Automation-powered, AI-assisted, human-centric customer support
Trusted by 3.4 million companies
Unify your customer experience
Great customer support doesn't happen in silos. With Zapier, you can use automation to make sure your reps have the context they need to help every customer—no matter where they came from.
Keep your reps focused on support
When your reps receive curated updates and training automatically, they can spend less time hunting for info, and more time providing best-in-class support.
Let support sound the alarm
Your Customer Support team is often the first to know when something's wrong. With Zapier, you can capture and route issues and product feedback automatically—helping you quickly squash bugs and build features to make customers happy.
Explore what’s possible with Zapier
Customer support
Support workflows that scale with your team
Productive reps, faster ticket resolution
Give your reps the info they need for each customer in one view, augmented with AI suggestions, so they can resolve issues faster.
Unify your customer experience
Boost CSAT by capturing and actioning customer details, no matter what system they live in.
Support that scales
Create systems tailored to your business to ensure your customer support processes work now and forever.
Connect your apps to build an efficient Customer Support tech stack
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
Resources for Customer Support teams
5 ways to boost customer loyalty with automation
AI in customer service: 11 ways to automate support
How to send form and ticket information to a spreadsheet for better analysis
5 ways automation can help your customer support team
Boost your CSAT with automation
All your tools connected
Hand off customers and data between teams and tools seamlessly with automation.
Customer journeys you can follow
Add logic and routing to your workflows to send customers to the right team, right away.
Human-centric, AI-assisted support
Add AI to your support process to personalize messages, add context, and more.
See what automation can do for your Customer Support team
Join forward-thinking enterprises that trust Zapier for mission-critical workflows