I totally get places doing store credit instead of $$ for change of mind returns, people definitely try and take advantage, but not being able to return something because you weren’t there early enough really bothers me. Totally not the shopkeepers fault and I made it clear I wasn’t questioning her, but the company policy.
It’s not ethical or nice, but sadly not illegal. Like you said, only illegal if it’s faulty. Legal to deny a “change of mind refund” within reason.
Even my local Woolies has changed their refund policy to be store credit instead of a refund of money.
I totally get places doing store credit instead of $$ for change of mind returns, people definitely try and take advantage, but not being able to return something because you weren’t there early enough really bothers me. Totally not the shopkeepers fault and I made it clear I wasn’t questioning her, but the company policy.