international roaming user guide

mobily... my world, my choice

get 1 GB when you travel only for SR 75

the best offer and the lowest rate ever

connect roaming bundles

Use Internet (surng, emails, browsing, chatting, etc.) without worrying about high Internet Rates while roaming. Connect roaming bundles could be added on voice or data SIMs. Connect Daily Weekly Monthly Roaming Bundles (SR) (SR) (SR) 1GB Bundle 75 150 250 5GB Bundle 105 200 350 Unlimited Bundle 150 300 500 Service Subscription: 1. By calling 1100 2. Through mobily Website > My account > Enter your username & password > My services > Manage services. 3. Visiting mobily outlets and subscribe to one of the bundles. 4. Through USSD menu by dialing *1100# > Roaming > Connect Roaming Bundles. 5. By sending one of the SMS commands to 1100. Bundle 1 GB Daily 1 GB Weekly 1 GB Monthly 5 GB Daily 5 GB Weekly 5 GB Monthly Unlimited Daily Unlimited Weekly Unlimited Monthly Subscription Command CR1D CR1W CR1M CR5D CR5W CR5M CRUD CRUW CRUM

connect roaming bundles - coverage

Country Australia United Arab Emirates Jordan Bahrain Czech Republic Philippines Kuwait Hungary United Kingdom Austria USA Japan Yemen Greece Indonesia Italy Germany Pakistan Operator Optus Etisalat ORANGE / Umniah Batelco T Mobile Globe Wataniya T Mobile 3G Hutchsion T Mobile T Mobile Softbank MTN Cosmote Indosat/ Excelcom TIM T Mobile Ufone Country Bulgaria Poland Turkey Russia Romania Sri Lanka Slovakia Singapore France Palestine Finland South Korea Malaysia Egypt Nigeria Netherlands Hong Kong India Operator GLOBUL Era / Polska Avea MTS Cosmote Etisalat Lanka T Mobile M1/ Starhub Bouygeus Jawwal Elisa SK Telecom Celcom/ DiGi Etisalat Misr Etisalat T Mobile China Mobile Reliance

connect roaming - FAQs

What is Connect Roaming Service? Connect roaming is a service that allows customers to enjoy the Internet while roaming as if they are home without worrying about high roaming rates while roaming. Can i use Connect Roaming inside KSA? You can use Connect Roaming Bundles only while roaming. Connect Roaming Bundles cannot be used inside KSA. Can i use Connect Roaming Bundles worldwide? You can use Connect Roaming bundles only with specic list of countries and operators. Please see the list of countries and operators. In the countries where the service is applied can I use Connect Roaming Bundles with all networks? You can only use Connect Roaming Bundles on specic networks. What would happen if i subscribed to a Connect Roaming Bundle and travelled to one of the connect destinations and started using internet with a network not listed in the table? In ideal situation, you would be able to use Connect roaming bundles only with selected operators (in table) as Connect Roaming Bundle will be blocked automatically on other networks to

connect roaming - FAQs

avoid payment of high roaming charges. But if it happened and you could use data roaming on non-preferred networks then please make sure to switch manually to the preferred network by following the below instructions: On arrival into the country you are visiting, switch on your mobile phone. Go to the network selection and choose the option manually, once the search completed; the phone will display all the available network operators you can roam with. Choose the preferred network where the Connect Roaming Bundle is applied. Is the service applicable on add-on as well or its only on Connect? Service is available for both, add-on and connect but it was called connect roaming since connect is more relevant to data usage. Is the service available for both post &prepaid subs? Yes. If i subscribed to Connect Roaming Bundle and i travelled outside KSA but it happened that the service was not working on the specic network, what shall i do? 1. You should make sure that you are roaming with the preferred network in the visited county as Mobily will be blocking data roaming with non-preferred networks to avoid high roaming charges on customer.

connect roaming - FAQs

2. If you are not roaming with preferred network then you can select the preferred network by following the below instructions: On arrival into the country you are visiting, switch on your mobile phone. Go to the network selection and choose the option manually, once the search completed; the phone will display all the available network operators you can roam with. Choose the preferred network where the Connect Roaming Bundle is applied. 3. In case you are still facing problems even after selecting the preferred network then you should contact 1100, report the problem, and CC agent will inform on next steps. When consuming the Connect Roaming Bundle i subscribed to, what would happen if i use extra volumes? After consuming the Connect Roaming Bundle you subscribed to, you will not be able to use extra volumes as the data service while roaming will be blocked. I consumed my bundle and im already blocked, how To Reactive Data Roaming Service Again? You have 2 options You can send this SMS command, UCR to 1100. You can send the USSD short code *999#. You will receive SMS informing that you reactivated the service success fully. In this event internet charges will be calculated to ordinary tariff.

connect roaming - FAQs

If I subscribed to the service but i did not use it at all, can i get back my subscription fees? Refund policy will be applied if 2 below conditions are met: Subscriber did not use service at all. Refund request is sent within 24 hours from subscription. If I consumed my Connect Roaming Bundle and I want to re-subscribe again to the bundle what shall I do? You can re-subscribe again to the Connect Roaming Bundle by sending SMS commands from subscription table If I subscribed to a Monthly Unlimited Connect Roaming Bundle for example and travelled to UAE and before I consume the Bundle I travelled from UAE to Bahrain (Both UAE & Bahrain are Connect countries), in this case can I use the rest of my bundle in Bahrain. Yes. You can use your bundle or the rest of your bundle in Bahrain. Actually Connect Roaming Bundles can be used in all Connect Roaming Countries. Please see the list of countries where you can use Connect Roaming Bundles. If I subscribed to a Monthly Unlimited Connect Roaming Bundle for example and travelled to UAE and before the duration of the Bundle expires I travelled from UAE to Brazil

connect roaming - FAQs

(Brazil is not a Connect Roaming country), in this case can I use the bundle in Brazil. Two scenarios: Service is on add-on: You can use your monthly unlimited Connect Roaming Bundle in UAE but when you travel to Brazil then your data usage in Brazil will be with normal data charges (PAYG) since brazil is not a connect roaming destination. Service on connect (data SIM) You can use your monthly unlimited Connect Roaming Bundle in UAE but when you travel to Brazil then you will not be able to use internet as Data SIM only is working in connect roaming destinations. When I add the connect roaming bundle to my phone or voice sim, is it possible to connect my phone to laptop and enjoy the internet? Yes you can. Tips: Business customer can not subscribe to the bundles through calling 1100. Connect Roaming Bundle is an add-on so you can add it either on voice & data SIMs

Fayez is happy, Hassan is sad... why?

because Fayez is with mobily and receives all his call while travelling

Tejwaly Service
Through one of the largest roaming agreements ever, customers of mobily can now receive their local and international calls as if they are still in Saudi Arabia in more than 100 countries with more than 220 operators. Countries covered include UAE, Egypt, Bahrain, Jordan, Sudan, Libya, USA, UK, Germany, Indonesia, Malaysia, Spain, France, Switzerland, Japan, Finland, Denmark and Norway. mobily leverages its unique relationship with various operators across the world to make sure its customers are receiving the best service available no matter where they are. Tejwaly Status All postpaid subscribers regardless of their subscription type (Consumer, Business, Raqi, etc) are eligible to use Tejwaly service. All prepaid subscribers who used roaming service in any destinations of Mobily roaming service before 1st of June 2010 are eligible to use Tejwaly service in more than 100 countries; while for new prepaid activation after 1st of June 2010 and prepaid customers who did not use roaming service before 1st of June 2010 will be charged only 0.55 SAR when roaming in more than 100 Tejwaly destinations. To know if you are eligible to use Tejwaly service enter the USSD command *100# and press call to know your status. Or through USSD menu *1100# and press 5, then press 3

# Country Operator 1 ALBANIA ALL OPERATORS 2 ANDORRA ALL OPERATORS 3 ANGOLA ALL OPERATORS 4 ARMENIA ALL OPERATORS 5 AUSTRIA ALL OPERATORS 6 AZERBAIJAN AZERCELTELECOM & BAKCELL 7 BAHRAIN BATELCO 8 BELARUS MTS & LIFE 9 BELGIUM ALL OPERATORS 10 BENIN ALL OPERATORS 11 BOSNIA HERZEGOV ALL OPERATORS 12 BOTSWANA ALL OPERATORS 13 BRAZIL TIM, & 14BRASIL TELCO 14 BULGARIA ALL OPERATORS

# Country 15 BURKINA FASO 16 BURUNDI 17 CAPE VERDE 18 CEN. AFRICA REP. 19 CHAD REPUBLIC 20 CHILE 21 CONGO 22 CONGO Democrat 23 COSTA RICA 24 CROATIA 25 CYPRUS 26 CZECH REPUBLIC 27 DENMARK 28 EGYPT

Operator ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ETISALAT

# Country Operator 29 EQUATORIAL GUINEA ALL OPERATORS ESTONIA 30 ALL OPERATORS FIJI 31 ALL OPERATORS FINLAND 32 ALL OPERATORS FRANCE 33 BOUYGUES GABON 34 ALL OPERATORS GAMBIA 35 ALL OPERATORS GEORGIA 36 ALL OPERATORS GERMANY 37 ALL OPERATORS GHANA 38 ALL OPERATORS GREECE 39 ALL OPERATORS HUNGARY 40 ALL OPERATORS ICELAND 41 ALL OPERATORS EXCELCOMINDO, INDOSAT & HUTCHISON INDONESIA 42

# 43 44 45 46 47 48 49 50 51 52 53 54 55 56

Country IRELAND IVORY COAST JAPAN JORDAN KAZAKHSTAN KENYA KOREA (SOUTH) KYRGYZSTAN REPUBLIC LATVIA LESOTHO LIBERIA LIBYA LIECHTENSTEIN LITHUANIA

Operator ALL OPERATORS ALL OPERATORS ALL OPERATORS ORANGE ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS ALL OPERATORS

# Country Operator LUXEMBOURG 57 ALL OPERATORS MACEDONIA 58 ALL OPERATORS 59 MADAGASCAR ORANGE &ZAIN MALAWI 60 ALL OPERATORS CELCOM AXIATA & DIGI TELECOM MALAYSIA 61 ALL OPERATORS MALI 62 ALL OPERATORS MALTA 63 ALL OPERATORS MOLDOVA 64 MOBICOM MONGOLIA 65 ALL OPERATORS 66 MONTENEGRO ALL OPERATORS 67 MOZAMBIQUE NAMIBIATELECOM NAMIBIA 68 ALL OPERATORS 69 NETHERLANDS ALL OPERATORS 70 NETHERLANDS ANTILLES

# Country Operator 71 NEW ZEALAND ALL OPERATORS 72 NIGER ALL OPERATORS 73 NIGERIA ALL OPERATORS 74 NORWAY ALL OPERATORS 75 POLAND ALL OPERATORS 76 PORTUGAL ALL OPERATORS 77 ROMANIA ALL OPERATORS MTS, NCC & BAYKALWESTCOM 78 RUSSIA ALL OPERATORS 79 RWANDA ALL OPERATORS 80 SAN MARINO ALL OPERATORS 81 SENEGAL CABLE &WIRELESS 82 SEYCHELLES ALL OPERATORS 83 SIERRA LEONE ALL OPERATORS 84 SLOVAK REPUBLIC

# 85 86 87 88 89 90 91 92 93 94 95 96 97 98

Country Operator SLOVENIA ALL OPERATORS SPAIN ALL OPERATORS SUDAN MTN & SUDATEL SWITZERLAND ALL OPERATORS TANZANIA ALL OPERATORS TOGO ALL OPERATORS TRINIDAD & TOBAGO ALL OPERATORS UGANDA ALL OPERATORS ASTELIT & KYIVSTAR & UKRTELECOM UKRAINE UNITED ARAB EMIRATES ETISALAT UNITED KINGDOM ALL OPERATORS UNITED STATES OF AMERICA T-MOBILE VENEZUELA ALL OPERATORS VIETNAM ALL OPERATORS

# 99 100 101

Country SERBIA ZAMBIA ZIMBABWE

Operator ALL OPERATORS ALL OPERATORS ALL OPERATORS

call the world while roaming as if you are in the Kingdom

mobily roamtalk
With mobily Roamtalk, call or SMS your loved ones back in Saudi Arabia using your existing post-paid or pre-paid line with the same package or bundles as if you are calling from home. Just follow these simple steps: Call 1100 Or send a message containing Roamtalk to 1100 Or login to your web account on mobilys website (www.mobily.com.sa) Upon subscribing to the service you will receive an SMS with your username and password. Download the software client for FREE Run the software on your mobile handset or PC, enter your username and password to enjoy the service.
Device iPhone/iPad Android Blackberry Symbian Win-Mobile Win-PC Download Channel Apple Appstore Android Market mobily Website mobily Website mobily Website mobily Website

Tips: Your username is 966 & your Mobile number (ex: 966560101100) Forgot your password? Send SMS Rtresend to 1100 to retrieve your password.

mobily roamtalk - FAQs

What is Mobily Roamtalk? The service allows outbound Mobily roamers to feel like they are home by calling their loved ones back using their existing Mobily line at local rates. This is done through a software client which they can install in their PCs, Laptops, Smartphones and Smart devices. How to make calls on Mobily Roamtalk? Just dial the number you wish to call as if youre in KSA Calling a Mobily number, press 0 + Mobily number. Ex: (0560101100) Calling international number, press international access code "+ or 00" followed by the relevant country/area code and number. i.e. (+967560101100 or 00967560101100). What are Mobily Roamtalk Call Charges? Basically, Mobily Roamtalk allows you to enjoy Mobily services with voice and SMS rates as per your existing Mobily package or bundles. Can I receive calls on Mobily Roamtalk? Yes, you can receive calls and SMS text. I forgot my password, what should I do? To retrieve password send, SMS containing RTResend to 1100.

mobily roamtalk - FAQs

To change password, send SMS containing RTReset to 1100. You will receive an SMS notication from Mobily. I cannot connect using my Roamtalk software client? Check if you have active Roamtalk subscription Check if you have an active internet connection. Make sure to enter your Username correctly. Format is 966MSISDN (ex: 966560101100). Make sure to enter your Password correctly (should be case-sensitive). To Exit/Quit using Mobily Roamtalk To resume originating calls in regular way (dial from mobile call menu not by using Mobily RoamTalk), you should do the following: Make sure to log-out or close Roamtalk application Place a call to any number (you can only ring someone to avoid charges) If still not able to make calls, then switch off & on your mobile (re-start your phone) Installation & Operation Guidelines Click on the Roamtalk icon to open your client application. Under Settings enter your username and password (other settings are by default).

mobily roamtalk - FAQs

Save your settings when prompted, this should prevent you from re-entering your username and password. Make sure you are connected to internet. By this time you should already have an active internet connection as Mobily Roamtalk will attempt to register. Upon successful registration, you will see Registered, which should enable your device to use the service. If you see Unregistered, you may check the following: Active subscription to Mobily Roamtalk Internet connection is active and working Username and Password (which is case-sensitive) In some cases (like iPhone/iPad) to fully use Wi-Fi, the GSM radio interface should be turned-off (or put into ight mode) so as not to interfere with Wi-Fi connectivity. Operating Systems & Internet Connection Make sure to check your operating system to download the appropriate client. Apple (iOS 3.1 and above)

mobily roamtalk - FAQs

Blackberry (OS 4.6 and above) Android (OS 1.5 and above) Symbian (S60 up to S^3) Windows Mobile (WM 5.0 and above) PC (Windows 2000 to Windows 7) Software updates may be required from users mobile phone to enable Mobily Roamtalk. Internet and service connectivity (including 3G) may be subject to the network provider or visited networks policies and conditions. Using other 3rd Party software to use or install Mobily Roamtalk is at the users own risk.

roaming tariffs (all rates are in Saudi Arabia Riyals)

Country Operator Call Local
(Per Min)

Call Saudi
(Per Min)

Incoming Call
(Per Min)

(Per SMS)

SMS

Internet
(Per MB)

UAE 1.42 ETISALAT 4.50 N/A 1.50 5.00 EGYPT 1.42 ETISALAT 4.50 N/A 1.50 5.00 BAHRAIN 2.00 BATELCO 3.00 N/A 1.50 5.00 YEMEN 1.42 MTN 4.50 2.10 1.50 5.00 SYRIA 3.00 MTN/SYRIATEL 5.00 2.30 2.00 N/A JORDAN 2.00 ORANGE 3.00 N/A 1.50 5.00 LEBANON 3.00 MIC 1 / MTC 5.00 2.10 2.00 80.00 MOROCCO 3.00 IAM / WANA 6.00 2.60 2.00 12.00 KUWAIT 2.00 WATANIYA 3.00 1.30 1.50 5.00 QATAR 2.00 QTEL 3.00 1.30 1.50 12.00 OMAN 2.00 NAWRAS 3.00 1.30 1.50 12.00 SUDAN 1.42 MTN 4.50 N/A 1.50 10.00 Important Notes: 1. Prices may be subject to change without notice due to partners tariff or FOREX uctuation. 2. Receiving SMS is FREE. 3. Sending/Receiving MMS is charged as normal roaming data tariff. 4. For complete list of roaming tariffs, please visit www.mobily.com.sa

at hotels..

at coffee shop..

at airports

mobily internet roaming (WiFi)

Surf the net with hot-spots in more than 150,000 locations around the globe from airports, hotels, conference venues, including your favorite coffee shops. How to subscribe? 1. Send below SMS commands to 1100 2. Through mobily website login to your account 3. Through USSD menu please send *1100# and then choose number 5 4. IVR subscription through calling 1100 Package 1 Week 1 Month 3 Month 6 Month 1 Year Price (SR) Package Size 100 Unlimited 250 Unlimited 450 Unlimited 750 Unlimited 1175 Unlimited SMS to 1100 internet roam w internet roam 1 internet roam 3 internet roam 6 internet roam 12

Software client: To download the software client that suits your device, visit mobily website, and under Internet Roaming choose whether you want to install in your PC or Mobile device.

mobily internet roaming (wi) - FAQs

What is Mobily Internet Roaming- WiFi? This is a service that allows Mobily customers a seamless broadband connectivity at 150,000 locations at key business venues across the globe via WiFi spots. What do I need to connect? First of all you need a device that supports WiFi connectivity, and then you will need a valid user name and password. Also you will need to install Mobily Wi-Fi application into your laptop and handset, in order to enjoy the new service. Mobily internet roaming-WiFi Coverage Map. Mobily Internet roaming-WiFi coverage map gives you the option to check all the Wi-Fi spots available in the area, city, and country you are traveling to. The coverage map also includes the list for all the airports, hotels, and cafes with coverage. Is there a size limit for the package types? Size limit is the most important feature that characterizes Mobily Internet roaming WiFi service, as there is no limit for any package and no hidden costs. How can I use this service? - First you have to download the applications for this service for your laptop and handset.

mobily internet roaming (wi) - FAQs

- After downloading the application, install the applications into your laptop and handset. Insert your given username and password in the required elds. - You can use the search eld in your Mobily connect client to nd available hotspots. - Wait for the Mobily detector in your computer system tray to notify you that Wi-Fi networks are within range. On what will I be charged? The only charges you will be paying are the subscription fee to the service, there is no additional or hidden cost. I forgot my password, what should I do? In case you lost your credential for Mobily Internet Roaming service, please send internet roam FP to 1100. If you have an active account then you will receive SMS with your username and password. How to download and install the clients? For Windows OS laptops Download the client from Mobily website and follow the instructions to install it. Turn on WiFi function on your laptop. launch your Mobily Internet Roaming client

mobily internet roaming (wi) - FAQs

The client will nd the available network and it will connect to it automatically (where Mobily logo is next to it) Enter your username and password, and click OK. For MAC laptops: Download the client and install it on Mac 10. 5 or above from mobily website Launch the client once the installation is success. You will be prompted with below 2 options "iPassConnect Only" "iPassConnect and Airport" Click on "iPassConnect and Airport" then iPassConnect wireless icon will be added in the menu bar. You can select any option whichever is appropriate to your set up. Click on iPass icon on the menu bar Select "iPassConnect Preferences" iPassConnect UI will be launched. Go to UPDATES tab, type in the conguration code as FGCJMK-13A and select APPLY. Type in user credentials and type the domain mobily.com.sa

mobily internet roaming (wi) - FAQs

For IPhone: Access the App store directly on your iPhone via the "App Store" icon, or you can access the App store via iTunes on your Mac or PC. (you must have active account with iTunes to download the application) Type ipass in the search eld and then press search button Now download the application to your iPhone Launch the ipass application. Insert given username and password in the required elds. Enter the conguration code DECJJJ-13B (if required) Enter the domain mobily.com.sa(if required) Select a network that ipass logo is next to it. Enjoy Mobily internet roaming service. For Blackberry: Download the software installation package from Mobily website. Save the ipass Global Wi-Fi (Internet Roaming service) for BlackBerry installer les to a convenient location on your PC. There are two types of le: an iPC.alx le and several .cod les. Connect your Black Berry Smartphone to your PC using the USB cable.

mobily internet roaming (wi) - FAQs

Launch the BlackBerry Desktop Software in Windows (Start > Programs > BlackBerry > Desktop Manager.) Click the Application Loadericon. The Application Loaderwindow will be displayed. Click the Start button in the Add / Remove Applications pane. The Application Loader will connect to the device and search for available device software, Click Browse and navigate to the folder containing the ipass Global Wi-Fi (Internet Roaming service) installer les from step 1. Select the iPC.alx le and click Open. Click Next. The Summary of your selected actions will be displayed. Click Finish to begin installation. A complete message will be displayed once installation is complete. Close the BlackBerry Desktop Manager window and disconnect the USB cable.

Entering a Conguration Code Launch ipass Global Wi-Fi (Internet Roaming service). If the Client Conguration screen appeared then type GIEIJO-13D and click Congure. Note that conguration codes are case sensitive.

mobily internet roaming (wi) - FAQs

Setting iPass Credentials Launch ipass Global Wi-Fi (Internet Roaming service). Press the Menu key. Click Login Information. The iPass Login Information screen will be displayed, Type your Username, Password and Domain name mobily.com.sa If desired, check the Save Password check box. If you do not save your Password, you will be prompted to retype it before each ipass Global Wi-Fi (Internet Roaming service) connection. For Nokia S60: Download the software installation package from Mobil website. Open Nokia PC Suite. Click Install applications, the Nokia Application Installer window appears.-Make sure that your handset is in sync with your computer. Choose the appropriate ipass Global Wi-Fi installation le and double click on it. Follow the installation directions. The software can be placed either in the default location (Communicator Memory) or on the SD card. You can also install the client on the device by transferring the installer through Bluetooth or IR to your handset from your laptop/desktop.

mobily internet roaming (wi) - FAQs

Entering a Conguration Code Launch ipass Global Wi-Fi (Internet Roaming service). If the Client Conguration screen appeared then type GFGGKN-13C and click Congure. Note that conguration codes are case sensitive. Getting Started Launch the ipass Global Wi-Fi and use the right navigation key or joy stick to open the Menu. From the Menu, choose User Credentials. The Login & Password dialog box appears. Enter your Login name, Password and in the Domain led enter mobily.com.sa To save your password, select Save Password and change the status to Yes. Click Options and then click Select to continue. For Windows Mobile 5 handsets Download the iPassConnect (Internet Roaming service) installation le from Mobily website to your PC. On your PC, double-click the le to begin installation. Proceed through the installation wizard. Review the End User License Agreement. You must accept the Agreement in order to install the software.

mobily internet roaming (wi) - FAQs

Your PC will communicate with your DEVICE. Follow the prompts as directed. After installing iPassConnect (Internet Roaming service) on your PC, check your DEVICE screen to see if any additional steps need to be taken. Otherwise, the installation process is now complete, and you will see an iPassConnect (Internet Roaming service) icon on your DEVICEs Start menu. You are now ready to connect. Setting Login Credentials On the File menu, tap Login Information. Enter your user name. In Domain, Enter mobily.com.sa In Project, if a project code is required, select one from the drop-down list. In Password, enter your password. If you want iPassConnect (Internet Roaming service) to store your password information, select Save Password. Tap OK. For Windows Mobile 6 handsets Before installation, you must download the CAB le installer to your device from Mobilys website. This can be done through ActiveSync using its File Explorer. You can also transfer the CAB le to the device using removable storage cards.

mobily internet roaming (wi) - FAQs

To install iPassConnect on your device: Download the iPassConnect installation CAB le and copy it to your device. Open Explorer, locate and tap the CAB le to begin installation. Note that existing versions, if any, will be over-written. The installation wizard takes you through the various steps to complete the installation. You must accept the EULA in order to install the software. Once the installation process is complete, you will see an iPassConnect icon in the Programs list. Your device is now ready to connect. Setting Credentials Before connecting for the rst time, you should conrm that your login credentials have been entered correctly. Tap Menu > Settings > Login Information. Enter your User Name and Password in appropriate elds. In Domain, Enter mobily.com.sa In Project, if a project code is required, select one from the drop-down list. Select the Save Password check box if you want iPassConnect to store your password.

BlackBerry around the world

free

BlackBerry internet service (BIS)

Bring your Blackberry & stay connected while on the go. Subscribe to BlackBerry service and enjoy 5MB free while roaming 5MB is for BB email checking and not browsing in selected operators below. After 5MB is consumed additional usage will be charged as per International Roaming Charges. Country Australia Austria Bahrain Bulgaria Canada Czech Rep Egypt France Germany Greece Hong Kong Hungary Operator Optus T-Mobile Batelco Globul Rogers T-Mobile Etisalat Misr Bouygues T-Mobile Cosmote China Mobile Magyar Tel Country Indonesia Indonesia Italy Jordan Kuwait Malaysia Netherlands Nigeria Pakistan Philippines Poland Operator Excelcomindo Indosat TIM Orange Wataniya Celcom Axiata T-Mobile Etisalat Ufone Globe Telecom ERA Country Qatar Romania Russia Slovak Rep Sri Lanka Oman Turkey UAE UK USA Yemen Operator QTEL Cosmote MTS T-Mobile Etisalat Lanka Nawras Avea Etisalat Vodafone T-Mobile MTN

SMS without limits while roaming only for SR 100

enjoy sending unlimited Roaming SMS from anywhere in the world for SR 100

Raselni Tejwal
With Raselni Tejwal, you dont need to think or ask about SMS roaming rates. Mobily Raselni Tejwal will give you the ability to send unlimited SMS while roaming at a at rate of SAR 100/month. Service Target Customers All Mobily Prepaid & Postpaid customers Service Subscription Fee The subscription fee of Raselni Tejwal is 100 SAR/month. How to subscribe to Raselni Tejwal By sending the following SMS Commands to 1100 English Raselni Arabic Through USSD menu by dialing *1100# Roaming Raselni Tejwal Subscribe. How to use Raselni Tejwal service:
1.Send Direct Raselni Tejwal

1. Dial *125*1* followed by the mobile number you want to send the SMS followed by # and then press send. e.g.: *125*1*056xxxxxxx# Send.

Raselni Tejwal
2. After sending, a message box will appear asking you to enter your message in 30 seconds. 3. Click OK to send the SMS to the mobile number you keyed in earlier. 4. You will receive a message to indicate that your message has been successfully sent
2.Sending ready messages (Templates)

Raselni Tejwal provides ready messages templates too. How to use these templates is shown in the steps below: 1. Dial *125*2* followed by the mobile number you want to send the SMS followed by # and then press send. e.g.: *125*2*056xxxxxxx# Send 2. After sending, a message box will appear including all the available messages templates. 3. Choose the template number you want to send and press send. 4. You will receive a message to indicate that your message has been successfully sent.a

With Mobily Roaming Collect Call service you will have the ability to make a call while roaming outside the Kingdom and the recipient will pay for the call on your behalf. Simply dial *99* and the mobily number you want to call followed by # and OK.

* 99 * 00 9665601000 #

OK or send

Call recipient will be charged local rate if the caller is roaming in Tejwaly and Raqi countries.

roaming collect call - FAQs

What is the service of Roaming Collect Call? Roaming Collect Call is a roaming service that allows Mobily Subscribers to make calls wherein the recipient of the call makes the payment after accepting the call. Is the Roaming Collect Call service available to all types of lines (Postpaid & Prepaid)? No. The Roaming Collect Call service is only available for Prepaid lines. Is there a certain charge or monthly subscription fee for the Roaming Collect Call? There is no activation or subscription fee for the Roaming Collect Call service. How do I make a Roaming Collect Call? You can make a Roaming Collect Call by dialing *99*0096656XXXXXXX# OK. E.g. you are roaming in Jordan and you want to make a Roaming Collect Call to the customer care No. 056 010 1100. Dial *99*00966560101100# OK. After doing this, the call will be directed to the recipient. The recipient will receive a voice call from Mobily," You have a Roaming collect call from the number 00000. The cost of this call is x/min. To accept the call press 1, to reject the call press 2 or hang up

roaming collect call - FAQs

Who does pay the cost of the Roaming Collect calls? The recipient of the call always pays the cost of the Roaming Collect Calls. How are calls charged in countries where there is Tejwaly service? The recipient of the call will be charged local rate if he/she is roaming in Tejwaly and Raqi countries. Is it possible to use this service with lines of other Telecom companies? It is not possible to use this service with lines of other telecom companies. This service is available only to Mobily subscribers. Can we use this service if the recipient of the call is outside the KSA? No. you can not use this service if the recipient is outside of the KSA.

inight roaming service

maritime roaming service

in-ight / maritime roaming

Over land or over seas? mobily lets you stay connected. Mobily enables its subscribers to use their GSM mobile phones during traveling on selected planes and cruises

in-ight & maritime roaming - FAQs

What is In-Flight & Maritime Roaming? Mobily enables its subscribers to use their GSM mobile phones and smart phones, such as Blackberry, during ights after takeoff and before landing, and to remain connected to the world even when in the middle of the ocean. How can I subscribe on Mobily in-ight & Maritime roaming service? You have to be subscribed on Mobily roaming service How can I activate Mobily in-ight roaming service? The service is activated automatically; all you have to do is check whether the aircraft you are boarding offers In-ight roaming service. The service is available on limited aircrafts with selected Airlines carriers. Does Saudi Airline have the Mobily In-ight service? Yes, you will enjoy voice, SMS, and Internet services with only Saudis new Airbus A330. How would I know if the aircraft I am boarding offers the service? The ight attendant will announce if the aircraft offers In-ight roaming before the plane takes off.

in-ight & maritime roaming - FAQs

How to activate In-Flight & Maritime roaming service? The service is activated automatically once you are within Mobily In-igh or Maritime Roaming coverage. How to deactivate In-Flight & Maritime roaming service? The service is deactivated automatically once you leave the In-Flight or Maritime roaming services coverage. Does the service work with all airlines and ships? No, the service is limited to certain airlines and marine vessels with limited number of ights and ships in-ight roaming coverage On-Air Coverage Air passengers today can use Mobile OnAir to stay in touch as they y on over10,000 ights each month, to over 280 cities in over 70 countries across Europe, the Middle East and North Africa. OnAir has operated more than 65,000 fully connected ights to date. List of airlines operating the service on some ights. Saudi Arabian Airlines TAP (of Portugal) Wataniya Airways Royal Jordanian Airlines BA (British Airways) Qatar Airways

in-ight & maritime roaming - FAQs

Oman Air Libyan Airlines EgyptAir TAM (Brazil) AirAsia Air New Zealand

Aeromobile Coverage Aeromobile is now operating the service on 74 Emirates aircrafts operating about 200 ights daily with more than 40,000 subscribers attaching weekly, as well as operating the service on 1 Malaysian airline covering 14 different destinations. Maritime Roaming Coverage Large numbers of ships are covered under Mobily Maritime roaming service on various routes on different oceans and seas. List of networks covering the service on some ships Maritime Seanet MCP Net On-Waves Telecom Italia SPA

recharge while roaming

1. Roam with Etisalat UAE and Etisalat Egypt and recharge using their top-up vouchers, with easy to follow instructions. 2. Through Credit Transfer service. You can ask a family or friend to top-up your prepaid line using their prepaid line credits. 3. Bring along a mobily recharge voucher with you and follow the instructions. You may check whether the country or operator you roam on supports USSD (Star command) service. For more information, you can call mobily Customer Care 1100 or by visiting www.mobily.com.sa

directory services
Wherever you are, mobily wants to keep in touch with you and provide you with services to have a worry-free trip - business or leisure. mobily Menu is your roaming directory on mobilys top visited countries providing information on hotels, car rentals, restaurants, airlines, and Saudi Embassies phone number. Simply: Dial *1100# to access mobily USSD menu Choose option 5 which is "Roaming" Choose option 1 which is "Roaming Info" Browse roaming directory for each region, country and city Customer Service Hotline You can contact mobily Customer Care by dialing +966 560101100 (international call rate is charged). Available 24 hours a day 7 days a week (including public holidays).

making calls while roaming

Calling back to Saudi Arabia: Example: Calling mobily Customer Service hotline: (056) 0101100

+ or 0 0

966 56 0101100

This is a standard format you can use to call other countries. Just place the country code, the Area/Mobile code without the leading (0) then the subscribers phone number. Calling a Number in the visited (roamed) country: Example: Calling an Etisalat UAE subscriber when in UAE: (050) 1234567

0 5 0 1234567 or + or 0 0 971 50 1234567

You may refer to the country codes provided on this user guide.

sending sms (text messages) while roaming

Sending SMS to Saudi Arabia Example: Send text message to (056) 0101100)

+ or 0 0 or

966 56 0101100 0 56 0101100

send send

This is a standard format you can use to send SMS to other countries. Just place the country code, the Area/Mobile code without the leading (0) then the subscribers phone number. Sending SMS to a Number in the visited (roamed) country Example: Texting an Etisalat UAE subscriber when in UAE: (050) 1234567

+ or 0 0

971 50 1234567

send

You may refer to the country codes provided on this user guide.

mobily international roaming service

With mobily, you don't have to worry about roaming the world. No matter where your travels take you, our vast roaming coverage will keep you seamlessly connected all over the globe. Register to mobily Roaming Service Before traveling abroad, check whether the technology systems in the country you're going to visit is compatible with your mobile phone. Citizenship Saudi Non-Saudi Selecting A Network: Automatic: Just switch on your mobile phone and it will choose the available networks in the visited country. Manual: Go to the network selection, then manual option. Once search completed, phone will display all available network operators you can roam with. Post-Paid Activated SR 500 Deposit Pre-Paid Activated Activated Deposit is refundable

country codes list

Country AFGHANISTAN ALGERIA ARMENIA AUSTRALIA BAHRAIN BANGLADESH CHINA CYPRUS DJIBOUTI EGYPT FRANCE GERMANY GHANA HONG KONG INDIA Code 93 213 374 61 973 880 86 357 253 20 33 49 233 852 91 Country INDONESIA IRAN IRAQ ITALY JORDAN KUWAIT LEBANON LIBYA MALAYSIA MOROCCO NIGER NIGERIA PAKISTAN PALESTINE PHILIPPINES Code 62 98 964 39 962 965 961 218 60 212 227 234 92 970 63 Country QATAR RUSSIA SOUTH AFRICA SPAIN SRI LANKA SUDAN OMAN SWEDEN SWITZERLAND SYRIA TUNISIA UAE UK USA YEMEN Code 974 7 27 34 94 249 968 46 41 963 216 971 44 1 967

saudi embassies & contact numbers

Country Algeria Australia Bahrain Canada Egypt Egypt Egypt France Iran Italy Jordan Kuwait Lebanon Libya City Algiers Canberra Manama Ottawa Cairo Alexandria Suez Paris Tehran Rome Amman Kuwait City Beirut Tripoli Country Phone Number Morocco +213-21-914902 Oman +61-2-62507000 Qatar +973-1-7537722 +1-613-2374100 South Africa Sudan +20-2-7614308 Syria +20-3-4977590 Tunisia +20-62-3334016 Turkey +33-1-56794000 Turkey +98-21-2288543 UAE +39-06844851 UAE +962-6-5924154 UK +9652550021 USA +961-1-860351 Yemen +218-21-3330486 City Rabat Muscat Doha Pretoria Khartoum Damascus Tunis Ankara Istanbul Abu Dhabi Dubai London Washington Sanaa Phone Number +212-53-7633000 +968-2-4601744 +974-44832030 +27-12-3624230 +249-183-472583 +963-11-3334914 +216-7-1233466 +90-31-24685540 +90-21-22819142 +971-2-4445700 +971-4-3979777 +44-20-79173000 +1-202-3423800 +967-1-240429