Article
2 min read

Zendesk sets a new baseline for AI transparency: First to achieve CSA STAR AI Levels 1 & 2 certification

Across key markets worldwide, customers and regulators—especially in highly regulated industries and global enterprises—demand detailed, verifiable…

Article
5 min read

Sleigh your holiday support with AI-ready knowledge

It’s that time of year for extra eggnog, cozy sweaters, holiday lights, and of course the…

Article
3 min read

The future of CX is contextual intelligence. Here’s why that matters—and how to level up.

Context is everything is customer service. When a customer reaches out about a return, an issue…

Guides
7 min read

Getting AI buy-in can be difficult. That's where change enablement comes in.

AI is everywhere in service right now. It is in our chats, our tickets, our workflows,…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
2 min read

Zendesk announces the fourth annual Tech for Good Impact Award winners

The Zendesk Foundation has announced the winners of its fourth annual Tech for Good Impact Awards,…

Article
5 min read

HR and IT fusion teams are the future

The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…

Article
7 min read

All bets on AI: Scaling iGaming customer support

A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…

Article
6 min read

Building realistic multi‑turn tests for AI agents

At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…

Article
3 min read

Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified

Security and resilience are essential for CX platforms as AI‑powered support operations scale up. At Zendesk,…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Boo-st Your Workflow: October Integrations with a Halloween Twist

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sunday (Support)…

Article
3 min read

Unlock more value: Discover the latest Zendesk experience enhancements

As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of…

Podcast

From scripts to Agentic AI: how Bally’s is redefining iGaming customer support

In this podcast, Zendesk’s Sarah Al-Hussaini (VP, AI GTM) sits down with Matt Litherland, Director of…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…

Article
3 min read

Lessons from AI Summit: How to build the right foundation for your AI strategy

Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI…

Article
5 min read

Knowledge has evolved: 4 tips to help service leaders catch up

Knowledge guides every service interaction—whether it’s a customer returning an item, an AI agent escalating an…

Article
5 min read

Advancing the Resolution Platform to set a new standard for service

Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…

Article
5 min read

Transform your contact center: The power of unified omnichannel and self-service

Customers expect seamless, personalized service on whichever channel they choose. The era of single-channel support is…