Medium

Ty Givens

Ty Givens

·

Aug 21, 2023

The Secret to Customer Loyalty: It’s not what you think

Support enablement is a crucial aspect that should not be overlooked. It empowers agents with the training, processes, and tools to work.

The Secret to Customer Loyalty: It’s not what you think

Ty Givens

·

Mar 12, 2023

How to get Customer Service Ready for Beta

Get ready for helpful tips on structuring forms around customer data collection; pre-empting user queries in advance; organizing support…

How to get Customer Service Ready for Beta

Ty Givens

·

Mar 12, 2023

Making Customer Experience a Priority? Start with a CX Audit

What is a CX (Customer Experience) Audit?

Making Customer Experience a Priority? Start with a CX Audit

Ty Givens

·

May 20, 2022

The Secrets behind contact centers that scale

Scaling a contact center is often left to one person, who no matter how capable will need help to move from one to many. This article…

The Secrets behind contact centers that scale

Ty Givens

·

May 19, 2022

Cutting backlogs: The Key to a great Customer Experience

For the first time in the last five years, we didn’t see a huge amount of requests to help dig out of backlogs following the holiday…

Cutting backlogs: The Key to a great Customer Experience

Ty Givens

·

May 17, 2022

How To Quantify Why Customers Reach Out

Creating actionable reporting around your contact center can be difficult to do. Add to that the need for a foundation for your training…

How To Quantify Why Customers Reach Out

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Experience Stack

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Ty Givens

·

May 10, 2022

How CX Leaders Can Flex Their Agility

Flexibility is one of the most critical skills for CX leaders to develop and leverage. Agility measures how well an individual or…

How CX Leaders Can Flex Their Agility

Ty Givens

·

Apr 25, 2022

Types Of Customer Service: Give Your Customer The Best Care

Whether you’re a big brand or running your own business, it’s important to understand how to effectively communicate with customers in…

Types Of Customer Service: Give Your Customer The Best Care

Ty Givens

·

Apr 20, 2022

The Effects Of Low Productivity On Business Growth

When people start businesses, they are often focused on just a single outcome: Growth. Getting to the “growth” period of a business’s life…

The Effects Of Low Productivity On Business Growth

Ty Givens

·

Mar 28, 2022

Building Customer Experience Strategies For Startups

A shocking number of startup founders have no approach to tackling customer support at all. Although virtually anyone in the business…

Building Customer Experience Strategies For Startups

Ty Givens

Ty Givens

Founder of CX Collective (fka The Workforce Pro)| CX Set up and Scale Strategist |@thecxcollective |@itstygivens | www.cxcollective.com

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