CEO, Analyst, Advisor | #CX, #EX, #ITSM, #IT, Fellow of the Institute for Digital Transformation

I help you improve sales & increase revenue #Startups #Marketing #Social #Sales #ITSM #Food @HuffPostbiz Top 100 #CustServ #CEO @IT_Chronicles

HDI is the worldwide professional association and certification body for the service management and support industry.

CTO @Basho and married to @CloudOfCaroline

Father, Husband, Microsoft Modern Service Management Architect, Author, MBA, Non-Profits, Former itSMF OH Valley LIG Pres. technophile, social media, gamer.

On a perpetual quest to carpe diem, generally with a golf club in my hand

#Tech addict and evangelist, #exGoogler #digital taster, #hack of many trades working on mastery #entrepreneur, curator - yep views are my own

Native New Yorker. Loves everything IT-related (& hugs). Passionate blogger & social media addict.