Booktopia Reviews 1,253

They don't have the range that they used to and often things have to be ordered in so there quite a delay - if you factor this into your purchase plan you will be OK. My main issue is ebooks, I ordere... See more

Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply. I have updated the rating to r... See more

Booktopia was the only supplier who had a book I was. Basing for my sister’s birthday - all the well known physical and online book retailers had no stock. The price was very competitive too. I had to... See more

Had an order of two items. One was marked as to be delivered a month ago. It didn't show up. Contacted them on the day it was supposed to be delivered. Received a response only yesterday and they we... See more

Booktopia offers good books at good prices. 'Songs From the Kitchen Table' arranged by Jill Shelton about Archie Roach and Ruby Hunter was a wonderful buy at a ridiculously reduced price. The package... See more

I used Booktopia for books for my grandchildren. What a variety to choose from!! What great prices !!! No one could be disappointed from their experience. There was great communication, good price, th... See more

I ordered Vagabond volume 5 off booktopia and it came in a hard cardboard box that safely protected my product from any bends or such damage.They shipped it in 2 days and then stated it would arrive i... See more

Scammers! Fake reviews by Chinese and Indian review bots that Booktopia pay to leave good reviews! This company has zero integrity. They'll even go as far as falsifying postal tracking information and... See more

Great online purchase of a great selected book from the 19th century! Love this...Messages from Heaven by Patricia Kirmond is a Must Read!!! Prompt delivery. Thank You very much Booktopia.

Awesome service. Got my books within a week of ordering which I really didn’t expect being in West Australia ( we are used to the WA meaning ‘Wait Awhile’ usually postal service not the supplier) 5* s... See more

I wish there was an option to give 0 stars. I placed an order (#31664153) on 28 February and have reached out multiple times via DM with absolutely no response. At this point, I’ve lost count o... See more

My recent book purchase was good value, and I was pleasantly surprised with the speed of delivery - well within the expected time frame. Packaging was excellent, it probably could have been dropped fr... See more

Easy to navigate website. Found exactly what I was looking for at a great price. Booktopia picked up that there was damage to the book I ordered and had no hesitation in contacting me to say what the... See more

Soooo Slow. Honestly, there must be faster ways of ordering books (I know there are). I thought I would try to support an Aussie business (vs Amazon etc), but it's really disappointing. If you are i... See more

They offered a good selection of books in my area of interest (history) at good prices. Delivery was quick, even in the lead-up to the holidays. Everything arrived well-packaged and in perfect condi... See more

Horrendous experience and customer service! Do not ever buy from Booktopia. If I could give 0 stars that would be lucky for them! Purchase your books elsewhere or prepare yourself for nothing but he... See more

Placed an order on the 30th of November in 2025. It's the 12th of January and it has not arrived. I followed up twice with them and on both occasions they said the same thing: your order will arri... See more

I placed my order & did not hear for ten days. When i questioned the time & said i may cancel, Jay went ahead & cancelled the order just to show how clever they were. Poor delivery, crappy attitude,... See more

Extremely happy with my purchases from Booktopia, a very big selection to choose from and there was very little delay in receiving them. Would recommend Booktopia to anyone who is interested in boo... See more

Ordered two children's book. We paid for express delivery and they arrived in time for the event needed for. I've always purchased my books from booktopia, and never have had an issue.

I ordered a travellers map of Ireland and it was very fast delivery and a fantastic product! It has helped up plan our stops to throughout Ireland, it's waterproof and has little stickers to help al... See more

So glad Booktopia is still in business! It means I’m still able to buy books at a reasonable price. My last purchase arrived quickly, and in perfect condition. The site is easy to navigate, too.

Received my order from Booktopia in very fast time (2 business days). My 3 books were packaged in sturdy packaging and were in excellent condition. I’m very satisfied with this transaction.

I have done three orders with Booktopia in the last couple on months and each time the service was timely and efficient and the books arrived in very strong packaging and in great order. Christine

Product is exactly as ordered, good paperback quality, very surprised book arrived very quickly. Very happy with my purchase and quick delivery.

Absolutely abysmal customer support which is just an automated reply. When I ordered the book it did not say it was out of stock and had to be sourced elsewhere. I could have ordered this book from... See more

I accidentally ordered and paid for a book that we already have (I was ordering 2 books at the time). I quickly rang, I was able to speak to an operator very quickly, the lady was very helpful and org... See more

The past two orders have taken over 20 days to be delivered. Website claims 10-15days delivery but this is not correct. Book was in good condition but if you're wanting anything within a month id... See more

Made a purchase on 4/12/25 with the intention of getting the book by Christmas and it’s now 4/1/26 & I still haven’t received the book. Customer service doesn’t respond. Shop with Booktopia at your ow... See more

Ordered 2 books 07/12/2025 for Christmas presents. They were in stock. Hadn't received by 18/12/2025 so sent an email, received an auto response. Still no books... 22/12/2025 sent anothe... See more

Placed an order on 19/11/25 for “in stock” items which said they would be shipped within 1-2 business days and received within 1-2 weeks. I AM STILL WAITING!!!!! I have sent 4 emails with my... See more

Very poor service and inefficient. Do not buy from Booktopia if you want your book soon. I ordered on 11 May 2025. But shockingly they took 10 days to prepare the postage label for my order ! That's w... See more

When Booktopia flat out lied to customers that they weren't going bust, I lost a lot of money on books I had ordered when they went bust. Fast forward to now, I decided that surely they are better n... See more

I ordered some books at a great discount. They delivered the wrong order to me, but the customer service officer quickly and politely offered solutions for that mistake.

I ordered 2 copies of the same book on the 10th May 2025 It is now the 27th May 2025 & I'm still waiting for the books. I just hope that I actually receive them. I've sent an email to Booktopia... See more

The shopping experience itself was fine, but they sold me 11 copies of a book that they only had three copies in stock for. It wasn't until the three copies shipped that I found out I wasn't getting... See more

Absolute scam. I purchased an ebook, I have purchased many books over the years and I have always had a downloadable copy to do with as I please. NOT WITH BOOKTOPIA, LOCKED INTO THEIR KOBO ENVIRONMENT... See more

Will never order from Booktopia again. Shipping times are misleading, the books are not sent within the time frame stated. I ordered books mid-december to arrive in time for the new school year. Four... See more

Looks like I'm not alone in giving Booktopia a 1-star review. I seem to be having the same experience other people are having. My order has not been processed and it's far exceeded the time promised.... See more

Terrible customer service ignored my request to refund my order after 18 days and 2 requests to cancel on day 10 and day 16 when it became apparent from their website they were out of stock, after m... See more

Tried ordering a book through another online book store and they didn't have this book after waiting 4 weeks. My friend who also ordered the same book through Booktopia passed on the link and put in o... See more

I chose to support Booktopia rather than Amazon but wish I hadn’t now. Their website claimed the book I wanted for a Christmas present was in stock with delivery within 10-15 days. I ordered in earl... See more

If I could give this company a minus 5 stars I would. This is the 2nd time dealing with this company. Both times I have placed an order I have made sure that it states ‘in stock’ both times it hasn... See more

Hi Luisa, Email received from Australian Post advising that the item had been delivered. I checked immediately. The item has not been delivered to my address. NOT RECIEVED 36NPQ5016676 Sent... See more

What great service! I ordered a book from NZ, and it arrived very quickly, and in perfect condition due to the robust packaging. And the price was way, way cheaper than any other site I looked at. I w... See more

nothing is in stock you have to wait weeks to get items. mine still not even arrived at warehouse . Spoke to Patricia on live chat . was bit of smart ass basically saying its not there fault and I sho... See more

My go to for all my books, especially for personal collectors items where I have requested a quality check! All my orders have been shipped and dispatched within the respective timeframe listed on eac... See more

Zero issues with order. Came pretty promptly and exactly as expected. No delivery problems. Well wrapped and protected.