From the course: Signs You’re Doing Performance Management Wrong — And How to Fix It
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Build an action plan for improvement
From the course: Signs You’re Doing Performance Management Wrong — And How to Fix It
Build an action plan for improvement
When you see an ongoing pattern of underperformance, creating a customized action plan for improvement is essential. In this lesson, you'll create an improvement plan and connect with your underperforming employee, leveraging curiosity and compassion. An action plan is never the starting point. Before creating one, you should have had multiple conversations with your employee about what's going wrong, what their experience is, and what they need. Those conversations all serve as inputs to the action plan, which is simply a tool for documenting the next steps and tracking progress. Here's a structured example to guide your plan; adjust it as needed, remain supportive, and stay clear about your expectations. First, what is the ultimate goal of this action plan? For this simple example, it might be to improve Sydney's attention to detail with clients so they have a better perception of your company. Next, what's the realistic timeline for your employee to meet their goal? Sydney's action…
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