6 Steps to Getting a Job in Customer Success

You’ve decided to look for a job as a Customer Success Manager. Great! There’s never been a better time. As of that this article is being written, there are over 15,000 Customer Success Manager jobs open in the US on LinkedIn, and even more internationally.

If you don’t have any experience in Customer Success, or even if you do, how can you increase your chances of being hired for one of those openings?

In this article we’ll break down:

• The Job Search Funnel
• Keys to preparation and targeting your search
• Getting past the initial screening
• What to expect in a typical hiring process
• Considerations before accepting an offer

The Job Search Funnel

A funnel is the set of steps that you go through before you reach the end-goal. Most often you see the funnel model used in sales and marketing, where it represents the process that customers go through before making a purchase.

Our funnel helps you to take a disciplined approach to moving through the different steps in the search process, from applying to the job posting through to accepting the job offer, and gives you the keys to navigating each of the six stages.