InWorthixbyMary Drumond·Jul 13, 2021Empathetic Artificial Intelligence: Next-Gen Tech for Scaling EmpathyEmpathy is widely considered to be the epitome of human nature. It is, in fact, what sets us apart from machines to begin with. So the idea…
InWorthixbyMary Drumond·Jul 13, 2021Should the Chief Experience Officer Cease to Exist?The Wall Street Journal recently released an article called “Some Chief Experience Officers Want To Make Their Jobs Disappear” where they…
InWorthixbyMary Drumond·Aug 12, 2020Your Customers Think You Are DeafFor several decades, the only way for large-sized companies to hear from customers was through voice of customer (VoC) surveys.
InWorthixbyMary Drumond·Jan 23, 2020Exploring the Full Potential of Customer ExperienceI’d like to make the case that most companies out there are still failing to explore the full potential of Customer Experience. While the…
InWorthixbyMary Drumond·Dec 12, 201910 Books for your CX Holiday WishlistCaught up on your CX reading this year? There’s still time! And with the holidays in full swing, there’s no better time to politely…
InWorthixbyMary Drumond·Nov 26, 2019Voices of CX Podcast Season 1Are you subscribed to Voices of CX Podcast? Sign-up now and get fresh episodes delivered straight to your inbox!
InWorthixbyMary Drumond·Nov 26, 2019How to Calculate Survey Sample SizesCustomer surveys are essential for gathering the insights you need to take your business to the next level of customer experience, but not…
InWorthixbyMary Drumond·Aug 15, 2019Which is Your CX Priority: Satisfied Customers or Profit?Editor’s note: Recently my conversations surrounding customer experience with practitioners, co-workers, or with guests on the Voices of…
InWorthixbyMary Drumond·Jul 9, 2019Space Is No Longer the Final Frontier, It’s the Next One.3, 2, 1…blastoff. Virgin Galactic preps for launch.
InWorthixbyMary Drumond·Jul 9, 2019McDonald’s Happy Meal Toys Come Under FireIf you’re a parent, then you have definitely thrown away countless Happy Meal toys in your lifetime. This is because the lifespan of these…
