

To be fair, when AI assisted support it’s done well you don’t even notice. Don’t get me wrong, 99% of support chatbots are useless, lazily implemented, awful to deal with, and just waste human time. Companies should focus on good support, the specific tooling is irrelevant. I’ve dealt with support humans that act like robots and robots that quickly escalate my issue to a human that can solve my problem.














Ok boomer