Rita McGrath·1d agoMore and more, these invisible hands are shaping your restaurant, hotel, event, and other purchasesThese are the companies quietly inserting themselves into critical decision points.
Rita McGrath·4d agoYour company probably saw the problem coming. Here’s why it got blindsided anywayHow to spot strategic threats — and stop them before they start.A response icon3A response icon3
Rita McGrath·Nov 6The customer service revolt: how bad support is building a grievance empire on social mediaSocial media has become the new complaint department. Customers are furious, and companies have brought this upon themselves.A response icon1A response icon1
Rita McGrath·Nov 5For years, employers treated degrees as a proxy for competence. Technology just called their bluff‘Degree Hacking’ is the logical end of a broken credential system.
Rita McGrath·Oct 29Why people can’t build wealth on wages alone, and what to do about itAt the root of the solution are new forms of ownership.A response icon2A response icon2
Rita McGrath·Oct 22What John Galliano going to Zara tells us about fashion — and everything elseIt looks like fashion news. It’s actually a signal about the future of value creation itself.
Rita McGrath·Oct 15Our attitude toward kids and social media has shifted dramatically.For those who study how change happens, this is a master class.
Rita McGrath·Oct 12The drone delivery business has a ground problemThe FAA controls the sky. Communities control where drones take off and land. That may be enough to change the fate of last-mile delivery.
Rita McGrath·Oct 8What the Tilly Norwood moment should teach usIgnore weak signals at your peril.A response icon1A response icon1
Rita McGrath·Oct 1Apocalypse or golden opportunity? Why the AI Freakout Might Be UsefulEven in the midst of fully justified angst, the seeds of a better life for most people can be created.
