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Can't fill our support requests due to invalid URL

Matthew Born
Matthew Born
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December 8, 2025

My https://NAMEHERE.app.opsgenie.com/ url works fine. It doesn't validate in the support request form, however, so I'm unable to open requests. 

We are only sporadically receiving our phone alerts, and the email alerts are triggering repeatedly, every 15 minutes, not in line with our set alerts. 

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Chris DeGidio
Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2025

@Matthew Born You will want to use the Atlassian cloud site URL the Opsgenie instance is under. This is how it performs the entitlement checks during support issue creation.

- Chris 

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Opsgenie
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AUG Leaders

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