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Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Update: The date has been moved from November 20th to December 11th -- apologies for any inconvenience. We look forward to seeing you then! Hi Community! We are back again with another AMA ...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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🎨 Decorating the Workshop We have the functionality working. Now, we need to work on the "Vibe". The Scenario: The North Pole isn't a sterile gray warehouse. It’s warm, red, and gold....
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✅ The Naughty or Nice Check We’ve set up the basics. Now, we need to manage the flow of authority. The Scenario: Before a toy goes on the sleigh, it needs a final stamp of approval from the Hea...
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Starting this week, whenever we write a comment on the JSM ticket, a notification email is not being received by the customer. If the ticket was submitted last week, email notifications are being rec...
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Hello, We're trying to create assets in our company and link them to users. For example John Doe has Dell laptop 1234. How do I link the laptop to him? We are using the Premium version of At...
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How to share internal note to Approver (not an atlassian user) via email? Internal notes are supposed to be for JSM agents and Reply to customer function helps us communicate with the orginator of t...
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I am asking help writing a jql query to l findl an Initiative with any Epic that has “Program Increment” equal to 2026-Q1 Can I get some suggestions? Thanks John
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- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am a Site administrator in Jira. There are several sites of Jira I am admin on and recently I began to receive notification emailvevery time a new user has joined any of the Atla...
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I have a field based on an assetobject that lists values based on a filter. It works fine in the workitem when filled manually by the user. The dropdown lists all selectable values (example: Team A, ...
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Hi Is there a way to add serial numbers to an asset where the field will accept both Numbers and Letters ?
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Hi We have a field within an Asset for Price, whilst we have the value, is there a way to enter the currency sign ie £ , $ to the price ?
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I have moved the request type in all the screens to the top above issue type. Still when adding a new issue the issue type is on top. What am I doing worng?
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Hi, I would like to export all Test Case Details like action, data and expected resultissue information with issue type of "TestCase". However, I found there is no native way to do it natively. T...
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Hello Community, We are excited to announce the addition of 10 more Jira Service Management metrics to the new Dashboards in Atlassian Home. These metrics help you visualize and explore ...
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I use JSM enterprise. I have a number of JSM project, some of which use email only issue creation, with most others utilising forms in the help portal. I currently have ‘external customers can create...
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(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/288271...
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I would like to set a up a role that only this role can edit epics. Can I do this? Or is there a different way to control who can edit an epic? I already added the role to my instance, how ...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello, I'm trying to build in some automated functionality to our new user onboarding ticket where the type of hardware will auto fill based on the role of the user. has anyone tried this? &nb...
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Pessoal, boa tarde! Na transição entre 2 status, criei uma regra de "Validar um campo". O campo "Prioridade" (standard do Jira) é um campo de seleção simples. Configurei esse campo para ter 3 opç...
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How is everyone making sure that the assignee is a member of the Team chosen or that the Team chosen only allows the assignee to be someone from that team? Now that our JSM is maturing our reporting ...
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Hi, Is there a way to connect the virtual service agent to an external file or provide a website link so that it can read content from either source to respond to customer questions? I believe it...
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My https://NAMEHERE.app.opsgenie.com/ url works fine. It doesn't validate in the support request form, however, so I'm unable to open requests. We are only sporadically receiving our ph...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, I’ve noticed something inconsistent with the Reporter field in Jira Service Management when a customer contacts us by email. Sometimes, the Reporter is correctly set to the customer’s ...
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Hello, I am using the Discovery Tool along with the Collector and the Agent. I am experiencing an issue when importing data from the Agent. In my schema, I have a Laptops object type (originally ...
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Hi, I have created an Atlassian email within a specific space and set this according to a request type. This is the second Atlassian email in the space and both request types are for email requests....
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We're interested in understanding how we can auto push next steps of discovery, investigation and exploration when an incident is raised. We are particularly interested in understanding what...
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