How to avoid Rovo using archived content in CHAT results?

[Schuuudi]

Hi there, 

we realized when using Rovo Chat we have a lot of outdated results. This is because Rovo uses our archived pages for responses. 

Instead of adapting the prompts to ignore old pages, we would like to train Rovo to ignore archived content as default behaviour. 

Any idea how we can do this?  

[carl · Accepted solution]

Hey Schuuudi,

Totally feel you on this — nothing is more frustrating than getting “smart” AI answers that are actually based on content your team archived years ago for a reason. It really breaks trust when people rely on Rovo Chat for quick, accurate info.

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Schuuudi 

are you on Confluence Premium & therefore using the actual archiving feature?

That should remove the content from the index and make it invisible to Rovo - that would be the expected behaviour if you ask me, anyway. Same thing goes for Jira work items when archived.

I've tried extracting information from an archived page - without success. Which supports my assumption.

[Schuuudi]

Mmh, this is interesting. Yes we also have the Premium version and using the archiving feature.

We tested it several times some weeks ago with several frustrated results. Then we asked the agent "Rovo Expert" if Rovo typically uses archived content for the research. Rovo agrees and still says, if we don't want it we should specify it in the prompt. Since then we searched for a solution. Now you say it's already excluded? I just ran one of the tests again and maybe you are right, but I am still not 100% convinced. Have to run more tests.

Would be valuable having a final information from Atlassian, what's the status here.

[Bill Sheboy · Accepted solution]

Hi @Schuuudi 

You already posted this question a couple of minutes earlier.  Please close this question and use the earlier one to help focus the conversation.

Here is the earlier one:

https://community.atlassian.com/forums/Rovo-questions/How-to-avoid-Rovo-from-using-archived-content-in-Rovo-chat/qaq-p/3156947

Kind regards,
Bill

[Schuuudi]

Good morning @Bill Sheboy and thank you for the tip—it was indeed an oversight. I would like to close the first post, but I don't seem to have permission to do so. Anyone here who can do this for me? 

[Bill Sheboy]

Hi @Schuuudi -- Often a community manager or community leader will notice duplicate question posts and remove one of them.  When that does not happen, you may email them directly and ask them to do so:

[email protected]

[Rebekka Heilmann _viadee_]

I went ahead and deleted the duplicate post :)