Update New-CsCallQueue.md

Author: CLYVR

teams/teams-ps/teams/New-CsCallQueue.md

@@ -40,7 +40,7 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
 > - -NoAgentRedirectVoicemailTextToSpeechPrompt
 > - -NoAgentRedirectVoicemailAudioFilePrompt
 >
-> While any customer may use the following configuration parameters, the functionality will only work for customers that are participating in the private preview. General Availability for this functionality has not been determined at this time.
+> The following configuration parameters will only work for customers that are participating in the private preview. General Availability for this functionality has not been determined at this time.
 >
 > - -OverflowActionCallPriority
 > - -TimeoutActionCallPriority
@@ -238,6 +238,7 @@ Accept wildcard characters: False
 
 ### -OverflowActionCallPriority
 _Private Preview customers only_
+
 If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
 
 PARAMVALUE: 1 | 2 | 3 | 4 | 5
@@ -312,6 +313,7 @@ Accept wildcard characters: False
 
 ### -TimeoutActionCallPriority
 _Private Preview customers only_
+
 If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
 
 PARAMVALUE: 1 | 2 | 3 | 4 | 5
@@ -387,6 +389,7 @@ Accept wildcard characters: False
 
 ### -NoAgentActionCallPriority 
 _Private Preview customers only_
+
 If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
 
 PARAMVALUE: 1 | 2 | 3 | 4 | 5
@@ -1284,6 +1287,7 @@ Accept wildcard characters: False
 
 ### -IsCallbackEnabled
 _Private Preview customers only_
+
 The IsCallbackEnabled parameter is used to turn on/off callback.
 
 ```yaml
@@ -1300,6 +1304,7 @@ Accept wildcard characters: False
 
 ### -CallbackRequestDtmf
 _Private Preview customers only_
+
 The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values:
 
 - Tone0 to Tone9 - Corresponds to DTMF tones from 0 to 9.
@@ -1322,6 +1327,7 @@ Accept wildcard characters: False
 
 ### -WaitTimeBeforeOfferingCallbackInSecond
 _Private Preview customers only_
+
 The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition. 
 
 At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
@@ -1340,6 +1346,7 @@ Accept wildcard characters: False
 
 ### -NumberOfCallsInQueueBeforeOfferingCallback
 _Private Preview customers only_
+
 The number of calls in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Set to null ($null) to disable this condition. 
 
 At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
@@ -1358,6 +1365,7 @@ Accept wildcard characters: False
 
 ### -CallToAgentRatioThresholdBeforeOfferingCallback
 _Private Preview customers only_
+
 The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. 
 
 At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
@@ -1376,6 +1384,7 @@ Accept wildcard characters: False
 
 ### -CallbackOfferAudioFilePromptResourceId
 _Private Preview customers only_
+
 The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callabck. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`.
 
 ```yaml
@@ -1393,6 +1402,7 @@ Accept wildcard characters: False
 
 ### -CallbackOfferTextToSpeechPrompt
 _Private Preview customers only_
+
 The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callabck. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`.
 
 ```yaml
@@ -1410,6 +1420,7 @@ Accept wildcard characters: False
 
 ### -CallbackEmailNotificationTarget
 _Private Preview customers only_
+
 The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`.
 
 ```yaml