Punjab National Bank

FAQ on Kiosk Banking

Submitted to:
PNB FI Stack users.

Submitted By:
INTEGRA MICRO SYSTEM (P) Ltd.

No. 4, 1st Floor, Bellary Road,

12th KM, Jakkur,
Bangalore 560 064, INDIA
Tel: 080-28565801-5, Fax: 080-28565800
www.integramicro.com

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The error that comes because of RD device at the time of BCA’s
Login:-

1)

The above error occurs when RD service is not running or not installed, So for
resolution below steps should follow by the BCA

* Download & Install RD Service,

* if RD service already installed, then restart RD service in local services
( Run\services.msc)

2)

This error occurs when BC is using wrong FP device, please use the device which is
being used at the time of first login or which ever FP device is currently mapped in
server.

3)

This error occurs when system time and date mismatch.

2
4)

This error occurs when there is issue in RD. please contact RDMS team

5)

This issue comes on RD Device which is using by BCA when auth data is not going correctly,
resolution for this for BCA is, should take a restart of RD service, should clear the chache history of
RD service or need to reinstall the RD service.

6)

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This issue comes on RD device when the date in PID is going ahead of than the auth server time
means the time is not matched with auth server time

7)

This error occurs when there is issue in RD. please contact RDMS team

8)

Above errors comes due to RD Device so need to contact RDMS

Some other error codes mention below in the table that can also
occur due to RD device issue:-

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Error-codes Error- Suggested
description instructions to
user

821 Invalid value in

the bt attribute of
uses element
822 Invalid value in
the bs attribute of
bio element
800 Invalid biometric
data
562 Device time is
wrong
951 Biomeic lock Should taken up
some technical by UIDIA
error
521 Invalid dc code Should connect
to auth support
team and UIDIA

The issue(error) comes at the time of BCA’s login

1)

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This error occurs when user is not migrated, please contact bank FI team, this error
occurs when BC Account is blocked because of entering wrong password repeadtly.)

2)

This error occurs when BC is entering Wrong Password so suggest them please
login with correct password.

3)

This error occurs when BC repeatdly attempting with wrong password, try to login
after 20 minutes.

4)

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This error occurs when BC is using wrong FP device, please use the device which is
being used at the time of first login or which ever FP device is currently mapped in
server.

5)

This error occurs when system time has changed , Please check time and date and
try for login.

8)

This error occurs when server is down, please contact support team.

9)

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This issue comes when the BCA auth data is not going correctly. Please
contact to support Team.

this issue can face by BCA when the village hierarchy mapping is wrong or the device
serial number is not correctly mapped or it is wrong or can come because of any
required field is not correct in BCA details, so contact to support Team

The error which comes, at the time of doing AEPS

Transactions and other services

1)

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This error come from NPCI when there’s issue with RD device (when auth data is not going
properly) so need to reinstall a fresh RD service .

2)

This issue comes from Jan Suraksha Team, please

contact to support Team.

3)

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This error comes from CBS, when the customer account
is not linked with Aadhar.
4)

This issue comes when there’s a issue at CBS end like getting timeout
from CBS, BCA,s should contact to support Team.

5)

This is not an issue this comes from CBS when the

customer per day transaction has exceeded.

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6)

This error description comes from CBS when the customer account is dormant, so
BCAs needs to ask customer to visit the branch with KYC documents to make the
account active.

7)

This comes from CBS when the customer’s account is

freezed or block, so advise the customer to visit their
nearest Branch.

8)

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This comes from NPCI, please contact to support Team.

9)

This error comes from NPCI when the AUA licence key
got expiered this can be on both side on Acquire Bank
or our Bank, please cantact to support Team.

10)

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This issue can face, when the mobile number is not register on account
so suggest customer to visit their nearest branch and get register the
mobile number through alert.

11)

This issue comes from PAN team, when the customer PAN is not linked
with Aadhar.

11)

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This issue comes when the card is not being inserted
properly so please ensure that the card is inserted
properly.

12)

This issue comes when the searched AOF number is 2

days old. If AOF is of current date then there’s some
slowness at service end please contact to support team.

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13)

The above error come due to timeout from CBS or NPCI, so please contact to
support Team.

14)

This error description is given by the CBS when customer Sub District is invalid
at CBS end.

15
15)

This error description is given by the CBS when customer stat is invalid at CBS
end.

16)

This issue occurs when there’s some network connectivity issue if not then please
contact to support team.
17)

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This error description is given by the CBS when customer Title is invalid at CBS end.

18)

This issue comes when BCA trying to fetch the record that is older than one day,
BCA can fetch records only for lasts 48 hours.

19)

This issue comes from NPCI end please inform or contact to support team.

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20)

This issue comes from NPCI, please inform support team.

21)

This issue comes from NPCI, please inform support team.

22)

18
This error comes from CBS when the customer’s account not linked with Aadhar
number or the account is not valid at CBS

23)

This error description comes from CBS, please contact to support team.

24)

19
This issue comes from the CBS, so please advise customer to visit their nearest
branch and get it resolve.

25)

This comes from NPCI, so please inform to support Team.

20
26)

This issue comes from NPCI, please contact to support

team.

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THANK YOU

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