Privacy policy
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery, the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Account information, including registration details
· Website user information (including user journeys and cookie tracking)
· Information relating to compliments or complaints
· Purchase history
· Information used for security purposes
· Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details including addresses
· Payment details
· Account information
· Purchase or support history
· Customer or client accounts and records
· Financial transaction information
· Correspondence
We collect or use the following information for product updates or marketing purposes:
· Names and contact details including addresses
· Marketing preferences
· Location data
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following professional personal information for procurement purposes and accounts payable:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Account information, including registration details
· Contract details
· Information relating to compliments or complaints
· Order history
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
· Financial transaction information
We collect or use the following information for recruitment purposes:
· Contact details
· Date of birth
· National Insurance number
· Copies of passports or other photo ID
· Employment history (eg job application, employment references or secondary employment)
· Education history (eg qualifications)
· Right to work information
We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
· Equal opportunities monitoring
· Health information (to accommodate reasonable adjustments when requested)
See the Job Applicant Privacy Notice for more information.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details below.
Our lawful bases for the collection and use of your data
Activity requiring your data Lawful basis
Collecting and using customer information
such as your name, contact details, bank
details to provide goods and operate
customer accounts and guarantees Performance of the contract
Collecting and using customer information
such as your name, contact details, bank
details to deal with queries, complaints or
claims Performance of the contract
Collecting and using supplier information such
as your name, contact details, bank details,
contract details for procurement purposes
and accounts payable:
Performance of the contract
Collecting and using customer information
such as your name, contact details for
product updates and marketing purposes Consent – where subscribed and customers can unsubscribe at any time. Legitimate interests – we will retain basic contact information for the purposes of updating customers about products or sending marketing information.
Collecting and using information such as your
name, contact details for legal requirements Legal obligation
Collecting and using applicant information
such as your name, contact details and
employment details for recruitment
purposes Contract – see Job Applicant Privacy Notice for full information
Where we get personal information from
· Directly from you
· Publicly available sources
· Market research organisations
· Providers of marketing lists and other personal information
How long we keep information
· Customer records: 3 years from the last interaction
· Mailing list subscriber records: 2 years from the last interaction
· Contracts and agreements: 6 years from the end of the contract.
· Marketing suppressions (opt-out list): minimise and retain permanently
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
We use the following data processors for the following reasons:
· Zendesk: This customer support system stores customer information to fulfil orders, answer queries and process refunds.
· Shopify: This e-commerce website processes customer information for purchases.
· Orderwise: The system has customer contact information to fulfil purchase orders.
· Couriers such as Royal Mail, Fedex and UPS: These couriers store customer address details for the purposes of shipping.
Others we share personal information with
· Organisations we’re legally obliged to share personal information with such as HMRC
Contact details
· Post: 35a Monument Business Park, Chalgrove, Oxford, Oxfordshire, OX44 7RW, GB
· Telephone: 01865 892000 · Email: support@e3d-online.com
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above. We will acknowledge any complaints within 30 days and respond to without undue delay.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint
Last updated: 6 March 2026
What we collect
We may collect the following information:
- Name.
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
For an exhaustive list of cookies we collect, see the List of cookies we collect section.
List of cookies we collect
The tables below list the cookies we collect and what information they store.
Strictly Required Cookies
| Necessary | ||||
| Name | Description | Category | Provider | Duration |
| _orig_referrer | This cookie is generally provided by Shopify and is used to track landing pages. | Necessary | Shopify | 2 weeks |
| _landing_page | This cookie is generally provided by Shopify and is used to track landing pages. | Necessary | Shopify | 2 weeks |
| _ab | This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform. | Necessary | Shopify | 2 weeks |
| _secure_session_id | This cookie is generally provided by Shopify and is used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. | Necessary | Shopify | 1 day |
| cart | This cookie is generally provided by Shopify and is used in connection with a shopping cart. | Necessary | Shopify | 2 weeks |
| cart_sig | This cookie is generally provided by Shopify and is used in connection with checkout. It is used to verify the integrity of the cart and to ensure performance of some cart operations. | Necessary | Shopify | 2 weeks |
| cart_ts | This cookie is generally provided by Shopify and is used in connection with checkout. | Necessary | Shopify | 2 weeks |
| cart_ver | This cookie is generally provided by Shopify and is used in connection with the shopping cart. | Necessary | Shopify | 2 weeks |
| cart_currency | This cookie is generally provided by Shopify and it is set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. | Necessary | Shopify | 2 weeks |
| checkout_token | This cookie is generally provided by Shopify and is used in connection with a checkout service. | Necessary | Shopify | 1 year |
| Secure_customer_sig | There is no information about this cookie yet. | Necessary | unknown | |
| storefront_digest | This cookie is generally provided by Shopify and it stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. | Necessary | Shopify | 2 years |
| cookieconsent_status | This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. | Necessary | Consentmo | 1 year |
| cookieconsent_preferences_disabled | This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. | Necessary | Consentmo | 1 day |
| _shopify_m | This cookie is generally provided by Shopify and is used for managing customer privacy settings. | Necessary | Shopify | 1 year |
| _shopify_tm | This cookie is generally provided by Shopify and is used for managing customer privacy settings. | Necessary | Shopify | 30 minutes |
| _shopify_tw | This cookie is generally provided by Shopify and is used for managing customer privacy settings. | Necessary | Shopify | 2 weeks |
| _tracking_consent | This cookie is generally provided by Shopify and is used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. | Necessary | Shopify | 1 year |
| tracked_start_checkout | This cookie is generally provided by Shopify and is used in connection with checkout. | Necessary | Shopify | 1 year |
| identity_state | This cookie is generally provided by Shopify and is used in connection with customer authentication. | Necessary | Shopify | 1 day |
| identity_customer_account_number | This cookie is generally provided by Shopify and is used in connection with customer authentication. | Necessary | Shopify | 12 weeks |
| _customer_account_shop_sessions | Used in combination with the _secure_account_session_id cookie to track user sessions for new customer accounts. | Necessary | 30 days | |
| _secure_account_session_id | Used to track user sessions for new customer accounts. | Necessary | 30 days | |
| _shopify_country | For stores where the currency/price page is determined by GeoIP, this cookie stores the page we found. This cookie helps to avoid GeoIP verification after the first application. | Necessary | Session | |
| _storefront_u | Used to facilitate updating customer account information. | Necessary | 1 minute | |
| _cmp_a | Used to manage customer privacy settings. | Necessary | 1 day | |
| c | There is no information about this cookie yet. | Necessary | unknown | |
| checkout | Used in connection with payments. | Necessary | 4 weeks | |
| customer_account_locale | Used in connection with new customer accounts. | Necessary | 1 year | |
| dynamic_checkout_shown_on_cart | Used in connection with payments. | Necessary | 30 minutes | |
| hide_shopify_pay_for_checkout | Used in connection with payments. | Necessary | Session | |
| shopify_pay | Used in connection with payments. | Necessary | 1 year | |
| shopify_pay_redirect | Used in connection with payments. | Necessary | 60 minutes | |
| shop_pay_accelerated | Used in connection with payments. | Necessary | 1 year | |
| keep_alive | Used in conjunction with buyer localization. | Necessary | 2 weeks | |
| source_name | Used in combination with mobile apps to provide personalized checkout behavior when browsing a compatible mobile app store. | Necessary | Session | |
| master_device_id | Used in conjunction with merchant login. | Necessary | 2 years | |
| previous_step | Used in connection with payments. | Necessary | 1 year | |
| discount_code | Used in connection with payments. | Necessary | Session | |
| remember_me | Used in connection with payments. | Necessary | 1 year | |
| checkout_session_lookup | Used in connection with payments. | Necessary | 3 weeks | |
| checkout_prefill | Used in connection with payments. | Necessary | 5 minutes | |
| checkout_queue_token | Used in connection with payments. | Necessary | 1 year | |
| checkout_queue_checkout_token | Used in connection with payments. | Necessary | 1 year | |
| checkout_worker_session | Used in connection with payments. | Necessary | 3 days | |
| checkout_session_token | Used in connection with payments. | Necessary | 3 weeks | |
| cookietest | Use it to make sure our systems are working properly. | Necessary | 1 minute | |
| order | Used in conjunction with the order status page. | Necessary | 3 weeks | |
| identity-state | It is used in connection with user identification. | Necessary | 1 day | |
| card_update_verification_id | Used in connection with payments. | Necessary | 1 day | |
| customer_account_new_login | It is used in connection with user identification. | Necessary | 20 minutes | |
| customer_account_preview | It is used in connection with user identification. | Necessary | 7 days | |
| customer_payment_method | Used in connection with payments. | Necessary | 60 minutes | |
| customer_shop_pay_agreement | Used in connection with payments. | Necessary | 1 minute | |
| pay_update_intent_id | Used in connection with payments. | Necessary | 20 minutes | |
| localization | Used in connection with payments. | Necessary | 2 weeks | |
| profile_preview_token | Used in connection with payments. | Necessary | 5 minutes | |
| login_with_shop_finalize | It is used in connection with user identification. | Necessary | 5 minutes | |
| preview_theme | It is used in conjunction with the theme editor. | Necessary | Session | |
| shopify-editor-unconfirmed-settings | It is used in conjunction with the theme editor. | Necessary | 1 day | |
| wpm-test-cookie | Use it to make sure our systems are working properly | Necessary | Session | |
| secure_customer_sig | Used in connection with customer login. | Necessary | Shopify | 2 years |
Analytics and Statistics
| Statistics | ||||
| Name | Description | Category | Provider | Duration |
| _s | This cookie is associated with Shopify's analytics suite. | Statistics | 30 minutes | |
| _shopify_d | There is no information about this cookie yet. | Statistics | Shopify | unknown |
| _shopify_fs | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 30 minutes |
| _shopify_s | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 30 minutes |
| _shopify_sa_t | This cookie is associated with Shopify's analytics suite concerning marketing and referrals. | Statistics | Shopify | 30 minutes |
| _shopify_sa_p | This cookie is associated with Shopify's analytics suite concerning marketing and referrals. | Statistics | Shopify | 30 minutes |
| _shopify_y | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 1 year |
| _y | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 1 year |
| _shopify_evids | There is no information about this cookie yet. | Statistics | Shopify | unknown |
| _ga | This cookie name is associated with Google Universal Analytics | Statistics | Google Analytics | 2 years |
| _gat | This cookie name is associated with Google Universal Analytics. | Statistics | Google Analytics | 1 minute |
| __atuvc | There is no information about this cookie yet. | Statistics | unknown | |
| __atuvs | There is no information about this cookie yet. | Statistics | unknown | |
| __utma | There is no information about this cookie yet. | Statistics | unknown | |
| customer_auth_provider | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | Session |
| customer_auth_session_created_at | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | Session |
| CLID | The cookie is set by embedded Microsoft Clarity scripts. The purpose of this cookie is for heatmap and session recording. | Statistics | Microsoft | 1 year |
Marketing and Retargeting
| Marketing | ||||
| Name | Description | Category | Provider | Duration |
| _gads | There is no information about this cookie yet. | Marketing | unknown | |
| IDE | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | Marketing | Google DoubleClick | 2 years |
| GPS | This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Marketing | Youtube | Session |
| PREF | This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites. | Marketing | Youtube | 8 months |
| BizoID | This is a Microsoft MSN 1st party cookie to enable user-based content. | Marketing | 1 month | |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Marketing | Meta Platforms, Inc. | 3 months |
| _fbc | There is no information about this cookie yet. | Marketing | Meta Platforms, Inc. | unknown |
| __adroll | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| __adroll_v4 | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| __adroll_fpc | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| __ar_v4 | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | Marketing | 3 months |
Preferences Cookies
| Preferences | ||||
| Name | Description | Category | Provider | Duration |
| _gid | This cookie name is associated with Google Universal Analytics. | Preferences | Google Analytics | 1 day |
| __cfduid | There is no information about this cookie yet. | Preferences | unknown | |
| test_cookie | This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies. | Preferences | DoubleClick/Google Marketing | 1 year |
| AWSALBCORS | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). | Preferences | Amazon Web Services | Session |
| connect.sid | This is used for user sessions and is strictly necessary for the Community. Session cookies allow websites to remember users within a website when they move between web pages. These cookies tell the server what pages to show the user so the user doesn’t have to remember where they left off or start navigating the site all over again. | Preferences | Zendesk | Session |