Shipping and return policies for DeepSea

Shipping Info

shipping times:

us shipping: (3-5 days)
canada shipping: (7-14 days)
international shipping: (14-28 days)

any import/customs fees are assumed responsibility by the customer.
allow at least 14 days for shipping for items in hand.

preorder times:

some physicals may be put on preorder when released. this means that the physical is NOT in hand. if there's a mockup as the photo, it's 99% a preorder.

cassettes: 1-4 weeks
vinyl: 4-8 months

for specifically vinyl, I will NOT hold preorders of multiple albums until they're in hand for combined shipment. production of some records can take much longer than others, which can complicate the logistics side of things and possibly increase the chance of errors. please take this into account before buying vinyl from DeepSea.

also, if you want to order both vinyl and cassettes, please order them separate. i cannot ship cassettes and vinyl together, so take that into consideration.

please bare with me if orders take longer to ship than expected. I typically only work on orders 1 time a week, and other factors can limit that depending on how busy I am that week. thanks for your patience.

restricted countries:
afghanistan, belarus, brunei, cuba, lebanon, niue, russia, syria, tajikistan, ukraine, yemen

any orders made from these restricted counties will be refunded.

for any inquiries, please contact us at: deepseanostalgia@gmail.com

Return Policy

any inquiries about replacement copies must include photos of damage.

if anything is received damaged, please contact us contact via our email at deepseanostalgia@gmail.com

if extent of damage is severe, a return copy will be dispatched, or you may request a refund.

if your item gets returned to us by USPS, customers must pay shipping for reshipment, or the order will be cancelled and refunded. the customer has 7 days within first contact by us to pay the necessary fees. if the customer does not do this, then the order will be refunded and returned to inventory.

we do NOT accept returns. all sales are final after an order is shipped.

if an order is delivered and there's been other factors causing it to be lost (stolen, misplaced, etc.), I do not offer replacements or refunds for these instances and further actions should be handled on the customers end to the postal service.