InAI at Lloyds Banking GroupbyAI at Lloyds Banking Group·Oct 16Gem AI: Transforming Help & Support in Gem ConnectFrom question to answer, Gem AI is changing what great digital support can feel like.
Pearl·Oct 6Best AI Phone Agent for Customer Support — What Businesses Are Using in 2026Support teams handling hundreds or thousands of calls a day face the same problem: hold times, long queues and gaps after business hours.
Aovila Saandeep·Aug 24From AS-IS to TO-BE: Redesigning the Support Resolution ProcessPart 2 of my “Closing the Loop” portfolio case study on support operations, process improvement, and knowledge reuse.
Pangolinfo·Aug 14The Night the Refund Bot Lied: What Customer Service Agent End-to-End Integration Really DemandsI was on a call at 11:40 p.m. with a support director who sounded like he had aged a decade in a week. Three days earlier his team had…
Klharshitha·Aug 11Eleven Labs- blindspotAn edge case that stopped a user from using the ElevenLabs API just because they had duplicate invoices,
Kanerika Inc·Jul 297 AI Customer Support Platforms for Enterprise Teams: An Honest Comparison for 2026The AI customer support market has changed more in the past 18 months than in the preceding five years. Platforms that were considered…
Ellie Do·Jun 23Customer Support Teams Are Moving Beyond ChatbotsAI customer support automation is moving beyond the old promise of answering customer questions faster. Support teams now need AI that can…
Ellie Do·Jun 18Customer Support Teams Are Moving Beyond ChatbotsAI customer support automation is moving beyond the old promise of answering customer questions faster. Support teams now need AI that can…A response icon1A response icon1
Ellie Do·Jun 3Customer Support Teams Are Testing AI Agents Beyond ChatbotsCustomer support automation is entering a new phase. For years, most companies used chatbots to answer common questions faster. That helped…
Ambli AI·Apr 24How to Automate Customer Support in 2026 Without Losing the Human TouchYou bought the chatbot. Paid someone to set it up. Watched your CSAT score quietly die.
