BBA OB Unit-1

1) ____means that organizations are becoming more heterogeneous in terms of gender,

race, and ethnicity.
A) Globalization
B) Workforce diversity
C) Affirmative action
D) Organizational culture
Answer B

2) All of the following topics and areas of concentration generally constitute the
field of OB except:
A) international influences.
B) interpersonal communication.
C) group structure and process.
D) leadership.
E) work design.
Answer A

3) Organizational behaviour is generally considered to be all of the following except:

applying scientific findings to practical organizational problems.
A) an applied field.
B) a field of study.
C) studying what people do in an organization.
D) an intuitive analysis of human behaviour.
Answer D

4) The structure of an OB model includes three basic levels of analysis: individual, group, and
organization systems. Issues that influence all three levels in various ways and thus affect
behavioural dynamics are:
A) change and stress.
B) organizational culture and commitment.
C) power and politics.
D) work design and technology.
E) values and attitudes.
Answer A

5) The group level analysis in an OB model includes all of the following

independent variables except:
A) leadership.
B) group decision making.
C) work teams.
D) organizational culture.
E) group structure.
Answer D
6) According to the OB model, all of the following are characteristics of human
output except:
A) conflict.
B) satisfaction.
C) turnover.
D) productivity.
E) absence.
Answer A

7) Some of OB's challenges and opportunities include all of the following except:
A) reinforcing the importance of traditional methods of management.
B) offering specific insights to improve interpersonal and people skills.
C) helping us learn to cope in a continuously changing world.
D) facilitating the improvement of quality and employee productivity.
E) acknowledging individual differences and value of workforce diversity.
Answer A

8) All of the following are advantages of diversity except:

A) increased flexibility.
B) increased creativity.
C) multiple perspectives.
D) increased cohesiveness.
E) greater openness to new ideas
Answer D

9) Diversity training programs are generally intended to provide a vehicle for:

a. increasing awareness and examining stereotypes.
b. focusing on individual differences.
c. eliminating group learning.
d. balancing work/life conflicts.
Answer A

10) An example of change in the nature of the work force is:

a. increase in college attendance.
b. mergers and consolidations.
c. more cultural diversity.
d. increase in divorce rates.
Answer C

11) The centerpiece of most diversity programs is:

A) Money
B) Employer commitment
C) Training
D) Human resource personnel
Answer C

12) Which of the following is not a core topic of organizational behavior?

Select correct option:
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
Answer D

13) A study of human behavior in organizational settings is

A. individual behavior
B. group behavior
C. organizational behavior
D. none of these
Answer C

14). Today’s organization are

A. open system
B. closed system
C. open as well as closed
D. none of these
Answer A

15) ___ is the science or study of individual human behaviour.

A. Chemistry
B. Psychology
C. Computers
D. Mathematics.
Answer B

16) The model(s) of Organizational Behavior is (are):

A. Autocratic
B. Custodial
C. Supportive
D. All of the above
Answer A.

17).Forces affecting organizational behavior are

A. People
B. Environment
C. Technology
D. All of the above
Answer D.

18) The study of organization behavior has certain basic assumptions. They are
A. An industrial enterprise is an organization of people
B. These people must be motivated to work effectively
C. The goals of the employee and the employer may not necessarily coincide
D. All of the above
Answer D

19) Which of the following forms the basis for the autocratic modelof OB
A. Obedience
B. Authority
C. Power
D. Dependence on boss
Answer D

20) The study of Organizational Behavior is categorized into Micro and Macro OB:) Micro OB
deals with ___ and ___.
A. Individual & groups
B. Groups & teams
C. Teams and individuals
D. organizations and departments,
Answer A

21) Organization Behavior is not a /an

A. A separate field of study B. Applied science
C. Normative science D. Pessimistic approach
Answer D

22) Scope of does not include-

A) Leadership
B) Perception
C) Job design
D) Technology
Answer D

23) Scientist of OB recognize that organization are not static but dynamic and ---
A) Processing
B) Systematic
C) Ever-changing
D) Researching
Answer C
24) OB is a Field of study backed by a body of associated with growing concern for people at
work place
A) Theory
B) Research
C) Application
D) All of above
Answer D

25) OB is a ---
A) A Science
B) A art
C) A Science as well as Art
D) None of Above
Answer C

26) Which of the following represent correct sequencing of historical development of OB___
A) Industrial revolution -> Scientific management-> human relation movement -> OB
B) Scientific management-> human relation movement -> Industrial revolution -> OB
C) human relation movement -> Industrial revolution -> Scientific management-> OB
D) None of these
Answer A

27) Study of OB helps in studying

A) Why people behavior in particular way
B) How to increase production
C) Why employees are not satisfied by his job
D) None of Above
Answer A

28) Which is not a model of OB

A) Autocratic model
B) Custodial model
C) Supportive model
D) Behavioral model
Answer D

29) For an Organization diversification stage the administration support is required to handle
the_
A) Specialization
B) Formalization
C) Divisions
D) Professionals
Answer C
30) An Organization of diversified form have a larger___
A) Technical support
B) Top management
C) Specialized support
D) Administration support
Answer D

31) Each of the independent of the diversified form illustrates

A) Machine Bureaucracy
B) Processional Bureaucracy
C) Entrepreneurial form
D) Adhocracy
Answer A

32) In present context, challenges for Organizational Behaviour are _____

a) Employee expectation
b) Workforce diversity
c) Globalization
d) All of the above
Answer D

33) Organizational behaviour focuses at 3 Levels-

a. Individuals, Organisation, Society
b. Society, Organisation, Nation
c. Employee, Employer, Management
d. Individual, Groups, Organisation.
Answer D

34) Which of the following is not correct for the organisational behaviour?
a) Organisational behaviour is an integral part of management
b) Organisational behaviour is a disciplinary approach
c) Organisational behaviour helps in analysis of behaviour
d) Organisational behaviour is goal-oriented
Answer B

35) Which of the following is not a contributing discipline of OB

a) Anthropology
b) Psychology
c) physiology
d) sociology
Answer C
36) The model(s) of Organisational Behaviour is (are):
a. Autocratic
b. Custodial
c. Supportive
d. All of the above
Answer: d

37) In present context, challenges for OB are

a. Employee expectation
b. Workforce diversity
c. Globalisation
d. All of the above
Answer: d

38) “Might is right” is the motto of

a. Autocratic Model
b. Custodial Model
c. Supportive Mode
d. Collegial Model
Answer: a

39) Which of the following forms the basis for the autocratic model
of OB
a. Obedience
b. Authority
c. Power
d. Dependence on boss
Answer: c

40) Forces affecting organisational behaviour are

a) People
b) Environment
c) Technology
d) All of the above
Answer:d

41) In present context, challenges for OB are

a) Employee expectation
b) Workforce diversity
c) Globalization
d) All of the above
Answer:d

42) The study of organisation behaviour has certain basic assumptions. They
are
a) An industrial enterprise is an organisation of people.
b) These people must be motivated to work effectively.
c) The goals of the employee and the employer may not necessarily coincide.
d) All of the above.
Answer:d

43) OB focuses mainly on how to?

A. Improve productivity
B. Reduced turn over
C. Both a and b
D. None of these
Answer C

44) Cultural diversity is also known as ___________

a) Culturalism
b) Multiculturalism
c) Ethnicity
d) Variation
e) Divergent Path
Answer B

45) Which of the following forms the basis for the autocratic model of OB ?
A) Obedience
B) Authority
C) Power
D) Dependence on boss
Answer C

46) Which one of the following is the definition given by Fred Luthans, .
A) “Organizational behavior is to understand, predicting and controlling human behavior at
work”
B) “Organizational behavior is subset of management activities concerned to human
behavior”
C) “Organizational behavior is a branch of social sciences that seeks to build theories”
D) “Organizational behavior is a field of study that investigates the impact on behavior”
Answer A

48) Which of the following is not correct for the Organizational behavior?
A) Organizational behavior is an integral part of management
B) Organizational behavior is a disciplinary approach
C) Organizational behavior helps in analysis of behavior
D) Organizational behavior is goal-oriented
Answer D
49) The model(s) of Organizational Behavior is (are) __________ .
A) Autocratic B) Custodial C) Supportive D) All of the above
Answer D

50) _______ embodies a team concept, is based on the principle of mutual contribution by
employer and employees.
A) Autocratic model
B) Custodial model
C) Supportive Model
D) Collegial Model
Answer D

51) Forces affecting organizational behavior are .

A) People B) Environment C) Technology D) All of the above
Answer D

52) In present context, challenges for OB are .

A) Employee expectation
B) Workforce diversity
C) Globalization
D) All of the above
Answer D

53) _________ is the science of human behavior.

A) Psychology B) Philosophy C) Sociology D) None of the above
Answer A

54) _______ is a field of study that investigates the impact that individuals, groups, and
structure have on behavior within organizations.
A) Psychology B) Organizational behavior C) Sociology D) Leadership
Answer B

55) Scientist of OB recognizes that organizations are not static but dynamic and . A)
Processing B) systematic C) ever changing D) researching
Answer C

56) Which of the following is not a contributing discipline of OB?

A) Anthropology B) Psychology C) physiology D) sociology
Answer C

57) _________ is a Study of Group Behavior.

A) Anthropology B) Psychology C) physiology D) sociology
Answer D
58) Unsafe acts can be reduced through all of the following methods except:
A) Job rotation B) Screening C) Training D) All of the above
Answer A

59) Success of each organization is depending upon the performance of ______ .

A) employer B) management C) vendor D) employee
Answer D

60) A satisfied employee will be a ____ .

A) motivator to others B) manager C) High performer D) Team Leader
Answer C

61) At the norming stage, the team is involved in defining .

A) Goals B) Roles C) Relations D) None of the above
Answer A

62) Organization structure primarily refers to

A. how activities are coordinated & controlled
B. how resources are allocated.
C. the location of departments and office space
D. the policy statements developed by the firm
Answer A

63) In present context, challenges for OB are

a) Employee expectation
b) Workforce diversity
c) Globalization
d) All of the above
Answer D

64) Meso organization behavior is related with

a) Individual behavior
b) Group behavior
c) Organization behavior
d) None of these
Answer B

65) The study of organization behavior has certain basic assumptions. They are
a) An industrial enterprise is an organization of people.
b) These people must be motivated to work effectively.
c) The goals of the employee and the employer may not necessarily coincide.
d) All of the above
Answer D
66) Which of the following frameworks is used in the development of the overall model of
OB?
a) The cognitive framework
b) The behaviouristic framework
c) The social learning framework
d) All of the above
Answer D

67) The 3 Theoretical Framework of OB are

a) Cognitive, Social and Technical
b) Cognitive, Behaviouristic, Social
c) leadership, attribution, motivation
d) attribution, Perception and motivation
Answer B

68) Concerning organizational cultures,

a. a strong culture is a more productive environment
b. a weak culture is a more productive environment
c. the specific culture that contributes to positive effectiveness is well known
d. the stronger the culture, the more influential it is on employee behavior
Answer D

69) Shared organizational values are

a. unconscious, affective desires or wants that guide society’s behavior
b. influenced by international values
c. different for the various components of a diverse work force
d. a myth
Answer C

70) _______is “the reactions of individuals to new or threatening factors in their

workenvironments”
a.Attitude
b.Stress
c.Dissonance
d.Disappointment
Answer B

71) ---------refers to the combination of two or more individuals, groups or organisation for
acommon goal with a minimum common programme
a. Contracting
b. Co-opting
c. Co-alition
d. Competition
Answer C

72) The concept of Work- Week is related with

a. Quality of Work life
b. Quality Circle
c. Alternative Work schedule
d. Job Redesign
Answer C

73) Person-Job fit” means

a. Persons physical fitness match with the job
b. Persons skills match with the job
c. Persons contributions match with the incentives offered by the organization
d. Persons education match with the job
Answer C

74) Which of the following is not an attribute of psychological individual difference?

a. Motivation
b. Learning
c. Personality
d. Complexion
Answer D

75) Which of the following is not an attribute of physiological individual difference?

a. Appearance
b. Complexion
c. Attitude
d. Body shape
Answer C

76) Basis of “Autocratic Model of OB is

a. Economic resources
b. Power
c. Leadership
d. Partnership
Answer B

77) Basis of “Custodial Model of OB is

a. Economic resources
b. Power
c. Leadership
d. Partnership
Answer A
78) Basis of “Supportive Model of OB is
a. Economic resources
b. Power
c. Leadershipd
D. Partnership
Answer C

79) Basis of “Collegial Model of OB is

a. Economic resources
b. Power
c. Leadership
d. Partnership
Answer D

80) What do we call the practice of reinforcing closer and closer approximations of a desired
behavior ?
a. Modeling
b. Shaping
c. classical conditioning
d. social learning
Answer B

81) Suspending an employee for dishonest behaviour is an example of which method of

shaping behaviour?
a. Extinction
b. negative reinforcement
c. Punishment
d. Reaction
Answer C

82) Managerial orientation of custodial model of OB-

A. Authority
B. Money
C. Support
D. Learn work
Answer B

83) Some People strongly belive that each person have control his own life. this is ___
a) Extroversion
b) Conscientiousness
c) Internal locus of control
d) External locus of control
Answer C
84) the more continuous behavior the more observer is inclined to ________
a. Attribute it to interpretation
b. Attribute it to internal causes
c. Attribute it to consensus
d. Attribute it to external causes
Answer B

85) Which of the following is not an important issue relating to goal setting theory
A. Goal specificity
B. Equity among worker
C. Feedback
D. Defining the goal
Answer B

86) a Manager with good ----- can make the work place more pleasant
a) Communication
b) Knowledge
c) Experience
d) Interpersonal skill
Answer D

87) Scientist of OB recognition that organization are not static but dynamic and ____
A. Processing
B. Systematic
C. Ever changing
D. Researching
Answer C

88) In present context challenges for OB are -

a. Employee expectation
b. Work force Diversity
c. Globalization
d. All of above
Answer D

89) the hidden self is also known as the ____ self

A. Dark
B. Ignored
C. Avoided
D. Interested
Answer C

90) Contribution of human relations movement is / are___

a) Great Depression
b) Laborer Movement
c) Howthrone Studies
All of Above
Answer B

91) Employee need meet by Supportive model is _____

a. Subsistence
b. Security
c. Status recognition
d. Self Actualization
Answer C

92) ______studies behavior as it relates to concerns such as absenteeism, turnover,

productivity, and performance.
A. Psychology
B. Kinetics
C. Organizational behavior
D. Ergonomics
Answer C

93) 23)According to the text, the best approach for obtaining knowledge about human
behavior is ________ .

a) using common sense

b) an observational approach
c) a theoretical approach
d) a systematic approach
Answer D

94) Decision makers operate within the confines of ______ i.e., they construct simplified
models that extract the essential features from problems without capturing all their
complexity.
a. optimal decision making
b. intuitive decision making
c. bounded rationality
d. Synopsis
Answer C

95) Teams are most effective when staffed with people who are _______ .

A. extraverted
B. homogeneous
C. inflexible
D. Intraverted
Answer A

96) Which of the following is NOT an individual factor related to political behavior?
a) Personality traits
b) Perceived alternatives
c) Level of trust
d) Expectations of success
Answer C

97) Which of the following is NOT a characteristic of organizational culture?

Attention to detail
a. Innovation
b. Formalization
c. Team orientation
Answer C

98) A more elaborate set of performance simulation tests, specifically designed to evaluate a
candidate’s managerial potential, is:
a.work sampling.
b.assessment centers.
c.personality tests.
d.management development programs.
Answer B

99) Work samples are widely used in hiring

a.unskilled labor.
b.skilled workers.
c.professional workers.
D.managers
Answer B

100) All of the following topics and areas of concentration generally constitute the field of OB
except:
a) international influences.
b) interpersonal communication.
c) group structure and process.
d) leadership.
e) work design.
Answer A