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Freshworks

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8,529 reviews
  • 17 profiles
  • 53 categories
Average star rating
4.5
Serving customers since
2010
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Freshdesk

3,610 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

1,307 reviews

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshsales

1,220 reviews

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

993 reviews

Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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FreshChat

488 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

370 reviews

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

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Freshteam by Freshworks

285 reviews

Freshteam is an applicant tracking software designed to help users streamline their recruiting process and find the best hires more efficiently.

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Freshcaller

131 reviews

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

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Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Profile Name

Star Rating

6046
2101
231
73
78

Freshworks Reviews

Review Filters
Profile Name
Star Rating
6046
2101
231
73
78
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
12/30/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Freshsales is Best CRM for us

It is best CRM as it creates proper sales funnel for my sales team. I can separate leads like cold lead, hot lead, warm lead & much more it has in it. The user interface is too easy to use.
Brandon Y.
BY
Brandon Y.
12/29/2025
Validated Reviewer
Review source: Organic

Integration Issues and Disjointed Experience with Freshdesk

It seems like their software is built with all kinds of companies in mind. This could be a good thing, but also a bad thing as it feels bloated and sometimes difficult to use as the add-ons and integrations require extra subscriptions and tech knowledge to integrate.
Priyanshu S.
PS
Priyanshu S.
12/25/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Centralized Ticketing with Easy Setup

I like Freshdesk's clean, easy-to-use interface and strong automation features. The ticket management, SLA tracking, and multi-channel support work especially well and help teams stay organized while responding to customers efficiently. The initial setup was very easy, with guided onboarding, clear settings, and quick configuration that allowed us to start handling tickets almost immediately.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH