There is a right way to do this and a wrong way. I’ve seen it done the wrong way plenty of times but I’ve also seen this done the right way.
Most recently, there was a push to get rid of Microsoft Word, etc. and we were moving to Google Workplace.
They made it clear that there would be training available throughout the transition and that approvals for exceptions would require division head sign off (essentially the VP).
The day of, there were signs everywhere for how to get help. Extra people were hired to help people migrate. They were trained to get people out of Microsoft and into Drive. Prizes for best report. Slack channels, office hours, helpdesk, and even in person questions.
Company put their money where their mouth was.
It was the best case I saw of a company actually understanding how much of a pain it was going to be and doing what they could to lessen the burden.
Compare that to another company I worked with that went from Macs to PC. “You figure it out.” And IT support went off-shore.
So yeah I get where you’re coming from. But if an IT department handled a roll out the right way, I would volunteer for help desk.
If they’d tried this while I was still doing tier 1 support I’d have burned that place to the ground by lunch time.
There is a right way to do this and a wrong way. I’ve seen it done the wrong way plenty of times but I’ve also seen this done the right way.
Most recently, there was a push to get rid of Microsoft Word, etc. and we were moving to Google Workplace.
They made it clear that there would be training available throughout the transition and that approvals for exceptions would require division head sign off (essentially the VP).
The day of, there were signs everywhere for how to get help. Extra people were hired to help people migrate. They were trained to get people out of Microsoft and into Drive. Prizes for best report. Slack channels, office hours, helpdesk, and even in person questions.
Company put their money where their mouth was.
It was the best case I saw of a company actually understanding how much of a pain it was going to be and doing what they could to lessen the burden.
Compare that to another company I worked with that went from Macs to PC. “You figure it out.” And IT support went off-shore.
So yeah I get where you’re coming from. But if an IT department handled a roll out the right way, I would volunteer for help desk.
Tier 1 support exists to encourage you to finish your education so you can get a job that lets you create problems for Tier 1 support.