Medium

Stephanie Marsh

Stephanie Marsh

·

Aug 23, 2025

How Excited Should We Be About Using AI in UX Research?

I have been thinking a lot about AI in the last 2 years. I think a lot of us have. Thinking about it, researching and reading about its…

Stephanie Marsh

·

Apr 14, 2023

Legal, but not ethical — more thoughts on ethics in business and UX

I’m still thinking about ethics as I go into next week’s workshop at UXinsight Festival.

In

Bootcamp

by

Stephanie Marsh

·

Apr 9, 2023

Ethics in UX Research & Design

On Monday, 17th April, I’ll be running a workshop at the UXinsight Festival 2023 on Ethics in UX Research and Design: Practical Ways to…

In

Springer Nature UX Research

by

Stephanie Marsh

·

Sep 9, 2022

Evaluating the impact of user research

This is a blog about methodology, I won’t be sharing actual results.

The researcher gains insight from the user in the context of the team and the culture, impact of the work done using the insight is felt by the users.

In

Springer Nature UX Research

by

Stephanie Marsh

·

Sep 1, 2021

The building blocks of libraries and repositories in user research

This blog post is based on a talk I did at ConveyUX 2021 https://conveyux.com/ in April and updates the thinking I’ve been doing since I…

The building blocks of libraries and repositories in user research

Stephanie Marsh

·

Jan 22, 2021

Announcing second edition of User Research

I am very excited to say that I am working on a second edition of User Research, published by Kogan Page, due out February 2022!

Stephanie Marsh

·

Dec 21, 2020

How our team got started in ReOps

We are a Research Operations team of two, supporting about 20 people doing research activities. We work in the UX Research team, within…

How our team got started in ReOps

In

UX Collective

by

Stephanie Marsh

·

Jul 28, 2020

Working towards user research and insight libraries

I’ve been thinking for a while why it doesn’t feel right to me to jump straight into building or procuring a research library or research…

The building blocks of working towards an insight library.

In

UX Collective

by

Stephanie Marsh

·

Jul 14, 2020

How to run a workshop on figuring out the new normal in how we work

We’ve all been adjusting to living life in the face of COVID-19. Those of us who are privileged to be able to work at home, have been…

Theme examples and the data they represent

Stephanie Marsh

·

Jul 12, 2020

Experience and journey maps as a common language tool

First I want to thank my colleague Rujuta for inspiring me to reflect on different uses of experience map / journey maps / service models…

Experience and journey maps as a common language tool

Stephanie Marsh

Stephanie Marsh

UX Research Operations, User Research, Service Design. Have written books User Research and Research Operations for Kogan Page.

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