Customer Experience nerd, interaction analytics specialist and AI hobbyist

A Customer Experience Leader (CX) who's mission is to promote customer-centric strategies that boost satisfaction, loyalty, and business growth.

Dad, Talker before Thinker, Public Servant Designer, Rugby fan, Pie eater

Teacher. Teacher Developer. Right-brain@Unlearn Academy

Building products and experiences putting customer first | Product Manager @ GrabPay | ex - PayPal | https://josediaz.myportfolio.com/

Founder of Customer Faithful. Developing ideas that help companies to think like a customer. Prepared to speak up for change!

🇧🇷 Visual Designer/ Barista living in Barcelona (ES) and learning more about how to face the odds and become a QA.

I specialize in analyzing business' customer service (or lack thereof) and finding the positive in everything. I am married to joannbrine.com and dad of 3.