Sturdy·Nov 4, 2025The Monday I Didn’t Want to Go to WorkI pulled the covers back, rolled to my side and sat up. My first thought was, “I don’t want to go to work.”
Sturdy·Aug 16, 20244 Questions to Ask About Your Customers’ Experience“They are not my competition!”, she almost blurted. “Wow, that’s it.”
Sturdy·Aug 9, 2024Be So Good They Can’t Ignore YouSteve Martin liked to give the advice, “Be so good they can’t ignore you.”
Sturdy·Jul 23, 2024The $0.50 Sweet Secret WeaponSuperOffice did a survey and found that 81% of organizations cite Customer Experience as one of their top competitive differentiators.
Sturdy·Jun 21, 2024These Few Business Basics Really MatterHarvard Business Review published What Really Works, in business back in July 2023, a summary of the Evergreen Project. The lessons are as…A response icon1A response icon1
Sturdy·May 10, 2024Beyond “What We Do”: How to Stand OutI was talking with a practice owner the other day and asked her, “What do you do?”
Sturdy·Mar 19, 2024“TRICKY BALANCE BETWEEN SAFETY AND FINANCIAL PERFORMANCE”“BOEING FACES TRICKY BALANCE BETWEEN SAFETY AND FINANCIAL PERFORMANCE”
Sturdy·Dec 26, 2023Tell Me About a Time When You CollaboratedThe interview was winding down and I asked my final question, “Will you tell me about a time when…
Sturdy·Sep 29, 2023🚀 Unlocking Employee Engagement: The Power of Clarity in the Workplace 🚀In the ever-evolving landscape of the modern workplace, one statistic from Gallup’s Annual Employee Engagement Survey stands out: a…
Sturdy·Aug 22, 2023Your Unique and Precious Business is Eminently PredictableWhen Rand Stagen came to EO San Francisco, he put up a picture of his daughter when she was about a year old. And he said, “My daughter is…
