using 6.44…
I helped my friend to buy a used notebook, reinstalled Windows, upgraded ssd and registered him as a referal, but he is marked as Ineligible. My mail salex940@gmail.com His mail abrahaminglewood@gmail.com I have used DropBox for many years now, I dont have time to look for alternatives right now. Thank you in advance!
Hi - I am a long time Dropbox user and just referred my girlfriend. She used the link to register using her email address, and she installed the desktop app on her own laptop but the status of the extra storage for my referral says "Ineligible". We do live together and are on the same network, but she has her own computer…
I recently invited my colleagues to install dropbox, but it is marked as ineligible. it is different email, different pc, and definitely new PC/laptop. I have attached the screenshot as per below [Removed as per Community Guidelines]
I recently send the referral code to my friends , but the status still "Waiting to install" , the installation setup is already completed by desktop app and mobile app. Kindly advise i really appreciated.
I referred a new user who successfully created a brand-new account on a separate, unique machine. However, the status returned “Ineligible” denying me the bonus space. From my search, I suspect it could be because of an active VPN in the user]s lap top computer. I am requesting for a review of the referral status for this…
At least 15 years with dropbox, I remmember I used to have more than 10 gb possible more than 15gb of storage with free account thanks to recommendations, missions, and other promotions that let me try and dropbox capabilities. Many years using 2tb plan I needed pause the cloud service. My surprise is that now I only have…
I have a coupon code for 5GB of addtional storage. I have attempted to use the code in my account and it says "Coupon already used". I did contact Quicken, they have insisted that this is a Dropbox issue and that they do not generate the codes. Can someone help with this?
I received an email from Dropbox saying that my workspace is over its storage limit and that files may be deleted on November 5, 2026. However, when I check my Dropbox Basic account, it shows “Using 0 bytes of 2 GB”. Standard files, Backup, Replay and Shared files all show 0 bytes. Could someone please explain which…
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