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ABB Turbochargers
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ABB
 Service Stations

75 Service Stations world-wide

ABB Turbochargers
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ABB
Service - Organisational Concept
Customers

First class service

ABB Worldwide Service Network

Technical and Network Support

Spare Parts

ABB Turbo Systems

Spare Parts Center Technical Service Network Support

ABB Turbochargers
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ABB
ABB Turbo Systems Ltd., Switzerland
Service -Organisation

Spare Parts Center Technical Service Network Support

Sales, Invoicing, Forwarding Support on TC operation Customer Support System

Logistics, Stock management Warranty cases Training
Warehouse, Assembly, Packing Development feedback Network support & audits

ABB Turbochargers
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ABB
 After Sales Service
The Customer Satisfaction Chain

o w ce t ion s
H e n r ma s t ic
o w r es Inf o ogi
Kn P L
ABB
ABB

ABB Turbochargers
Customer

ABB Service Goal No.1: minimise down time

by providing a strong chain with strong links!

ABB Turbochargers
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ABB
Spare Parts Center, Baden

 24 hours a day
 365 days a year

 Inventory positions: 9‘500

 Inventory value: 100 MCHF

 Delivery availability: 98%

 14'500 orders per year

 Exclusively new spare parts of

latest design

ABB Turbochargers
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ABB
 Technical Service

Group of graduate
engineers

ABB
Provide technical & product support

 Collect and evaluate turbocharger field experience

 Conduct and evaluate field tests
 Care for implementation of preventive measures

ABB Turbochargers
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ABB
Customer Support System (CSS)

Service ABB
Management ABB

On line Information

Customer Support
System

UP-TO-DATE
css
CSS AROUND THE CLOCK
AROUND THE GLOBE

ABB Turbochargers
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ABB
 Largest turbocharger database in the world

 online 24 hours a day, 365 days a year

 online information for all service stations on:

 180'000 turbochargers (configuration, status, history)

 106'000 plants (engine type, builder, application)

 60'000 customers (customer profile)

 27'000 spare parts (spec, weight, price)

– spare part identifier  right spare part

– stock information system  availability

 50'000 service reports (TC history, field experience)

DOC@WEB for turbocharger catalogue, outline drawings, manuals,
spare part information & illustrations, working instructions, service & product news

ABB Turbochargers ABB

 service network (service stations, service engineers)
NEW with online order processing based on SAP
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Customer Support System (CSS)

Service Network Profile

C ustomer Field Experience Record
S upport Turbocharger History
S ystem Turbocharger Status
Plant Overview
Company Profile
Stock Information System
Spare Parts Catalogue
Turbocharger Catalogue

css
CSS

ABB Turbochargers
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ABB
CSS: Turbocharger Catalogue

ABB Turbochargers
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ABB
 CSS-Benefits for ABB Customers

 Follow up of the ABB turbocharger population world wide:

The fully updated information is globally available in the ABB Service
Network.
css

 Service Management:
 turbocharger care (turbocharger history)
 easier spare parts order processing (right spec., latest design)
 scheduled service work (calculated running hours of main parts)

ABB Turbochargers
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ABB
Service Reports

ABB Turbochargers
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ABB
Training Courses in 2002

ABB

403 Participants

33 Courses

114 Course-days

1325 Man-days

ABB Turbochargers
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ABB
Audits & Quality Assurance
The authorized service stations are regularly audited with
focus on the following targets:
ABB
Certificate of Approval
Awarded to  Level of staff abilities and training
Asea Brown Boveri S.A. (Service Division)
Buenos Aires, Argentina

----------------------------------------------------------------------------------
ABB Turbo Systems Ltd. in Baden, Switzerland as the Original
Equipment Manufacturer (OEM) of ABB Turbochargers certify that the

 Range of tools, machinery and equipment

above company has been audited and found in accordance with the
requirements set in the guidelines HZTV600305

---------------------------- SCOPE OF APPROVAL---------------------------

Level of staff-abilities and training
Range of tools, machinery and equipment
Documentation and manufacturer instructions

--------------------------- REGION OF ACTIVITIES--------------------------

ABB Turbo Systems Ltd., Switzerland certify that the above companyis
the sole authorized representative inArgentina, Paraguay and Uruguay
 Documentation and manufacturer
for Technical Service and Sales of spare parts for ABB (former BBC)
Turbochargers, manufactured by
ABB Turbo Systems or by their licensees. instructions
Date of certification:
22th August 1996
This certificate is valid for a period of three years

Baden, 29th January 1997 Certificate No.

1 / 97

Dino Capanni Hans Bärtschi

General Manager Lead Auditor

ABB Turbochargers
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ABB
 ISO 9002 Certificate

ABB Turbochargers
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ABB
 ABB Service Station
Offered Services
Support
Support Service
Technical Management
Information

Emergency Stock
Hot Line
Bearings
Parts
Parts Pumps
Management
Bearings Pumps
Reconditioning
Reconditioning Reconditioning
Reconditioning
Rotor
Rotor Investigation
Activities Reconditioning
Reconditioning
(shaft
(shaft // blades)
blades)
Inspection Part(s)
- Cleaning Exchange OEM
OEM Training
Spare
Spare parts
parts
Rotor
Balancing

ABB Turbochargers
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ABB
ABB Turbocharger Service Package
Competitive
Reliable product
price /
performance ratio
High performance
High availability
of engineers Application
and spare parts support

Product- and
service database World wide
(ATURB@WEB) service
network
Competent technical
backup 24 hours service
ABB Turbochargers
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ABB