Alameda County Office of Education

Information Technology

ACOE-IT serves ACOE programs, school districts, and other government agencies in Alameda County. We provide effective, innovative, and reliable technology solutions for education and government. We negotiate preferred pricing agreements with industry vendors and are an E-Rate service provider connected to CENIC's California Research and Education Network (CalREN).

Services for Education & Government Agencies

Alameda County Office of Education is the internet service provider of all of the school districts and multiple charter schools in Alameda County.
ACOE is a node site for CENIC's California Research and Education Network (CalREN), a multi-tiered, advanced network-services fabric serving the majority of research and education institutions in the state. We currently have a 100Gbps to CENIC. We have two 10Gbps backup connections to the internet with Comcast and AT&T.

ACOE Network Service Offerings:

Internet Service from 100Mbps to 10Gbps
Palo Alto Network Firewall / Content Filtering
Backup and Disaster Recovery
Cloud Hosting Services
Server Colocation
Network Engineering Services
Network Support Services
Server Setup and Support Services
Value-Added Reseller

Our internet and firewall service is E-Rate eligible. We will match any reputable provider’s pricing. Prices include router, transport, and ACOE port cost. Prices do not include any internal or external construction costs that might be required for delivery of service. Current customer rates will be prorated for capacity upgrades (based on a 12-month commitment).

Data Governance

Alameda County Office of Education is the internet service provider of all of the school districts and multiple charter schools in Alameda County. As a regional leader in K-12 technology, our programs and services focus on:

Improving student outcomes
Student data privacy and integrity
Promoting professional growth

Services for ACOE Programs

The ACOE Service Desk provides technology support via phone and e-mail to districts and schools within Alameda County. We provide a single point of contact to the end-user and are responsible for the ownership of all calls.

We support the County Office of Education staff and Conference Center visitors with equipment setup and troubleshooting. The Service Desk also serves as the administrative backbone for Technology Services by handling all documentation for SLA’s, vendor contracts, and e-rate. We are also responsible for reporting on the performance against said agreements.

Among the support services provided are:

Technical support for software and hardware issues
Notification about virus, spyware, or other security issues
Updating user account information (including resetting of passwords)
Software and hardware recommendations provided for purchase of IT equipment

Contact Us

David Malone
Executive Director
Information Technology
[email protected]

Ron Gibbs
Director
Cybersecurity
[email protected]

Ryan Choate
Director III
Network Operations
[email protected]

Melissa Crisostomo
Administrative Assistant
[email protected]

Shane Hull
Manager
Client Services
[email protected]

Service Desk Support (510) 670-7777
After Hours Support (510) 670-7666
[email protected]
USAC ID/SPIN #143006456