Skip to content

Commit b62a3b7

Browse files
authored
Update Set-CsCallQueue.md
1 parent db690b7 commit b62a3b7

File tree

1 file changed

+26
-22
lines changed

1 file changed

+26
-22
lines changed

teams/teams-ps/teams/Set-CsCallQueue.md

Lines changed: 26 additions & 22 deletions
Original file line numberDiff line numberDiff line change
@@ -33,38 +33,20 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and
3333
> [!CAUTION]
3434
> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will _remove_ any of these configured items.
3535
>
36-
> - -OverflowDisconnectTextToSpeechPrompt
37-
> - -OverflowDisconnectAudioFilePrompt
3836
> - -OverflowRedirectPersonTextToSpeechPrompt
3937
> - -OverflowRedirectPersonAudioFilePrompt
40-
> - -OverflowRedirectVoiceAppTextToSpeechPrompt
41-
> - -OverflowRedirectVoiceAppAudioFilePrompt
42-
> - -OverflowRedirectPhoneNumberTextToSpeechPrompt
43-
> - -OverflowRedirectPhoneNumberAudioFilePrompt
4438
> - -OverflowRedirectVoicemailTextToSpeechPrompt
4539
> - -OverflowRedirectVoicemailAudioFilePrompt
46-
> - -TimeoutDisconnectTextToSpeechPrompt
47-
> - -TimeoutDisconnectAudioFilePrompt
4840
> - -TimeoutRedirectPersonTextToSpeechPrompt
4941
> - -TimeoutRedirectPersonAudioFilePrompt
50-
> - -TimeoutRedirectVoiceAppTextToSpeechPrompt
51-
> - -TimeoutRedirectVoiceAppAudioFilePrompt
52-
> - -TimeoutRedirectPhoneNumberTextToSpeechPrompt
53-
> - -TimeoutRedirectPhoneNumberAudioFilePrompt
5442
> - -TimeoutRedirectVoicemailTextToSpeechPrompt
5543
> - -TimeoutRedirectVoicemailAudioFilePrompt
56-
> - -NoAgentDisconnectTextToSpeechPrompt
57-
> - -NoAgentDisconnectAudioFilePrompt
5844
> - -NoAgentRedirectPersonTextToSpeechPrompt
5945
> - -NoAgentRedirectPersonAudioFilePrompt
60-
> - -NoAgentRedirectVoiceAppTextToSpeechPrompt
61-
> - -NoAgentRedirectVoiceAppAudioFilePrompt
62-
> - -NoAgentRedirectPhoneNumberTextToSpeechPrompt
63-
> - -NoAgentRedirectPhoneNumberAudioFilePrompt
6446
> - -NoAgentRedirectVoicemailTextToSpeechPrompt
6547
> - -NoAgentRedirectVoicemailAudioFilePrompt
6648
>
67-
> While any customer may use the following configuration parameters, the functionality will only work for customers that are participating in the private preview. General Availability for this functionality has not been determined at this time.
49+
> The following configuration parameters will only work for customers that are participating in the private preview. General Availability for this functionality has not been determined at this time.
6850
>
6951
> - -OverflowActionCallPriority
7052
> - -TimeoutActionCallPriority
@@ -243,7 +225,9 @@ Accept pipeline input: False
243225
Accept wildcard characters: False
244226
```
245227
246-
### -OverflowActionCallPriority --- Private Preview customers only
228+
### -OverflowActionCallPriority
229+
_Private Preview customers only_
230+
247231
If the OverflowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
248232
249233
PARAMVALUE: 1 | 2 | 3 | 4 | 5
@@ -334,7 +318,9 @@ Accept pipeline input: False
334318
Accept wildcard characters: False
335319
```
336320
337-
### -TimeoutActionCallPriority --- Private Preview customers only
321+
### -TimeoutActionCallPriority
322+
_Private Preview customers only_
323+
338324
If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
339325
340326
PARAMVALUE: 1 | 2 | 3 | 4 | 5
@@ -408,7 +394,9 @@ Accept pipeline input: False
408394
Accept wildcard characters: False
409395
```
410396
411-
### -NoAgentActionCallPriority --- Private Preview customers only
397+
### -NoAgentActionCallPriority
398+
_Private Preview customers only_
399+
412400
If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
413401
414402
PARAMVALUE: 1 | 2 | 3 | 4 | 5
@@ -1317,6 +1305,8 @@ Accept wildcard characters: False
13171305
```
13181306
13191307
### -IsCallbackEnabled
1308+
_Private Preview customers only_
1309+
13201310
The IsCallbackEnabled parameter is used to turn on/off callback.
13211311
13221312
```yaml
@@ -1332,6 +1322,8 @@ Accept wildcard characters: False
13321322
```
13331323
13341324
### -CallbackRequestDtmf
1325+
_Private Preview customers only_
1326+
13351327
The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values:
13361328
13371329
- Tone0 to Tone9 - Corresponds to DTMF tones from 0 to 9.
@@ -1353,6 +1345,8 @@ Accept wildcard characters: False
13531345
```
13541346

13551347
### -WaitTimeBeforeOfferingCallbackInSecond
1348+
_Private Preview customers only_
1349+
13561350
The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition.
13571351

13581352
At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
@@ -1370,6 +1364,8 @@ Accept wildcard characters: False
13701364
```
13711365

13721366
### -NumberOfCallsInQueueBeforeOfferingCallback
1367+
_Private Preview customers only_
1368+
13731369
The number of calls in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Set to null ($null) to disable this condition.
13741370

13751371
At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
@@ -1387,6 +1383,8 @@ Accept wildcard characters: False
13871383
```
13881384

13891385
### -CallToAgentRatioThresholdBeforeOfferingCallback
1386+
_Private Preview customers only_
1387+
13901388
The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of one (1). Set to null ($null) to disable this condition.
13911389

13921390
At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
@@ -1404,6 +1402,8 @@ Accept wildcard characters: False
14041402
```
14051403

14061404
### -CallbackOfferAudioFilePromptResourceId
1405+
_Private Preview customers only_
1406+
14071407
The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callabck. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`.
14081408

14091409
```yaml
@@ -1420,6 +1420,8 @@ Accept wildcard characters: False
14201420
```
14211421

14221422
### -CallbackOfferTextToSpeechPrompt
1423+
_Private Preview customers only_
1424+
14231425
The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callabck. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`.
14241426

14251427
```yaml
@@ -1436,6 +1438,8 @@ Accept wildcard characters: False
14361438
```
14371439

14381440
### -CallbackEmailNotificationTarget
1441+
_Private Preview customers only_
1442+
14391443
The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`.
14401444

14411445
```yaml

0 commit comments

Comments
 (0)