Can't Access My Account – 2FA SMS Not Working, No Recovery Codes Left

[build-with-shafikul]

Select Topic Area

Bug

Body

Hi Community,

I am locked out of my GitHub account due to two-factor authentication. My computer was stolen, and I have lost my 2FA recovery codes and SSH keys. I still have access to the email and mobile number linked to my account.

Unfortunately, I am unable to receive SMS codes for 2FA. The error message I get is: “We tried sending an SMS to your configured number, but our SMS provider doesn't deliver to your area.”

Is there any way to recover my account or get help from GitHub Support? Has anyone faced this issue before? Any advice would be greatly appreciated.

Thank you!

shafikul-git = username
[email protected] = email

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[davevad93]

Hi @build-with-shafikul,

As this is an account related issue, I recommend you contact support by opening a ticket here, select "Two-factor authentication recovery" and explain your problem.

[queenofcorgis]

Hi @build-with-shafikul 👋

If you’ve lost access to your two-factor authentication (2FA) credentials, you can regain access to your account by using your recovery codes or another recovery option. Please visit GitHub’s Virtual Assistant to explore your available options.

If GitHub doesn’t support 2FA via text message in your country, you’ll need to set up authentication using a TOTP application. For more information on configuring 2FA with a TOTP app, here is the documentation.

I highly recommend you read through our GitHub 2FA Troubleshooting & Prevention Guide 🔐 if you have additional questions.

If you’re unable to resolve your issue with the resources above, please open a ticket in our Support Portal as no other Community Discussions team members will be able to assist with account-related questions. We appreciate your understanding!