FAQs
Prediction Guru is a cross-platform, lightweight app that is developed for sports enthusiasts to experience the real essence of their favorite leagues by making a prediction on the end results. Lots of our users, have many queries and some of them are very useful for new users and are also helpful for others.
Registration
Q: Who can play games on Prediction Guru?
A: Our games are open to all over 18 years of age.
Q: How many events can I play?
A: As many as you want to. There is no cap on the number of events you can play.
Q: How do I sign up?
A: Easy! Once you are on Prediction Guru, you can register by filling out a short form or by clicking on ‘Login with Facebook’ / “Login with Google”.
Q: Can I create multiple accounts?
A: No. Creation of multiple accounts (even with multiple devices) by a single user is strictly prohibited and violates our FairPlay policy.
Q: My link is expired, how can I verify my email?
A: You can re-send verify email and then verify email. Try staking to any match, you will be prompted to verify email, select “Resend” to receive new email.
Playing the Game
Q: How do I play the Prediction Guru Game?
A: Please follow these simple steps to play the world’s largest Prediction game of skill and win gifts legally!
1) Register / Log in to Prediction Guru.
2) Select your favorite Leagues, Teams and follow our star gamers.
3) Select any upcoming match
4) Predict winning team and add stake on it with your virtual coins.
5) Once match over, you will receive extra coins for correct prediction.
Q: Till when I can add or change stake on match?
A: You can add or change stake before match starts. We generally send reminder to your mobile 30 mins before match starts, so you do not miss to put stake on your fav match.
Q: Will there be any coins deduction for predicting answers?
A: No, Its bonus coins for you. We suggest you to answer as much as you can, so you can earn more coins.
Q: How many other ways to earn coins?
A: There are many ways to earn coins such as Claim bonus, Stake on matches, Answer for simple questions, refer your friends, share win bonuses and Completing challenges. We are working to introduce even more ways to earn it.
Q: Rewards ads video is not working, what to do?
A: In these case, what you can do is, either you switch to different network or restart your application. This may fix the issue, this is known issue and we are working on it. Also, sometime it takes little longer time to download video from internet. If your internet connection is slow, it will take more time to download.
Q: How do I follow new leagues?
A: You can go to Search screen. There you will find list of active and new leagues to follow.
Q: When will you credit coins in my account?
A: Once match is completed, it takes few minutes to reflect in your account. Please expect some delay in crediting.
Q: I do not see coins credited in my account after claim bonus.
A: Once you claim your bonus, we credit bonus coins to your account but it takes some time to reflect in your menu. Best way to confirm is to open your profile and check coins.
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Q: Why I get random claim bonus coins?
A: We try to give extra reward for gamer’s loyalty and their daily activities. You get 1 coin on first day, 2 coins on second day, 3 coins on third day likewise you get 30 coins on 30th day. And If you miss, any day in between, you need to start over again from 1 coin.
Q: What if game is abandoned?
A: In case of abandoned match, staked coins will be credited back to your account. Please expect some delay.
Q: What if game ended as tie in cricket?
A: The result of super over will be counted, if there is no super over possible in game/tournament, then its a tie.
Q: I do not see all upcoming fixture.
A: We are showing recent 30 matches from all your selected leagues. To view more fixture you can open particular league.
Q: Can I send my coins to friend?
A: No, sharing of coins is not possible as of now.
Premium Plan
Q: How does the 15-day trial work?
A: The 15-day trial gives you a hands-on experience with using the features of our paid premium version. You can request for a trial of paid plan and try it out, free of cost.
Referral Program
Q: Why I haven’t received referral bonus?
A: There could be two reasons, either you are deactivated or your referral hasn’t verified his email address. Please ask your friends to verify their email address.
Note: Your friend needs to click your referral link and create the account in Prediction guru without switching internet connection.
FairPlay Violation
Q: What is not allowed on Prediction Guru:
A: Creation of multiple accounts by one gamer and by misusing a referral link to get referral bonus.
Q: What happens when:
A: A gamer plays with multiple ids or uses his/her own referral link to create multiple accounts — we suspend or deactivate the referred accounts with Zero coins balance and in some cases, main account as well.
Q: My account is suspended, what should I do?
A: Most of time suspension of account is because of fake accounts, multiple accounts by same person or multiple users in same devices. If in case, It was false action done by audit team. You can send your appeal to contact@prediction.guru with your scanned copy of Government approved identity proof. And if documents and activities found valid, then we will activate your account. This process generally take 2–3 business working days.
Note: In between of the process, if we found you created new account then your appeal would be cancelled and your new account will also be permanently banned.
Contribution
Q: I do not see my favourite league, How do I add it?
A: You can email us or share your suggestion from application itself. Send us little detail about your favourite league such as Name, Link, etc. Our data team will analyse it and if it is suitable for our other users and application, we are very much happy to add it.
Q: I see some problems in application such as timings or wrong data.
A: We work hard to provide you right information, but sometime its very hard to keep track for all leagues and schedules. We urge your help to inform us, if you see any wrong information using feedback or email us. Who know you get some coin bonus for your help :).
Q: I see few users are using fake or inappropriate details in profile.
A: Our audit team are always working to provide you neat and clean platform. We accept that its not 100%, so I would request you to report those users with appropriate details, then will investigate on them, If found guilty, we will definitely take strict action on them.
If you have any more queries, which are not listed above. Please feel free to send your doubts at contact@prediction.guru
