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Hi Everyone, Sorry if this has already been solved elsewhere, we use Edge in my company and didn't catch wind of this until this month! 😅 If GCBA screen recording suddenly stopped working around early December 2025, you're not alone. Microsoft ...

@Brian Jones and @Richard Billett Thank you both for your response. I will enter this as an idea. ------------------------------ Nicki Dehn Senior Cloud Partner AAA Club Alliance ------------------------------

@Richard Billett is correct here; no such reporting exists at this time, nor have I been able to locate an existing enhancement request for this idea. Might be worth adding one so other interested parties can vote for it. ------------------------------ ...

Not a solution, but I'm interested to know what you find out. The "star rating" that an agent has configured doesn't seem to be readily available via standard reporting at all, unless someone can advise differently? ------------------------------ Richard ...

Hello! For voice calls, I am trying to determine who is using the "assign to other" feature in queue activity which sends a call to a specific user. Does anyone know where I can locate this info? #Intraday,Shrinkage,Adherence #RealTimeMonitoring ...