Rita McGrath·6d agoThe customer service revolt: how bad support is building a grievance empire on social mediaSocial media has become the new complaint department. Customers are furious, and companies have brought this upon themselves.A response icon1
Rohit Bhargava·May 29Olympics Adds Ninja Warrior Obstacle Event, a Blue Octopus and Why College Majors Don’t Matter…The Most Important Reminder About Tech Is Appearing Everywhere
FinSage Insights·May 11B2B Sales’ Last Hand: What Remains When AI Meets AI in Procurement?Have you ever considered that perhaps, in the not-too-distant future, the procurement director, Mr. Wang, whom you’ve diligently cultivated…A response icon1
Mohit·May 3The Death of the “Seat”: Why SaaS is Moving to a Pay-As-You-Win ModelI was looking at a series of quarterly reports for mid-sized tech firms last month, and a pattern started to emerge. It wasn’t about…
InActivated ThinkerbyThe Clarity Hub·Mar 16Three Industries Quietly Exploding in 2026Where experienced entrepreneurs are quietly paying attention while everyone else argues about yesterday’s trends.
