Managed IT Services for Marketing & Advertising Agency
- Cloud Consulting & SI Cybersecurity IT Managed Services
- Confidential
- Jan. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 4.5
- Willing to Refer
- 5.0
"They didn’t just provide a service — they invested in understanding our goals, our culture, and how we work."
- Advertising & marketing
- Calgary, Alberta
- 11-50 Employees
- Online Review
- Verified
Always Beyond provides managed IT services for a marketing and advertising agency. The team manages the client's IT environment and offers technical support, infrastructure management, and cybersecurity.
Always Beyond has successfully met the client's quality standards and delivered work on time and within budget. The team has a strong and well-organized project management approach. They are highly responsive to the client's needs and have genuine care for the success of the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of Internal Services of WJ Agency
Describe what your company does in a single sentence.
Full service marketing/advertising agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Always Beyond to accomplish?
- Manage all of our IT needs
SOLUTION
How did you find Always Beyond?
- Referral
- Other
Why did you select Always Beyond over others?
- High ratings
- Close to my geographic location
- Pricing fit our budget
- Great culture fit
- Company values aligned
How many teammates from Always Beyond were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Always Beyond manages and supports WJ’s full IT environment, ensuring our systems, software, hardware, and security remain reliable, secure, and up to date. Their scope includes day-to-day technical support, infrastructure management, and strategic IT guidance.
1. Helpdesk & Technical Support:
Troubleshooting and resolving hardware, software, network, and user-specific issues
Remote and onsite support as needed
Setup and onboarding support for new staff (computers, email, software access, permissions, etc.)
Ongoing assistance with workstation performance and diagnostics
2. Device & Hardware Management:
Procuring, configuring, and deploying laptops, monitors, accessories, and other tech equipment
Managing device health, updates, and hardware lifecycle
Coordinating repairs or warranty claims when required
3. Network & Infrastructure Management:
Maintaining and monitoring network stability across both Calgary and Saskatoon offices
Ensuring secure Wi-Fi, network access, and connectivity
Supporting router, switch, and firewall infrastructure
4. Cybersecurity & Compliance:
Managing antivirus, anti-malware, and security monitoring
Overseeing password, MFA, and access control protocols
Ensuring secure data management and backups
Advising on and implementing cybersecurity best practices
5. Software, Licenses & Systems Administration:
Managing licenses for Microsoft, Adobe, Zoom, and other core platforms
Handling updates, renewals, and user access
Troubleshooting issues across all company-used software
Supporting cloud systems (SharePoint, OneDrive, Dropbox, etc.)
6. Email & Account Management:
Creating, modifying, and deactivating email accounts
Managing distribution lists, shared mailboxes, and permissions
Troubleshooting Outlook/M365 issues
7. Strategic IT Support & Recommendations:
Advising leadership on system improvements, tech upgrades, and best practices
Helping plan for IT scalability as WJ grows
Keeping us informed on risks, vulnerabilities, and necessary updates
8. Backup & Data Recovery Management:
Ensuring regular, secure backups
Restoring files or systems when needed
Supporting disaster recovery protocols
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Performance & Quality:
Deliverables completed on time and within scope
Quality standards met (as reviewed by AD/PM/Client)
Reduction in revisions needed compared to previous cycles
Improved accuracy or consistency across outputs
2. Efficiency & Workflow:
Hours tracked aligned with or below estimated Float allocation
Faster turnaround times for key deliverables
Improved team coordination and reduced bottlenecks
Clearer process documentation and better adherence to workflow
3. Engagement & Reach (for marketing/content projects):
Increase in website traffic, impressions, or engagement
Growth in social media reach, clicks, or interactions
Higher email open/click-through rates
Improved content performance compared to previous campaigns
4. Client Satisfaction & Feedback:
Positive feedback from the client or stakeholders
Increased trust or expanded scope from the client
Higher CSAT or NPS ratings
Fewer clarifications or escalations required
5. Financial Outcomes:
Project delivered within budget
Higher profitability or improved efficiency on hours burned
Additional work secured or up-sell generated
Cost savings achieved through improved workflows or vendor management
6. Team & Internal Impact:
Strong alignment between AD, PM, Creative, Digital, and BD
Reduced internal rework or miscommunication
Clearer ownership across teams
Increased team satisfaction or confidence in the process
7. Strategic Impact:
Project contributed to larger WJ/yearly strategic goals
Strengthened brand positioning or campaign direction
Created reusable templates, frameworks, or efficiencies for future work
Set a strong foundation for future collaborations
8. Operational Improvements:
Better documentation, filing, and version control
Improved consistency across SharePoint/Dropbox/Intervals/Float
Smoother intake, briefing, or review processes
Enhanced visibility into timelines and deliverable tracking
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was strong and well-organized. They maintained clear communication throughout the process, provided regular updates, and ensured all stakeholders understood timelines and expectations.
Deliverables were submitted on time, and in several cases, they were proactive in flagging potential delays early so adjustments could be made without impacting the overall schedule. Their ability to manage timelines while balancing multiple moving parts was a key strength.
They were highly responsive to our needs. Whether it was answering questions, clarifying requirements, or accommodating changes, they consistently responded quickly and professionally. They took the time to understand our goals, adapted their approach when needed, and ensured we felt supported throughout the entire project.
Overall, their project management approach was reliable, communicative, and client-focused, which contributed to a smooth and successful experience.
What was your primary form of communication with Always Beyond?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most about this company was their genuine care and the way they treated us like an extension of their own team. They didn’t just provide a service — they invested in understanding our goals, our culture, and how we work. That level of partnership is rare.
Their approach felt truly collaborative. They consistently went above and beyond, proactively checking in, anticipating needs, and making sure we always felt supported. It was clear that our success mattered to them just as much as their own.
Beyond their professionalism and expertise, the human element they bring is what makes them unique. They show up with heart, integrity, and a commitment to doing what’s right — and that care shows in every interaction and deliverable.
Overall, their combination of skill, responsiveness, and genuine relationship-building is what makes them stand out. It never felt transactional; it felt like working with people who were truly on our team.
Are there any areas for improvement or something Always Beyond could have done differently?
Overall, Always Beyond has been incredible to work with, but like any partnership or industry, there are always small areas where continued improvement is needed could make the experience even stronger - which they are always commited to and show daily!
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
4.5Value / within estimates
-
Willing to Refer
5.0NPS
