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Final Resume

Kapil Nuhani is seeking a job where he can utilize his skills and continue developing his talents. He has a B.Com degree from Mumbai University and over 4 years of experience in customer care and relationship management roles in the insurance sector. His most recent role was as a Senior Team Member at United Healthcare Parekh Insurance TPA, where he managed a team, coordinated with different departments, and prepared reports. He is looking to leverage his strong communication skills and experience resolving customer complaints to benefit an organization.

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203 views4 pages

Final Resume

Kapil Nuhani is seeking a job where he can utilize his skills and continue developing his talents. He has a B.Com degree from Mumbai University and over 4 years of experience in customer care and relationship management roles in the insurance sector. His most recent role was as a Senior Team Member at United Healthcare Parekh Insurance TPA, where he managed a team, coordinated with different departments, and prepared reports. He is looking to leverage his strong communication skills and experience resolving customer complaints to benefit an organization.

Uploaded by

Kapil Nuhani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Add: - Room No.C/85, Chawl No.

1
GTB Nagar, Sion Koliwada
Mumbai-400037.
Kapil Nuhani.

Objective:

To work for reputed organization where my skills and talent can be utilized to its best and
groomed further.

Educational Qualification:

LEVEL YEAR OF PASSING BOARD/UNIVERSITY CLASS


B.COM MARCH, 2011 MUMBAI UNIVERSITY SECOND
H.S.C MARCH, 2005 MAHARASHTRA BOARD FIRST
S.S.C MARCH, 2003 MAHARASHTRA BOARD SECOND

Career Profile:

Highly personable Customer Care Executive and Relationship Manager with over four years of
experience in concern with insurance sector.

Work Experience:

Working with United Healthcare Parekh Insurance TPA PVT LTD from August 2018.

Worked with Accenture operations (ICICI LOMBARD) from November 2015 to August
2018.

Worked with ICICI LOMBARD as a Customer Relationship Manager from August


2014 to August 2015.

Worked with S.S Motors as Manager from April 2011 to JULY 2014 (OWN COMPANY).

.
Job Profile:

United Healthcare Parekh Insurance TPA.

Currently working as SR Team Member (Account Management) At ‘United Healthcare Insurance


India Pt. Ltd.’ From 2nd Aug 18 to till date.

Managing Team and assigning task to team members.

Client renewals include data reconciliation given by Insurance or Broker Company

Coordinating with different departments like Claims Cashless, Account management,


Customer care, Networks etc.
Interacting with AM, Broker and Insurance Company for various queries.

Preparing Organic reports for management.

Responsible for the MIS processing and delivery of reports with timeliness
& Accuracy in reports delivery as per scheduled deadlines
Coordinating with Insurance co. for endorsement.
Worked on GC core (UIIC Inc.co) portal for member data and coordinated with UIIC HO for
payment related issues.
Co-ordination with technical group, in case of downtime, maintenance or up gradation of
system.

ACCENTURE SOLUTIONS PVT LTD.

To be an effective communicator and ensure all complaints are acknowledged in a timely manner
and customers are kept information throughout the complaint process.

To manage the resolution of customer complaints, within given timescales.

To be the first point of contact for all customer related issues.

To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.

To provide complaint trends and communicate lessons learnt to the Branch manager and Business
Partner, so service levels can be improved.

To be responsible for investigation, resolution and reporting of all customer related complaints.

Escalate all unresolved issues/complaints to your line manager whilst keeping the Branch Manager
and Business Partner informed at Branch level.
Ensure that all written communication is carried out as per the customer care procedures and any
contractual specification.

Obtain approval for compensation payments and ensure all parties are kept informed.

ICICI LOMBARD GENERAL INSURANCE CO.LTD

Interact with customer to provide information in response to query about product, service
and to resolve complaint.

Provide effective and timely resolution of a range of customer inquiries.

Coordinating with different departments for smooth functioning and resolution of complaints
and queries.

Supervision, approve decisions, requests, expenditure and recommendations on behalf of


senior members in their absence, according to agreed guidelines and policies.

Resolving customer query, complaints by e-mail.


Personal Details:
E-mail id: [email protected]
Date of Birth: 31st March, 1987
Nationality: Indian
Marital Status: Single
Languages known: English, Hindi & Marathi
Hobbies: Listening music & chatting
Phone 7021138821 / 9987364411

Date :

Place :

(KAPIL NUHANI)

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