InAI at Lloyds Banking GroupbyAI at Lloyds Banking Group·Oct 16Gem AI: Transforming Help & Support in Gem ConnectFrom question to answer, Gem AI is changing what great digital support can feel like.
Pearl·Oct 6Best AI Phone Agent for Customer Support — What Businesses Are Using in 2026Support teams handling hundreds or thousands of calls a day face the same problem: hold times, long queues and gaps after business hours.
Aovila Saandeep·Aug 24From AS-IS to TO-BE: Redesigning the Support Resolution ProcessPart 2 of my “Closing the Loop” portfolio case study on support operations, process improvement, and knowledge reuse.
Pangolinfo·Aug 14The Night the Refund Bot Lied: What Customer Service Agent End-to-End Integration Really DemandsI was on a call at 11:40 p.m. with a support director who sounded like he had aged a decade in a week. Three days earlier his team had…
Klharshitha·Aug 11Eleven Labs- blindspotAn edge case that stopped a user from using the ElevenLabs API just because they had duplicate invoices,
