CONFIDENTIALITY

©Bangladesh IT Institute (BITI), all rights reserved. Except as permitted by law no part of this document may
be reproduced in any form or by any means, electronic or otherwise, without the prior written consent of
Bangladesh IT Institute. The information contained in this document is subject to change without notice.

To the extent permitted by law, Bangladesh IT Institute does not guarantee or warrant the accuracy,
completeness, currency, merchantability or fitness for purpose of the information provided and it is not and should
not be regarded as professional advice. To the extent permitted by law, BITI expressly disclaims all liability and
responsibility to any person (under contract, statute, negligence or otherwise) arising in any way out of this
document or use of it or failure to use it.

Confidential
This document is confidential and is given to you in confidence. You may only use the information it contains for
the purpose it was provided. Access must be restricted to your employees and professional advisers who need access
for the specified purpose. You must not otherwise disclose or use the information it contains except as required by
law or where that information has lawfully become public knowledge.
 ABOUT
BANGLADESH IT INSTITUTE
(BITI)
 BACKGROUND OF THE ORGANIZATION & CAPACITY
BANGLADESH IT INSTITUTE
Bangladesh IT institute (BITI) has been supporting clients nationwide in managing the evolving role
of information technology in business. As a strategic business partner, we provide IT Training,
Diversified IT solutions and services that support attainment of our clients' business objectives. Our
services and solutions include custom application software development, network infrastructure
building, home & office security system installation, delivery and installation of PCs, Servers, and
POS.

We combine the best of technologies, processes, strategies, and our extensive industry experience to
enable our clients to succeed. BITI designs, implements, and supports end-to-end IT solutions and
services. Our goal is to improve performance, maximize IT investments, and, ultimately, create a
competitive business advantage for our customers. Our ability to integrate Information Technology
services into a flexible, total single-point-of-contact (SPOC) solution is the key element of our success.
Partnerships with some of the world’s "best-in-class" corporations provide BITI with unique expertise
and experience in providing diversified Information Technology solutions, including Information
Technology consulting and systems integration.

HISTORY OF BANGLADESH IT INSTITUTE

BITI, in its journey of innovation in Information Technologies, has achieved strong footprint in many
industries such as Real Estate, Bank, Microfinance, Health, Distribution and Retail.

Today BITI is considered the largest IT Solution Provider of Bangladesh and has become an IT
partner of Choice for managing People, Process and Environment. Continuous thrust for improving
quality is the reason behind its success. BITI has now a core competent team of matured skill
personnel.

STRENGTH OF BITI
BITI offers IT Training, end-to-end Consulting, IT Solutions and Services to help organizations
architect and build their businesses in the global economy.

Research and Development in cutting edge technology, software tools foundry at BITI Research
Development and Design Center. BITI also has research alliances with several world- renowned
technology companies like Microsoft, Oracle & Dell.

CONSULTANCY
A group of IT professional forms the backbone of the BITI mission, many come from the best
universities and institutions in Bangladesh and from aboard. At BITI, technology specialists and
business management experts share expertise to gain a thorough insight into the client’s business, and
look for innovative ways to apply technology for lasting solutions.

ALLIANCES
BITI increases the diversity of its offerings through strategic alliances and joint ventures with global
leaders in technology and e-Business, such as DELL, CISCO, Microsoft, Oracle to name a few.
OUR VISION
To be model of excellence as an IT solution company with people who are committed to provide
value for our customer and service to our community.

MISSION
To understand our customers’ business and technology issues, and to resolve the same with our
experience in and commitment to varied range of platforms and products and with dedication to stay
current with reliable and proven technologies to:

 Maximize the Value of Our Customers

 Develop a Highly Motivated Workforce

Head Office & Corporate Address

Opolok (2nd, 3rd & 5th Floor)
225 Senpara Parbota, Mirpur 10
Dhaka 1216, Bangladesh
Landline : 88 02 58052503-4
Cell Phone : 88 01701 29 22 61-63
Email : info@ bditinstitute.com
Web site : www.bditinstitute.com
www.bitibd.org
FB : www.facebook.com/bditinstitute.bd
www.facebook.com/athe
Linkedin : www.linkedin.com/company/bitibd
Twitter : www.twitter.com/BdITinstitute

Jessore Office Address

Sheikh Hasina Software Technology Park
Level 09
Jessore, Bangladesh

USA Office:
21118, Sweetwater Ln. N. Boca Raton,
Florida 33428, USA
Telephone: +1 833 994 5622
 GENERAL INFORMATION OF THE ORGANIZATION

01. Name of the Organization : BANGLADESH IT INSTITUTE

IT Service Provider
Consultancy
Call Centre
Data Processing
02. Nature of the Organization : UK Standard Higher Education
Software Development
Training
Pearson VUE (Authorized Test Centre)
Security System Provider
Opolok (2nd, 3rd & 5th Floor)
03. Registered Office Address : 225 Senpara Parbota, Mirpur 10
Dhaka 1216, Bangladesh
th
04. Company Establishment Date : 11 Jan, 2012

st
05. Operation Start Date : 1 Mar, 2012

06. Name of the Signing Authority : Mr. A. M. Mohibur Rahman

07. Designation : Chief Executive Officer

08. E-mail Address : [email protected]

09. Contact Person : Mr. Mohammed Bashirul Islam

10. Contact Person’s Designation AGM

11. Contact Details : +880 1701 292270

[email protected],
12. E-mail Address : [email protected],
[email protected]

13. Web site Address: : www.bditinstitute.com, www.bitibd.org

14. Office Space : 12000 Sft.

15. Computer Lab : 10 (340 Sft. Each)

16. Internet Connectivity : 20 mbps + 20 mbps (from 2 different ISP)

17. Parking Space : 4000 Sft. (Ground Floor)

 LEGAL STATUS & REGISTRATION

Sl. Date of
Registration Authority Registration Number Registration
No.
01. Joint Stock Companies and Firms 37289 11th Feb, 2015

02. Dhaka North City Corporation 04-20571 11th Mar, 2015

Bangladesh Telecommunication 1st Aug, 2017
03. 14.32.0000.007.57.402.17.199
Regulatory Commission
Bangladesh Association of Call 1st Oct, 2017
04. BACCO/00101/BITI/2017
Center & Outsourcing (BACCO)
Bangladesh Association of
05. Software & Information Services G927 17th Jan, 2018
(BASIS)
Bangladesh Computer Samity 21st July 2019
06. 2230
(BCS)

TIN & VAT REGISTRATION INFORMATION

Description Registration Number Registration Authority
Taxpayers' Identification National Board of Revenue (NBR).
217125505532
Number (TIN)
Business Identification National Board of Revenue (NBR).
000670995
Number (BIN)

OUR BANKING PARTNERS

Sl. No. Bank Branch
01. Dutch Bangla Bank Limited Mirpur Circle 10 Branch

02. Prime Bank Limited Rokeya Sharani Branch

03. Mercantile Bank Limited Mirpur Circle 10 Branch

04. Exim Bank Limited Mirpur Circle 10 Branch

OUR LEGAL ADVISOR

Nowroj & Associates
Tax Consultant
8/3 Shegun Bagicha (2nd Floor)
Dhaka 1000
 ORGANIZATIONAL STRUCTURE
DIAGRAM OF BANGLADESH IT INSTITUTE

HR & Admin Head of HR Executive, HR

Executive, Accounts &

Admin
Head of Accounts &
Bangladesh IT Institute

Accounts
Admin
Executive, Accounts &
Admin
Name: Mohammad Abdullah Al Masum
Marketing/Corporate
Affairs
Chief Co-ordinator
Name: A.M. Mohibur Rahman

E-Mail: [email protected]
E-Mail: [email protected]

ATHE Executive
Co-ordinator
Designation: COO
Designation: CEO

Instructor

Executive, Training

Executive, Training

Executive, Training
Training Head of Training Asst. Manager
Executive, Training

Executive, Training

Executive, Training
Department
Head of Software
Software Developer Trainee Engineer
Solution

Customer Support

Customer Support

Customer Support

Customer Support

Head of Contract
Contract Centre Floor Supervisor Customer Support
Centre

Service Support Head of Service Executive Customer Support

Data Processing Supervisor Operator Customer Support

Security System Engineer Technician Customer Support

Customer Support
 OPERATIONAL HIERARCHY

Chairman

CEO

COO

ED

Assistant Director

GM

DGM

AGM

Sr. Manager

Manager

Deputy Manager

Asst. Manager

Sr. Executive

Executive
 HUMAN RESOURCE OF BANGLADESH IT INSTITUTE

Category Quantity

Software Engineers : 10

Apps & Games Developer : 07

Graphics Designer : 03

Trainer/Instructor : 30

Hardware & Network Engineers : 05

Finance & Administration Personnel : 11

Support & Maintenance : 07

Marketing Personnel : 05

Call Centre Agent : 75

Data Entry Operator : 250

Office Staff : 06
 MOVABLE AND IMMOVABLE ASSETS

Sl. No. Name of the Asset Quantity

01 Server 2
02 Computer 260
03 Router 7
04 24 port Switch 10
05 Biometric Fingerprint 2
06 Projector 10
07 Printer 6
08 Scanner 45
09 Ups 85
10 Internet Modem 5
11 Mouse 275
12 Keyboard 280
13 Headphone 55
14 CC Camera 9
15 Multi plug (Extension plug) 120
16 White Board 17
16 Notice Board 3
18 Calculator 4
19 PABX System 1
20 Telephone Set 15
21 PLC Board 1
22 Networking Accessories 5
23 Air Cooler 25
24 Fan 35
25 Fire Extinguishers 8
26 Generator (Fujian Yihua) 30 KVA 1
27 Sofa Set 12
28 Executive Table 25
29 Executive Chair 75
30 Table 320
Sl. No. Name of the Asset Quantity
31 Chair 350
32 Wall Clock 10
33 Glass Door & Thai Decoration 10
34 Circuit Breaker 20
35 Collapsible Gate 6
36 Curtain 85
37 Electric DB Board 4
38 File Cabinet 18
39 Water Filter Machine 1
40 Water Purifier (R O) System 2
41 Electrical Material & Wages 1
42 Signboard (Inside) 6
43 Signboard Outside 3
44 Wages 1
 HR POLICY

We know that exceptional experiences begin with extraordinary people. We employ the leading
experts, and technology innovators and proven integrators. We empower our employees to become a
committed team, and a talented developer community to create experiences that matter.

It is, therefore, the mission of the company to offer our employees an entrepreneurial work
environment in which excellence, team work, open communication, innovation, respect and personal
growth are encouraged.

Equal Opportunity Practices

Bangladesh IT Institute (BITI) is committed to provide a working environment free from unlawful
discrimination and to foster a company culture founded upon the fundamental dignity of all of its
members. It does not discriminate against or permit harassment of employees or applicants for
employment on the basis of race, color, gender (including gender identity and expression), religion,
and national origin.

Recruitment
In general all administrative positions, including senior and executive level positions, must be posted
through the Companies Career Page and different Job Portals and keep them posted for a month to
the least.

Selection
As part of BITI’s commitment to equal employment opportunity and affirmative action, the company
has an established Administrative Hiring Process for all applicants. BITI hires, develops and retains
the best employee for every job. It takes steps to identify and encourage highly qualified applicants to
apply for jobs and try to make the hiring process as clear and easy as possible for applicants and
managers.

Training & Development

BITI offers Induction Training, Administrative and Skill Development Training, training on different
technology for our human resources regularly.

In addition BITI arranges special training programs as per project need and technology demand. We
also encourage our Staffs to participate on different workshops that BITI thinks necessary and adds
value to the company and most importantly bears all the expenses related to the workshop.

Performance Management/Review Management

BITI has a review system which gets conducted yearly. Promotion and pay rise are offered in
accordance with the result of the review.

Benefits
BITI offers its employees market competitive wages, Festival bonus, Project bonus, Provident fund,
Group-Insurance, Medical Benefits, House Rents, Travel Allowance, Daily Allowance, Telephone
Allowance, Yearly Leave, Maternity & Paternity Leave, Marriage Leave, Entertainment including
Birthday and Occasional Parties, Etc.

Freedom of Association and Collective Bargaining

BITI involves its entire stakes in the decision making process which relates the respective stakes.
Administrative decisions are taken followed by a round table meeting of its employees. Scheduled
meetings and instant meetings are called up before taking decisions that relates our employees.
 HEALTH & SAFETY ENVIRONMENT (HSE) POLICY
Purpose
At Bangladesh IT Institute (BITI), safety is everyone's responsibility. All members of the institute are
expected to be thoroughly familiar with their safety responsibilities, strive to follow safety practices at
all times, act proactively to prevent accidents and injuries, communicate hazards to supervisors, and
be prepared for emergencies that may occur in the workplace.

This Health and Safety Policy reaffirms the institute’s commitment to safety and good environmental
stewardship and establishes a uniform.

Policy
BITI strives to maintain a safe living, learning, and working environment. Faculty, staff, learners, and
other members of the BITI community must conduct institution operations in compliance with
applicable local regulations, institution policies and requirements.

Responsible Parties
 Faculty, Principal, Investigators, Supervisors, and Safety Representatives
 Employees and Students

Arrangement
To provide health care support to the learners and staffs, BITI has separate First Aid team, rescue
team and firefighting team. BITI preserves a completely equipped first aid box emergency. BITI
ensures proper hygiene and cleanliness is each part of office with special attention in the fresh room.
 CORPORATE SOCIAL RESPONSIBILITY (CSR)

Since founded, Bangladesh IT Institute (BITI) has been committed to various Corporate Social
Responsibility (CSR) programs and granting resources to carry them out.

Child Education
As a responsible organization we offer early childhood education to poor and destitute children. They
are given books and all the supporting materials to continue their study up to a certain stage.

Women Empowerment
BITI gives special attention to empowering local girls and women in order to improve their social
condition and make them economically independent. Several training programs are arranged often
including domestic food products, candle, paper envelopes, stitching, tailoring and embroidery,
mushroom cultivation, incense sticks preparation, fishery, and facilitating them to start their own
enterprises for income generation.

Medical Treatment
We often raise funds both internally and externally to support the treatment expenses of patients of
insolvent families suffering from serious diseases.

Internship Opportunity for Students

Those just finished their Graduations or still pursuing their degree and require work experience as
part of their courses, have incredible opportunity to work at BITI. We offer three positions
throughout the year for the Internship program in return of attractive remuneration whilst having the
advantage and opportunity in the next recruitment process.

Natural Disaster
BITI takes initiative to stand next to the victims of any Natural Disaster through financial
contribution, collecting and distributing food and drinking water straight among the victims. During
the winter season BITI collects and distributes winter clothes, blankets to the poor of the society
living in the street.

Environmental Responsibility
Considering our environmental-responsibility we do most of our paper work based communications
electronically. Before printing anything we always ask ourselves: "Do I need a hard copy?” Also we
have two ways of separating any disposals and office waste, recyclable and non-recyclable.
 PARTNERSHIP AND AFFILIATION
Bangladesh Telecommunication Regulatory Commission (BTRC) an
independent Regulatory Commission established under the Bangladesh
Telecommunication Act, 2001, (Act no18 of 2001) published by the
parliament in the Bangladesh Gazette extraordinary in new on April 16,
2001. BTRC started his journey from 31st January 2002 to conduct the
activities of the said act. For more details please visit www.btrc.gov.bd

Bangladesh Association of Software and Information Services (BASIS) is the

national trade body for Software & IT Enabled Service industry of
Bangladesh. Established in 1997, the association has been working with a
vision of developing vibrant software & IT service industry in the country.
Today the membership stands more than eleven hundred. Members of
BASIS account for the lion share of the total software & IT services revenue
of the country. For more details please visit www.basis.org.bd

We represent the Business Process Outsourcing (BPO) and Call Centre

industry in Bangladesh. We advocate and work with all stakeholders in this
industry to create the right ecosystem; to grow this industry by 100,000+ of
middle income sustainable jobs for our youths by 2021. For more details
please visit www.bacco.org.bd

Bangladesh Computer Samity (BCS) is the apex ICT business and trade
industry association of Bangladesh. It represents the industry that comprises
of distributors, dealers, resellers of computer and allied products, locally
assembled computer vendors, software developers and exporters, internet
service providers, ICT based educational institutions and training houses and
other ICT enabled services providers. For more details please visit
www.bcs.org.bd

Awards for Training and Higher Education provides centres with a wide
variety of qualifications including, but not limited to; administration
management, business, tourism, law, computing and health and social care.
We have made a name for ourselves with exceptional customer service,
excellent quality standards and rewarding qualifications with progression
routes to university degrees. For more details please visit www.athe.co.uk

Each year millions of people around the world take an exam with Pearson
VUE. Pearson VUE is headquartered in suburban Minneapolis, Minnesota,
with regional offices in the USA, UK, Dubai, Australia, India, Japan and China.
More than 450 credential owners across the globe choose Pearson VUE to
help develop, manage, deliver and grow their testing programs. For more
details please visit www.pearsonvue.com

Islamic Development Bank-Bangladesh Islamic Solidarity Educational Wakf

(IDB-BISEW) was established following an agreement between the Islamic
Development Bank, Jeddah, Saudi Arabia, and the Government of
Bangladesh. IDB-BISEW undertakes funding, formulating and implementing
of projects in the areas of education, human resource development and
institutional strengthening. The intent is to transform the large population
into productive workforce by strengthening their technical capability to use
existing and emerging technologies resulting in sustainable economic growth
and equality. For more details please visit www.idb-bisew.org
 ACHIEVEMENTS OF BANGLADESH IT INSTITUTE

Training Project Implementation

1. IDB-BISEW IT Scholarship Project
2. Bangladesh Hi-Tech Park Authority
3. She Power Project under Department of ICT
4. Industrial Attachment for Polytechnic Institute

Working with Donor Agency

1. IDB-BISEW IT Scholarship Project
2. World Bank through Bangladesh Hi-Tech Park Authority
3. UNDP Bangladesh

Data Processing
1. Rupali Bank Bangladesh
2. Sure Cash (Primary Education Stipend Project)
3. Environment, Agriculture and Development Services Ltd. (EADS)
4. Director of Primary Education (NSA 2015)
5. Banglalink (Mobile Operator)
6. Recall BD.
7. bKash (mobile financial service)
8. Director of Primary Education (NSA 2017)
9. Proficient IT Solutions
10. Development Strategists International Consulting, Inc., Philippines
11. RESPONSE Limited

Call Centre
1. Progoti Systems Ltd.
2. Rupali Bank (Mobile Banking)
3. Sandhani Life Insurance Co. Ltd.
4. Chittagong Medical College
5. Outsource 2 Rescue LLC, USA
6. Campaigns Portal, LLC, USA
7. Global6 USA LLC, USA
8. ETN AMERICA LLC, USA

Software Solution
1. Southasia Group
2. Desh-Bangla Group
3. Volume Zero, Space Zero, Desh-Bangla Group, Microtrade ICX
4. Anila Ultimate Fashion, Sathkira Shopping Complex
5. Hakim Traders, Jessore Auto
6. NBR
7. Chittagong DC Office
8. Excel Academy, Dhaka, Bangladesh
 OUR
BUSINESS
ACTIVITIES
 CALL CENTRE
Today, the world markets have matured to be highly industry, process and segment specific, and
there has been a major shift from the initial days of business process services that was relatively
simpler. Customers now expect business process services providers to deliver best-in-class operations,
as well as the transformation needed in order to be the best in their respective industries. Now a day,
BPO is not an option; it has become a necessity in today's competitive marketplace. 24x7 business
environment needs innovative ideas and services, and has become key to customer retention and
acquisition.

At Bangladesh IT Institute (BITI) Call Center we understand this changing need of customers, and
our aim is to delight you through a combination of operational excellence, industry expertise and
transformation capabilities. The operational excellence comes from our experience of partnering with
multiple clients over the years, and the industry expertise is based on our focus in select industry
verticals at BITI. We are offering to experience high quality service with innovative & different
perceptions where you will get the opportunity to improve your overall process with reasonable cost
and gain customers satisfaction. We always try to understand our customer’s business and technology
issues and to resolve the same with our experience in and commitment to varied range of platforms
and products and with dedication to stay current with reliable and proven technologies. We ensure
the excellence maintaining high information security for our clients with great infrastructure and
proper reporting process to flourishing the growth in their business with reputation.

BITI offers a comprehensive set of services and solutions for Call Centre Operations which includes
both training and offering a host of inbound and outbound calls for Domestic & International
campaigns with high quality considerations. We have extensive experience of executing tele-sales,
tele-customer support, tele-marketing and offshore recovery service projects coupled with call canter
trainings for various clients in public and private sector.

Every day, our clients entrust their customers and business to our bilingual (Bengali & English)
employees, who engage in telephone and Internet contact, call center operations, information
technologies and management, telecommunications, sales, customer service and marketing efforts.

Our Services
 In-depth, 24x7/ 365 customer service support
 Dispatch of service, emergency, or technical support personnel
 After hours, weekend, holiday, overflow coverage
 Dedicated receptionist during normal business hours
 Live operator answering service
 Message delivery answering service
 Toll-free telephone answering service
 Web Chat & email response

We Provide Clients With

 Higher quality telephone and web-based customer service and sales operations
 Lower base operating costs
 Maximum customer value

We Deliver Through
 Specialized computer telephony technologies
 Call center development experience
 Human Resources Management and process expertise
What We Offer
We offer our clients with courteous, professional, knowledgeable agents with crystal clear voice
quality, customized answering with your personalized greeting and 24/7 nationwide telephone
answering service

We enable our clients to meet their sales objectives by offering them quality services .Our program
offerings include the following:
 Acquisition and Sales Program
 Back Office Processing

Acquisition and Sales Program

 Inbound Services (Customer Support)
 Outbound Sales& Support
 Order Taking and Fulfillment
 Lead Generation
 Product Information Requests
 Subscription Renewals

Back Office Processing

Our proven back office solutions include:
 Data Entry
 Transcription
 Research
 Analysis

INFRASTRUCTURE of Call Centre

When creating the facilities at BITI we spared no effort in building the most advanced call center
possible. Taking into account the unique challenges faced by a call center in Bangladesh, we planned
for every eventuality and provided the means necessary to handle them efficiently. With the latest
high-end servers, cutting-edge customer management systems, advanced power management
technology, redundant data storage and fully networked and internet ready Workstations; BITI’s built
on a solid foundation.

HUMAN RESOURCE for Call Centre

 Over 25+ Work Stations at present with a capacity to increase up to 200.
 Highly skilled & experienced personnel, well conversant with Bengali & English language
 Round the clock work in 3 shifts on 24/7 basis
 In-house technical support

SYSTEMS AND SERVERS for Call Centre

 More than 30 computers with high speed Core i5 processors, 4GB of DDR3 RAM each and
19” DELL color monitors.
 Four Asterisks based server.
 One Database servers & One CRM based server.
 Mikrotik Router.
 One FTP server (Internal as well external).
 CISCO Switch.
 Dell Server.
 Audio codes product including VOIP Analogue and Digital Gateways.
 Direct international lines VOIPs.

POWER SUPPLY
24 hours backup power supply with online UPS backup power system & own 30 KVA Generator
power backup.
 DATA ENTRY, CAPTURE & DOCUMENT IMAGING

Bangladesh IT Institute (BITI) providing quality data entry services with its 5 years of experience,
advanced management and techniques, skilled operators and strict quality control measures. It has a
proven record of providing data entry services in the local market with its past and ongoing local
projects, many of them from government agencies.

BITI is interested to work internationally, as a largest IT Training & Service Provider and data
processing companies and would like to be a widely recognized as a leader in technology
development and research.

Facilities and People

BITI is equipped with state-of-the-art scanners, high speed reliable servers, and hundreds of multi-
tasking workstations housed in modern office buildings.

BITI currently has over 350 full-time employees including managers, marketing, customer services,
technical support, administrative staff, and over 20 engineers and developers. All BITI operators
undergo extensive technical, work ethics and operational skills training, and only qualified operators
can work on production lines. BITI constantly upgrades its R&D team through skill and knowledge
programs and the introduction of fresh members to keep BITI at the leading edge of technology.

Achievements
BITI has processed over hundred million characters in documents in different languages. It is capable
of taking on just about any data processing job that exists. BITI has served and is still serving 10 of
customer’s local & International, many of them long-term and repeat customers. A few records that
illustrate BITI’s achievements include:

 Converting data between dozens of file and data formats

 Data Entry work for Banglalink, One of the leading Mobile operator in Bangladesh
 Data Entry, Data Processing & Data Cleaning work for Directorate of Primary Education
(DPE), Peoples Republic of Bangladesh.
 Data Validation, Entry & Imaging of Rupali Bank SureCash for Primary Education Stipend
Project.

Save Time, Space and Money

You don't have to reserve space for document storage, document processing equipment and
personnel to utilize the Paper Free Service. BITI can process your work in the time that it would take
you to demonstrate a positive return on investment or negate the impact of depreciation. Best of all,
as a major imaging service provider and state of art document imaging equipment, BITI is uniquely
positioned to offer the latest technology without passing along the costs of equipment and software
upgrades.

Get the Service You Need, When You Need It

When your job requires barcode reading, sorting, OCR, ICR, OMR and audit trail scanning, you can
count on BITI Document Imaging. Whether you require us for a onetime conversion, or regularly
scheduled services or project-by-project basis, we offer the best imaging solution tailored to your need
maintaining highest confidentiality and integrity of your documents.
Put Professionals and Award Winning Imaging Technology to Work for You
BITI accommodates all of your archiving and conversion needs without the expense of employee
wages, benefits, worker's compensation, taxes and training. Our dedicated professionals are prepared
and ready to serve you whenever needed. Kodak scanners are capable of scanning mixed documents
and capture full 24 bit color, CCIT group 4 TIFF and/or 8 bit grayscale or bi-tonal images on a single
pass. BITI puts professionals to process your documents, so you can focus on your core business.
With partnership with ABBYY Software House BITI is capable of providing you the highest level of
Form Processing services.

Why BITI?
When you can't justify the time, space and money associated with implementing a total scanning
solution, BITI can help. Our Document imaging solutions offer high-quality scanning, form
processing, and indexing services, which include document capture, conversion, indexing, archive
and retrieval for a wide variety of applications in a broad range of formats. With both on-site and off-
site options, BITI provides its customers with a total imaging solution to meet both immediate and
long-term document processing needs.
 ATHE (AWARDS FOR TRAINING & HIGHIER EDUCATION)

Awards for Training and Higher Education (ATHE) is an awarding Centre and global provider of
United Kingdom Higher Education and this qualification provides the opportunity to achieve British
Higher Education by studying locally recognized partnership centre. ATHE provides the opportunity
to earn Level-3 diploma certification which is equivalent to A- Level and H.S.C. After completing
Level-3; you are eligible to start gradually Level-4, 5 and Final year Top-up programme. However,
ATHE Level 4 & 5 Course carries 240 credits and most Universities will accept students for top up
onto the final year of an Undergraduate Degree. ATHE Level-4 is equivalent to University 1st year,
Level-5 is equivalent to University 2nd year and Level-6 or Top-Up is equivalent to University Final
Year and besides you will get single certification for completing each Level. Now ATHE qualification
is not only accepted in UK Universities but also USA, UAE & Asian Content.

ATHE Education is providing assessment and certification through recognized British qualifications
throughout the world. We are regulated by the Office of Qualifications and Examinations Regulation
(Ofqual) and have qualifications listed on the Regulated Qualifications Framework (RQF) in
England. Now ATHE is offering three valuable subjects for the Bangladeshi students which are
Computing, Business Management and Law.

Earning a Bachelor Degree or MBA is a simple and low cost with Bangladesh IT Institute. Earn your
Extended Diploma programme and the top-up to a Bachelor or MBA degree by classroom based or
on-campus through UK top ranking universities:

 Anglia Ruskin University

 Southampton Solent University
 University of Sunderland London Campus
 Northampton University
 Coventry University
 Cardiff Metropolitan University
 University of Bolton
 University of Bedfordshire
 Prince Edward Island University

Why Choose ATHE

 Obtain a globally recognized British degree in Bangladesh
 Offering time & cost-effective, fast-track courses leading to accredited qualifications including
‘ATHE’ extended diploma Level- 4, 5 and Bachelor programme.
 Recognized Centre - ATHE (Award for training and higher education)
 Flexible routes to graduation
 World class teaching faculty and modern campus facilities
 Part time job facilities during study period
 SOFTWARE DEVELOPMENT
A clearly stated corporate mission, ably backed by total commitment of its staff, has made
Bangladesh IT Institute (BITI) the NUMBER ONE software house of Bangladesh. BITI provides a
wide range of business applications for all kinds of users starting from the smallest operation with one
PC to a networked environment. Whether the user requires small household financial software, or a
fully integrated real-time on-line microfinance application, or an ERP, with electronics interfaces,
BITI is geared towards satisfying the customer needs fully and completely.
BITI success story is the outcome of its commitment to maintain a team of fully trained highly
developed competent technical personnel who are required to update themselves on a continuous
basis from home and abroad. Investment in training is one area where BITI refuses to cut corners.

Expertise in Operating System

BITI has been maintaining and supporting for years different variants of Windows Server that
includes Windows Server 2000, Windows Server 2003/ Windows Server 2008/ Windows Server
2012. BITI also has a number of certified professionals on Microsoft platform, as a Microsoft
Certified Gold Partner. Hardware and Software personnel are trained from home and abroad on the
existing as well as new tools & products. The process of keeping the resources up to date with latest
technology is in place.

Expertise in Development Tools and Languages

BITI maintains a highly skilled group of software professionals equipped with various technologies as
follows:

Analysis & Design : OOAD & UML Architecture/Framework: Client-Server, n-

Tier & CSLA.NET Application Server: MS IIS, Oracle AIS
& Apache
Languages/ Development Tools: C#, VB.NET, VB6, ADO.NET, XML, Java, Oracle
Developer & COBOL.
Web Technologies : HTML, DHTML, PHP, ASP.NET, VBScript, JavaScript,
JSP & XML
Component Technologies : COM, DCOM, COM+, WINAPI, J2EE & EJB
Other Tools : Crystal Reports, Visual UML, CodeSmith, VSS and
VbExpress & NetAdvantage

Expertise in RDBMS
BITI has a proven expertise in relational database management system. The RDBMS includes
Oracle, Informix, Microsoft SQL Server, and MySQL. The software professionals are trained on
database administration and tuning of these products.

Project Management and Process Management

For software project management BITI follows Agile Methodology. BITI has certified project
managers to manage project professionally.

In-House Training Facilities

BITI maintains an in-house Training Center where regular classes are held for its own staffs.
Whenever a person acquires knowledge about any new product, it is transferred to others in the
organization. The same facility, where all necessary equipment’s are installed, is used to impart
training to BITI customers.
Research and Development Lab
To keep the momentum of continuous thrust for exploring new era of technology BITI has quite a
few R&D Labs which are specific to few products like Financial Software, ERP and solution like
Cisco IPCC. Developing secured ISO 8583 messaging format for integration is one of the remarkable
outcomes of R&D Lab.

Solution Provider
BITI offers system study, system design, development, implementation, support and maintenance, as
well as project management, project service and consultancy service on variety of platforms. BITI has
developed solutions out of many years of experience and professional expertise. Our core focus is to
design and develop solutions that suit tomorrow's business requirements.

BITI offers flexible delivery options which include total or shared responsibility for projects. Work is
undertaken at the clients’ location or at BITI development center. Work can also be performed for
any stage of the project life cycle.

BITI provides on-site / off-shore software development solution and custom application development
along with technical support and maintenance services. It offers solutions in almost all major areas
with special focus on Real Estate, Health, Education, manufacturing, sales, distributions, MIS etc.

Turnkey projects have always been BITI ' forte. The methodology adopted includes a mix of on-site
and off-site activities. Study and analysis are the activities that are performed on-site in close
interaction with the customers and end-users. System design, development and testing are performed
off-site in BITI ' premises. It has also successfully participated in 'Joint Application Development'
projects, where a number of parties have developed various components of an Application Package.

The is in a unique position to provide and support end to end IT Solution covering both
Infrastructure and Business Application part. The great value add a customer can have is to get single
point of service for all IT needs.

BITI is mainly focused on providing solutions to its customers. Currently we are offering solutions in
the following areas:

 IT Infrastructure Management,
 Intelligent Data Management, Consolidation, Data Protection, Data Achieve, Data Backup,
Data Migration, Data Replication, Disaster recovery, High Availability
 Virtualization Technology
 Software & Application Management etc.

Services Offer to the Customer

 Web Based Application
 Desktop Application
 Database Application
 Custom Mobile Apps Development Services
 Product Development
 Application Migration
 Database Migration
 Content Management System
 TRAINING

Our training courses have been designed on modular bases. Therefore, they are catered to different
skill sets from basic to advanced applications. Job-oriented curriculum, project based training, role-
plays, resume preps, real-time interview questions bank, full time lab access, individual attention,
course completion certificate, aggressive and dedicated marketing team for quick placements,
continuous help in upgrading marketable skills even after getting the job and lifetime on the job
support, makes our courses different from other places in the market.

A. General Information

1 Name of the Organization : Bangladesh IT Institute

2 Nature of the Organization : ICT Training
Industrial Attachment Training
Government ICT Training Projects
3 Registered Office Address : Opolok (2nd, 3rd & 5th Floor)
225 Senpara Parbota, Mirpur 10
Dhaka 1216, Bangladesh
4 No. of Training Center (Division wise) : Dhaka-02
Chittagong-01
Jessore-01
Rangpur-01
Noakhali-01
5 Name of the Signing Authority : Mr. Md. Shafaith Rezve
6 Designation : Sr. Manager
7 Contact Details : +880 2 58052503-4
+880 1701-292263
8 E-mail Address : [email protected],
[email protected],
[email protected]
9 Website Address : www.training.bditinstitute.com,
www.bitibd.org
B. Our Regular Courses for Professionals

Foundation Level  Microsoft Office Management 2013/2010

 Advanced Excel

Network Based  A+ (Core Hardware & Operating Systems)

 Network + (Data Communication System)
 ISP Setup and Administration using MikroTik
 CCNAX v2.0 – CCNA Routing & Switching
 Professional Networking
 Cisco Certified Network Professional (CCNP)
 Cisco Certified Network Associate (CCNA) Security
 CCNP with CCNA
 ISP Setup and Administration using Linux
 MCITP Enterprise admin on Windows Server 2008
 MCSA: Windows Server 2012
 Exchange Server 2010
 Exchange Server 2013

Web Based  Web development using PHP with MySQL and WordPress
 Web Development using ASP.Net with C#.Net
 Web design and Animation
 Search Engine Optimization (SEO)
 Website Development using Joomla &Wordpress
 Developing website Using CodeIgniter framework in PHP and
Advanced Joomla with WordPress
 Website Development using CakePHP, Wordpress, Zen-Cart
&Elgg
 Web Development using Laravel framework in PHP
 Ruby on Rails
 Magento
 Drupal
 JavaScript with jQuery, AngularJS, Node.JS and extJS

Graphics Based  Graphics design and Animation

 Video Editing

Application  Object Oriented Programming using JAVA

Development Based  C#.Net with Crystal Report
 VB.Net with Crystal Report
 J2EE (Java 2 Enterprise Edition) Programming
 Android Application Development

Architectural Based  AutoCad 2D and 3D

 3Ds Studio Max

Electronics Based  Basic Electronics

 PLC
 Microcontroller
Corporate  CISA
 ITIL
 Windows Server Virtualization (Hyper V)
 Core Solutions of Microsoft SharePoint Server 2013
 Advanced Solutions of Microsoft SharePoint Server 2013
 Microsoft Project Management
 Microsoft Project Management for NGO
 Right Based Approach and Project Management for NGOs
 Cisco Certified Design Associate (CCDA).
 CCNA Data Center
 CCNA Service Provider
 CCNA Service Provider Operations
 Cisco Certified Design Professionals (CCDP)
 CCNA & CCNP Security
 PEARSON VUE – AUTHORIZED TEST CENTRE

Pearson VUE offers innovative computer-based testing solutions through secure, electronic test
delivery. Pearson VUE provides licensure and certification exams for Microsoft, Cisco, CompTIA,
Oracle, HP, GMAC, NCLEX, FINRA, ASCP, DANB and many more.

Each year millions of people around the world take an exam with Pearson VUE. Pearson VUE is
headquartered in suburban Minneapolis, Minnesota, with regional offices in the United States, the
United Kingdom, Dubai, Australia, India, Japan and China. More than 450 credential owners across
the globe choose Pearson VUE to help develop, manage, deliver and grow their testing programs. For
more details please visit www. pearsonvue.com

Pearson VUE serve test owners and test takers in nearly every industry.
 Academia & admissions
 Financial & related services
 Government
 Health care
 Information technology (IT)
 Military
 US licensing & global regulatory

Committed to a culture of continual improvement

Pearson VUE sees the need for change and innovation on a daily basis while continuing to deliver a
consistently excellent service. Pearson VUE achieves this by adopting a continual improvement
approach and the successful implementation of internationally recognized standards and best
practice.
At the heart of our organizational culture is the willingness to embrace the ideas of others and
welcome reviews on our performance. We recognise that a fresh look can help create debate and
discussion, while building our business. One way we have achieved this is through the adoption of
formal management systems.
We are all aware that management systems such as ISO 9001 are designed and built by industry
experts and the best practices are taken from their experience. We take the benefit of this experience
and use it to continually review and improve our service delivery.
We believe our commitment to continual improvement places us head and shoulders above other
organizations in our sector and we are very proud of our achievements in this respect.
 SECURITY SYSTEMS
As a new generation company with modern ideas and a philosophy of being the best rather than the
largest integrator in the security industry, creating new solutions based on innovative ideas while
utilizing the finest that technology has to offer, thereby, remaining the industry leaders in electronic
security integration in Bangladesh.

Our commitment is the strategic design and seamless execution of innovative, state-of-the-art security
systems delivered within budget and agreed timelines.

Bangladesh IT Institute (BITI) provides world -class and groundbreaking integrated solutions and has
invested in its people and products to protect a variety of clients and the client’s assets.

BITI have fully qualified personnel providing solutions to Bangladesh and one of the organizations to
provide installation of integrated fire and security systems and has successfully completed projects for
small, medium and large corporations. Our expertise in system integration is extensive and we believe
that excellent service is the key to establishing and maintaining successful relationships between
ourselves and our clients.

From consulting, design, planning through to integration, installation, and ongoing service, BITI
provides state-of-the-art systems/solutions to the following markets:

 Corporate Office / Building

 Departmental Store / Super Shop
 Jewellery / Electronics / Automobile / Other Products Showroom
 Residential House / Apartment Building
 Retailer Shop
 Bank
 Healthcare
 Education (School, College, Polytechnic Institute)
 Amusement Park / Museum / Play Ground

Our Services
 Integrated Solutions
 Access Control
 Biometric Solutions
 Time & Attendance
 Software Solution
 Metal Detection System
 CCTV, IP Video Solutions
 Fire Detection
 Security Alarm System
 DTP IN DESIGN SERVICE FOR PUBLISHING

Desktop Publishing team at DTP in design services is specialize in organizing pages, documents, images
and files in custom formats before publishing. Apart from DTP services we are one of the leading graphics
design service provider in Bangladesh offering powerful, creative and fast designing solutions for logo,
banner, magazine design, layout design, newsletters, catalogs, package designs, labels, business
advertisement and marketing material.

We are leading desktop publishing and graphics designing company with 9+ years of experience and
expertise in serving global outsourcing needs at very competitive price.

Outsourcing DTP Projects to us will ensure creative, powerful and excellent desktop publishing solutions.
We offer cost-effective Design Services on hourly and project basis.

We Create & Design:

 Magazines
 Companies Newsletters
 Catalogues and Brochures
 News Papers
 User Manuals
 Technical Documents
 Business Presentations
 User Manuals
 Pamphlets
 Business Advertisements
 Marketing Materials
 Layout & Creative Design
 eBooks & Educational Materials

For Industries:
 Automotive / Aero
 Retail
 ecommerce
 Medical and Healthcare
 Marketing
 Print and Publishing
 Banking and Finance
 Media and Entertainment
 Transportation & Logistics
 Energy & Utilities
 Travel & Hospitality
 Construction / Real Estate
 Manufacturing

Services We Offer:
 DTP in design service for publishing
 Graphics Design Services
 Digital Publishing In design Solution
 Business Card
 Text formatting
 Creation and editing of technical copy
 Text Input into Pre-design File
 Flyers, Brochures, and Newsletters Creation
 Design graphic DTP layout templates
  Cross-platform DTP Design
 Modification of an design File
 DTP (layout) and manual conversion of pdf files into word files
 Catalogue and prepare print files
 Desktop publishing and typesetting
 Layout designing
 Multilingual desktop publishing

Features of Our DTP Services:

Our main focus is on putting the content, setting up the structure as needed (styles, masters) and applying
the design styles (masters, paragraphs and character styles) to it. If needed retouching of text, graphs,
tables, bulleted lists, table of contents, pagination etc. Our DTP and Graphic Design Services can be used
to create the following.

Our Skill Set:

We use wide range of advance and legitimate software to deliver best desktop publishing solutions to our
customers including Microsoft Word, PowerPoint, Adobe, Graphic Design, PDF, Photoshop, Page
Maker, CorelDraw, Illustrator, Adobe Photoshop, Adobe Illustrator, Captivate, Premiere and Flash.

Benefits of Outsourcing DTP Services to Us:

 Compliance to usage of licensed software
 Skilled, trained and experienced DTP professionals
 Experts in Adobe, Quark Xpress
 Adherence to High Quality Publishing Standards
 Fast Turn Around time of 12 to 24 hours

Contact us to hire best DTP specialist / graphic designers for DTP and Designing
requirements.
Featured Services
 Graphics Design
 DTP Services
 Magazine Layout Design
 Brochures Design
 Banners Design
 Flyer Design
 Catalogs Design
 Package Design
 Restaurant Menu Design
 Newsletter Design
 EXTERIOR & INTERIOR PICTORIAL VIEW OF BITI

BITI Campus

Main Entrance Front Desk

Conference Room Programming Students in Lab

Faculty Room

PLC Lab Networking Students in Lab

Graphics Design Students in Lab AutoCAD Students in LAB

Centre Manager’s Room

Counseling Desk VUE Test Centre

 Call Centre Support Team

Software Team Software Training Lab

 CONCLUSION

On the whole Bangladesh IT Institute is not only a service provider firm but also a family of highly
educated and skilled trains, expert & efficient executives and organized management. BITI has a
structured platform developed based on the feedback and observation of its clients through these 6
years. BITI has the capacity of adopting new changes and upgraded technologies for the fulfillment of
the project.

Thank You