Shipping and return policies for Jo Johnson

Shipping Info

1st class UK and International Standard and well-packaged.

Return Policy

14 days

Bandcamp Trader Policy: Because Jo Johnson is registered as a trader, eligible items shipped to the EU and UK have at least a 14-day return policy. More info.

If you choose to exercise your right to withdraw (e.g., request a refund and/or return), you must do that within 14 days of receiving the item.

For physical items:

• You must provide proof of receipt before the withdrawal can be processed.
• The buyer must cover the cost of the return, unless the seller (artist or label, in this case) offers to pay for return shipping.
• The item must be returned in its original packaging. If the item arrives sealed, it must be returned sealed. All inserts, manuals, etc., must be included. The buyer is responsible for ensuring that everything is packed safely and securely and arrives undamaged.
• The returned item must be in like-new condition. If the item has been used or damaged, the artist or label can deduct the depreciation from the refunded amount, even if the damage was done during return shipping.
• This right to return does not extend to custom-made physical products and perishable goods, unless otherwise specified by the artist or label.
• After requesting the withdrawal/return, the item must be shipped within 14 days. If that deadline is missed, the withdrawal request will be considered closed.

For digital items:

• The item cannot have been downloaded.