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As someone who works in a customer-facing role, comfort during long shifts is crucial for maintaining productivity. Recently, I came across utility kilts by Scottish Kilts Hub, and I decided to give them a try for my daily workwear. I must say, these kilts have been a game changer!Not only are they incredibly comfortable, but they are also practical with multiple pockets that help me carry small items around easily. The design allows for better airflow, which makes long hours on my feet much more manageable, and the durability of the fabric is perfect for an active work environment.With Freshworks focusing on improving employee experience in customer service roles, I wonder if more companies should consider such alternatives to traditional uniforms. Could utility kilts be a unique solution to improving both comfort and productivity for customer service teams?What are your thoughts? Has anyone else tried something unconventional like this to boost workplace comfort?

I’ve been reading a lot about volunteering lately, especially volunteering abroad, but I’m still a bit confused. What exactly does volunteering involve, and how do beginners choose the right program without getting scammed or overwhelmed? Would love to hear real experiences.

Provide a requestor the option to provide a date and time when the want/will be available for a callback when submitting an incident.One of our employees requested this and our upper management likes the idea.

Key Benefits:Improved Ticket Organization: Quickly view tickets categorized by status without needing to apply separate filters.Better Workflow Management: Teams can focus on specific statuses (e.g., prioritize "Open" tickets) to streamline workflows. Proposed Implementation Details: Add a "Group By" dropdown in the ticket view, alongside the existing sorting options. Allow grouping by "Status" as a default option, with future possibilities for other fields like "Group," "Priority," etc. Display tickets in collapsible sections based on their status, with counts for each group (e.g., Open (10), Pending (5)).

Right now, we can create ticket views and save them, but the specific columns used in those views do NOT save.  I brought this to support and they told me columns stick per browser session in cache, but do not save and display for everyone.  We depend heavily on custom columns.  The ability to save columns with ticket views not only seems logical, it would be highly beneficial and allow us to make full use of custom felids.  

I see that you can add notes (with attachments) to a contact or company similarly to adding conversations to tickets.Moving from a legacy system into Freshdesk, we are using the API to transfer some history - including notes - from our existing contacts and companies. It would be helpful to also add the notes and attachments to those contacts and companies.However, the V2 API does not allow us to create notes or conversations  or attachments (nor retrieve them). It would be helpful if this were added to the API - we have a large number of contacts and companies and notes - too many to do manually.

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Hi Freshworks community,I’d like to suggest an idea focused on improving how support interactions are converted into structured tickets inside Freshdesk.The challengeSupport agents often handle conversations across calls, internal discussions, or quick handoffs. Important details issue summaries, next steps, or follow-ups—are usually typed into Freshdesk after the interaction, which can slow agents down and sometimes lead to incomplete ticket context.The ideaIntroduce voice-based input as an optional layer through integrations with tools like Gennie, allowing agents to speak ticket details naturally and sync them into Freshdesk.Potential use cases include: Converting call conversations into ticket descriptions using voice Adding internal notes or summaries hands-free Creating follow-up tasks or reminders without breaking flow Capturing key customer context immediately after interactions Freshdesk would continue to be the system of record, while voice acts as a faster input method

Hi Freshworks community,I’d like to suggest an idea around enabling voice-based CRM updates in Freshsales, especially for sales teams who spend a lot of time on calls, meetings, or multitasking throughout the day.Problem this solvesIn many sales workflows, notes, follow-ups, and deal updates are entered after conversations end. This often leads to delayed updates, missed context, or incomplete CRM data particularly for high-volume sales teams.The ideaSupport voice-based task and record updates through integrations with tools like Gennie, allowing users to speak updates naturally and sync them with Freshsales.Example use cases could include: Adding notes to Leads, Contacts, or Deals using voice Creating follow-up tasks immediately after calls Logging quick call summaries hands-free Updating reminders or next steps without switching screens Freshsales would remain the system of record, while voice acts as an optional input method to make CRM updates faster and more accurate.Why thi

Liftstein Middle East offers more than just forklifts for sale. They provide electric, diesel, and gas forklifts, along with professional forklift maintenance and genuine spare parts. Their focus is on reducing downtime and keeping operations running smoothly.

Problem:As Workflow Automations grow, the current “flat list” becomes hard to manage. When you have dozens (or hundreds) of automations, it’s difficult to quickly find the right one, understand what’s in use, and keep things clean over time.Request:Add a folder (or category) structure for Workflow Automator and similar automation areas, so admins can store and organize automations in a way that matches real operations.What this should enable: Create folders and subfolders (example: Department > Process > Use Case) Move/copy automations between folders Filter views by folder Optional “system” folders or labels like: Active Inactive / Disabled Draft / Testing Templates Deprecated / Do Not Use Why this is valuable: Faster navigation: find automations quickly without scrolling/searching forever Better visibility: instantly see what’s active vs inactive, what’s being tested, what’s legacy Cleaner governance: supports ownership by team, prevents duplic

In today’s digital era, having a clear and effective digital growth strategy is crucial for any business aiming to thrive. This strategy helps businesses focus their efforts on the right digital channels, optimize marketing spend, and engage their target audience more effectively. Without it, companies risk falling behind competitors, missing opportunities, and wasting resources on uncoordinated efforts. A digital growth strategy provides a roadmap to increase online visibility, generate qualified leads, and drive sustainable revenue growth by leveraging tools like SEO, social media, content marketing, and data analytics. Simply put, it’s the foundation for long-term success in a technology-driven market.