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Joined 3 years ago
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Cake day: June 15th, 2023

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  • This is interesting as every call center I have worked or been involved with has always had metrics of hold times and a whole group of managers doing call forecasting and manipulating schedules to ensure a target of average hold times, average handle times, and average not ready states for their workers. I feel like HP is taking heat for something that every single company is guilty of. All companies want to encourage self-service, to the point of eliminating tools for agents to assist the customer, forcing them to refer the customer back to the app or website to complete transactions. Callcenter workers are a constant cost center and companies are trying anything to avoid paying.














  • Just got back from Alaska, my 2nd kid was born, my wife got her first job in her career field, had to vacate a house that I was rent to own due to a busted foundation and being at the bottom of the hill so got super flooded and found black mold in the basement. Played a crap ton of halo 3. Started work at a NOC after completing my associates. Wasn’t a terrible year just a couple snags. I think my wife became disabled from her maladies at the end of this year as well. Things got pretty scary in the following year for us.




  • Funny enough I got 7 ultimate for free by having a Microsoft themed Tupperware party and using their party invite platform. They sent me a box with free copy and ms colored streamers and windows 7 napkins. I still have the napkins new and sealed. Had to take like 4 pictures with my friends around a laptop I think. Not a bad trade for the best version of 7. I don’t think they’d ever get people to do the same for the newer OS’s. 7 was one of the good ones