Medium

Jon Stevens-Hall

Jon Stevens-Hall

·

Nov 6

Prevention: the missing incentive in AI’s shift to per-resolution pricing

Back in July I wrote about how AI’s shift to cost-per-outcome can mask the value of those outcomes.

Prevention: the missing incentive in AI’s shift to per-resolution pricing

Jon Stevens-Hall

·

Nov 6

“Could you hold these? The laptop we need is always at the bottom.”

AI can help write your products. But it can’t understand your customers like you can.

ALT text for picture: A cartoon representation of an encounter in a loading bay. A smiling team member passes a suprised-looking product manager a pile of laptop boxes.

Jon Stevens-Hall

·

Nov 3

Tokenomics and AI economics: exploring the new frontier of business value

In August 2026, the Linux Foundation’s lauched the new Tokenomics Foundation, to complement its existing stable of FinOps and IT Asset…

Embedded table — too many words for embedded ALT. See end of article for full text of table

Jon Stevens-Hall

·

Oct 31

Designing AI for imperfection

The aviation industry is, let’s face it, wildly impressive. Every day, it throws millions of squishy vulnerable people through the upper…

ALT: FIgurative image of two pilots looking through the windows of an airliner. Through each window there are different conditions — sunny, stormy, foggy, birrds

Jon Stevens-Hall

·

Jul 1

Don’t let AI's shift to “Cost-per-outcome” mask the value of those outcomes

Don’t let AI's shift to “Cost-per-outcome” mask the value of those outcomes

Jon Stevens-Hall

·

May 25

The “Chief Electricity Officer” is back, but the metaphor is still wrong

ALT: representation of an old generator and transformer plant room in an early electrical-era factory

The “Chief Electricity Officer” is back, but the metaphor is still wrong

Jon Stevens-Hall

·

May 17

“Fix your data issues before we make AI work”, say vendors who sold you the data issues.

I am seeing a very common refrain from well-meaning industry commentators, and the same line recently appeared even on the keynote stage of…

“Fix your data issues before we make AI work”, say vendors who sold you the data issues.

Jon Stevens-Hall

·

Mar 25

The secret of successful early agentic AI adopters? Good UX practice.

The company-level benefits of agentic AI in IT operations are real, and the story coming from early adopters of how to get there is a…

Jon Stevens-Hall

·

Mar 16

AI doesn’t care about your knowledge article templates.

For twenty years, knowledge management has centered on building curated document repositories.

AI doesn’t care about your knowledge article templates.

Jon Stevens-Hall

·

Nov 19, 2025

Enterprises are sleepwalking into widespread LLM lock-in

As generative AI and LLMs spread across systems of work, behavioural knowledge accumulates inside tools that often won’t be extractable…

Enterprises are sleepwalking into widespread LLM lock-in

Jon Stevens-Hall

Jon Stevens-Hall

The intersection of digital transformation, AI, DevOps and ITSM. Articles by a senior product professional in enterprise ServiceOps. Personal views.

Following

Help

Status

About

Careers

Press

Blog

Store

Privacy

Rules

Terms

Text to speech